EVERI Enrollment Kiosk Basic Maintenance

LOYALTY QUICK REFERENCE
Enrollment Kiosk: Basic Maintenance

Printer Maintenance

1. Remove Ribbon
a. