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Table of Contents
Summary of Contents for Franklin Technology Verizon Ellipsis Jetpack MHS815L
- Page 1 MHS815L...
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Page 2: Table Of Contents
Contents Getting Started ..................................1 Overview ........................................ 2 System Requirements ................................2 Components ......................................3 Device Display ..................................... 5 Display Indicators ..................................5 Battery Management ..................................6 Using Your Jetpack ................................7 Accessing the Network ..................................8 Mobile Broadband with 4G LTE* ............................8 .......................................... - Page 3 Preferences ....................................23 Wi-Fi ........................................ 26 Advanced ....................................... 27 Firewall ......................................32 LAN ........................................33 Port Filtering ....................................34 Messages ......................................35 On the Jetpack ..................................... 35 On the Web User Interface..............................36 About Jetpack ..................................... 36 Internet Status .................................... 37 Jetpack Info ....................................
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Page 4: Getting Started
Getting Started Overview Components Device Display Battery Management... -
Page 5: Overview
Overview Thank you for choosing the Ellipsis Jetpack! Having the Ellipsis Jetpack at your fingertips will allow you to access Verizon’s 4G LTE network for fast uploads and downloads. You can also connect up to eight Wi-Fi capable devices to the Internet at once –... -
Page 6: Components
Components 1. Power/Menu Button – Power the Jetpack on/off and switch the menu Operation Status Operations Actions Power On Press and hold the Power button for 3 seconds to turn on. Press and hold the Power button until the Goodbye Power Off screen appears. - Page 7 Power Indicator Colors Charging Status The Jetpack is powered off. Blue/Blinking The Jetpack is powered on. 2. SIM Slot / Power Reset – The SIM card installation slot and Jetpack Power Reset are accessed by lifting the slide cover. 3. Charging Port – The USB charger connects here. 4.
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Page 8: Device Display
Device Display Display Indicators STATUS INDICATOR... -
Page 9: Battery Management
Battery Management Your Jetpack is equipped with an internal, non-removable, rechargeable battery. It will work from its charged battery alone, or when the device is plugged into a power source. Note: Please do not attempt to open or disassemble this Jetpack. Doing so may cause damage that voids your warranty. -
Page 10: Using Your Jetpack
Using Your Jetpack Accessing the Network Using Your Jetpack for the First Time Connecting to Your Jetpack Using Your Jetpack After Setup is Complete... -
Page 11: Accessing The Network
Accessing the Network Work effectively outside the home or office with the reliable broadband speed that the 4G LTE service provides. You can connect to the internet at speeds that are up to 10 times faster than 3G, and keep up-to-date on all your email correspondence, download attachments, and access your corporate intranet. -
Page 12: Using Your Jetpack For The First Time
Using Your Jetpack for the First Time System Requirements Your computer, tablet, or other wireless devices need Wi-Fi capability and Internet browser software only. Your Jetpack is compatible with most major operating systems and the latest versions of browsers. Installing the 4G LTE SIM Card Your SIM (Subscriber Identity Module) card is a small rectangular plastic card that stores your phone number and important information about your wireless service. -
Page 13: Charging The Battery
NOTE: Should your 4G SIM card be lost or damaged, contact Verizon Customer Care for a replacement. Charging the Battery Before using your Jetpack, ensure that the battery is fully charged. Be sure to use the charger that came with your Jetpack. NOTE: Your Jetpack is equipped with an internal rechargeable battery. -
Page 14: Connecting To Your Jetpack
Connecting to Your Jetpack Wi-Fi Name (SSID) and Password Your default Wi-Fi Name (SSID) and Password can be found on the Jetpack display upon initial power up. You can also view your Wi-Fi Name and Password using the following steps. Power on your Jetpack. -
Page 15: Using Your Jetpack After Setup Is Complete
Using Your Jetpack after Setup is Complete Mobile Hotspot to share connections You can use the Jetpack as a wireless mobile hotspot to connect up to a total of eight Wi-Fi capable devices to the mobile broadband network. Wi-Fi and Web UI Admin Security The Jetpack comes from the factory with security turned on. -
Page 16: Jetpack Settings
Jetpack Settings Managing Your Jetpack My Jetpack Home Data Usage Connected Devices Jetpack Settings Messages About Jetpack... -
Page 17: Managing Your Jetpack
Managing Your Jetpack Using the My Jetpack Home page You can connect to the My Jetpack Home page and customize your Jetpack settings. Connect your Wi-Fi capable device to the Jetpack. Open a web browser on your connected device and enter either of these URLs: http://my.jetpack, or, http://192.168.1.1. -
Page 18: My Jetpack Home
My Jetpack Home The My Jetpack Home page allows you to quickly access commonly used links and all available menu options for your Jetpack. The My Jetpack Home page contains the following quick link menu options: Manage My Jetpack ... -
Page 19: My Account & Tools
My Account & Tools The My Account & Tools quick links contain the following options: My Verizon allows you to manage your account, pay your bill, purchase accessories, and more. Register at http://verizonwireless.com/myverizon. Click on Coverage Map to access the Verizon Wireless Coverage map. -
Page 20: Data Usage
Data Usage The Data Usage page allows you to obtain data usage and billing cycle information for your mobile broadband plan. From the My Jetpack Home page, select Data Usage, and you will see usage information for your mobile data plan, and when your billing cycle ends, when usage data is available. -
Page 21: Connected Devices
Connected Devices The Connected Devices page allows you to view and edit devices that are currently connected to your Jetpack. You can also block and unblock device connections. Any devices blocked from connecting with the Jetpack can also be viewed. The Connected Devices page contains: ... -
Page 22: Edit A Connected Device
Edit a Connected Device To Edit a Connected Device: 1. Click the pencil tool . A page opens, allowing you to edit the name of the device. 2. Update the name(s) of the device(s), and click Enter. Changing the Maximum Number of Connected Devices To change the maximum number of devices allowed to connect to your Jetpack: 1. - Page 23 Blocked Devices – This list reflects any devices that you have blocked. Note that, since these devices are not currently connected, and are blocked from connecting, they do not have an IP address. Instead, they are identified by MAC address. You can enter name to identify the device blocked by clicking the pencil icon.
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Page 24: Jetpack Settings
Jetpack Settings The Jetpack Settings page allows you to make device setting changes, select mobile network options, and update software. Jetpack Wi-Fi Advanced Jetpack The Jetpack menu contains the following options: Jetpack Admin Password Preferences ... - Page 25 Enter your current Admin Password in the Current password field. Enter your new password in the New Admin password field. Re-enter your new password in the Confirm Admin password field. Select a Security Question from the dropdown list and enter the answer in the box below the question.
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Page 26: Preferences
Preferences The Preferences menu contains the following options: Automatic shutdown – Select the length of time before the Jetpack will automatically turn off if no devices are connected. The Jetpack will automatically shut down if the device is running on battery power and no wireless devices are connected. - Page 27 Power Indicator (LED) – If turned "On", the blue status light next to your Jetpack's display blinks, indicating the Jetpack is powered on. This Indicator will let you know if the Jetpack is on or off without having to turn on the display. ...
- Page 28 Software Update The Software Update menu contains the following sections: Current Software – Displays information for the current System software version and Firmware version. From this section, you can check to see if new software updates are available by clicking on the Check for update button. ...
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Page 29: Wi-Fi
NOTE: Please note that performing a Factory Reset is a different process than performing a Power Reset. Factory Reset – returns device to factory default settings. Power Reset – restarts the device. (Please refer to Section 4: Troubleshooting for more details on Power Resets on page 39 of this guide) Wi-Fi The Wi-Fi menu allows you to customize your Wi-Fi profile, and contains the following sections. -
Page 30: Advanced
Wi-Fi Name – The Wi-Fi Network Name (SSID) for the Wi-Fi network broadcasted by your Jetpack. Wi-Fi Password – Use this setting to enter your desired Wi-Fi password. 802.11 Mode – Use this setting to change the Wi-Fi mode. The Jetpack allows devices using 802.11b, 802.11g, and 802.11n to connect to the wireless network. - Page 31 Click Continue on the Advanced menu warning screen to access the Advanced options: Manual DNS (Domain Name Server) SIM (Subscriber Identity Module) Firewall LAN (Local Area Network) Port Filtering Manual DNS The Jetpack automatically selects a Domain Name Server (DNS). The Manual DNS option allows you to manually select up to two DNS IP addresses.
- Page 32 The SIM menu allows you to lock the SIM (Subscriber Identity Module) card in your Jetpack. The SIM card inside your Jetpack can be locked with a PIN code for additional security. If locked, the PIN code must be entered before the Jetpack can connect to the Internet whenever you power on your Jetpack.
- Page 33 To change SIM PIN, 1. You can change SIM PIN only when PIN Lock Turned On status. 2. Select Change SIM PIN from Desired Action menu. 3. Enter current SIM PIN and enter new SIM PIN twice. 4. Click Save Changes button. To unlock SIM, 1.
- Page 34 2. Connect your device through Wi-Fi. 3. Launch an internet browser and open Jetpack Web UI (http://my.jetpack http://192.168.1.1). The Web UI pops up a window to enter SIM PIN. Enter the current SIM PIN and click Unlock IMPORTANT! You will be given 3 attempts to enter a right PIN code. If you entered a wrong PIN three times, your SIM becomes completely locked.
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Page 35: Firewall
Firewall The Firewall menu contains the following options: VPN Pass through Mode – Turns the VPN feature ON or OFF, allowing or preventing connected devices to establish a secure VPN connection. o When turned ON, this feature allows VPN clients to connect through the Jetpack to remote VPN servers. -
Page 36: Lan
The LAN page gives you settings and information about the Jetpack’s network. The LAN menu contains the following information and options: IPv4 (Internet Protocol version 4) IP address – The IP address for the Jetpack Subnet mask – The Subnet mask network setting for the Jetpack. The default value 255.255.255.0 is standard for small (class “C”) networks. -
Page 37: Port Filtering
Port Filtering Port Filtering allows you to block outgoing Internet connections and permit only allowed applications to access the Internet. You can also customize a list of allowed applications which permits only certain programs to connect to the Internet. Be sure to click Save Changes button to ensure that your new settings are saved. The Port Filtering menu contains the following options: ... -
Page 38: Messages
You can add Custom Applications by following these steps, but only when Port Filtering is turned ON: Click Add Custom Application to add a new custom application to the list of allowed applications. Enter the beginning range of port numbers used by outgoing traffic for the custom application being added in the Start Port field. -
Page 39: On The Web User Interface
The status indicator on the Home screen displays the number of messages to the right of the message icon. When a new message arrives, the message counter increases and “To view messages: http://my.jetpack” displays, which will disappear when the Power/Menu button is pressed quickly. -
Page 40: Internet Status
Internet Status The Internet Status page shows Internet settings and status, and contains the following sections: Internet Status IPv4 IPv6 The Internet Status page reflects information about your Internet connection, your network, the type of technology in use, how long your Jetpack has been connected, the amount of data that has been transmitted and received, and information regarding your current IP address(es). -
Page 41: Diagnostics
Diagnostics The Diagnostics page is used primarily for troubleshooting and reflects system level information about your Modem and the 4G LTE network. Logs The Logs page allows you to turn logging ON or OFF and to delete system logs as needed. These logs record various operations and are used primarily for troubleshooting. -
Page 42: Jetpack Support
Jetpack Support The Jetpack Support page contains the following sections: Quick Links Self-Serve Support Customer Care Click on the link to find the information that you need. -
Page 43: Troubleshooting
Troubleshooting Overview First Steps Common Problems and Solutions Technical Support... -
Page 44: Overview
Overview When used properly, the Jetpack is a highly reliable product. Most problems can be attributed to one of the following issues: System resources required by the Jetpack are being used by other devices. Network coverage is unavailable due to the coverage area, account problems, or a network problem. -
Page 45: Technical Support
Open the SIM slot cover, and place one end of a small, unfolded paper clip into the reset button. Press down until the Jetpack automatically restarts. How do I perform a Factory Reset? To reset your Jetpack back to factory default settings, connect to your Jetpack and then open My Jetpack home page (http://my.jetpack, or, http://192.168.1.1). -
Page 46: Product Specifications And Regulatory Information
Product Specifications and Regulatory Information Regulatory Statements Safety Hazards Limited Warranty and Liability Trademark... -
Page 47: Regulatory Statements
Regulatory Statements FCC Equipment Authorization ID: XHG-R815 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. SAR Information The exposure standard for your device uses a unit of measurement called the Specific Absorption Rate (“SAR”). -
Page 48: Safety Hazards
- Increase the separation between the equipment and receiver. - Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. - Consult the dealer or an experienced radio/TV technician for help. FCC CAUTION: Any changes or modification not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. -
Page 49: Limited Warranty And Liability
Please consult the manufacturer of any electronic equipment that has been installed in your vehicle as RF signals may affect electronic systems in motor vehicles. Please do not operate your device while driving a vehicle. This may cause severe distraction and in some areas, it is against the law. - Page 50 defect(s). This warranty extends to consumers who purchase the product in the United States, and it is not transferable or assignable. This warranty does not apply to: (a) Products subject to abnormal use or conditions, accident, mishandling, neglect, unauthorized alteration, misuse, improper installation or repair or improper storage; (b) Products whose mechanical serial number or electronic serial number has been removed, altered, or defaced;...
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Page 51: Trademark
Trademark © 2016 Franklin Wireless, Inc. All rights reserved. The information contained in this document should not be construed as a commitment by Franklin Wireless and is subject to change without notice by Franklin Wireless. Trademarks and Service Marks Franklin Wireless is a trademark of Franklin Wireless, Inc., and all other trademarks, logos, and service marks used in this user manual are the property of Franklin Wireless or their respective owners. -
Page 52: Glossary
Glossary... -
Page 53: Glossary
Glossary Term Definition 4G LTE Fourth Generation, Long-Term Evolution 802.11(b/g/n) A set of WLAN communication standards in the 2.4, 3.6, and 5 GHz frequency bands. Bits per second Broadband High capacity, high speed transmission channel with a wider bandwidth than conventional modem lines. DHCP Dynamic Host Configuration Protocol DHCP Server...
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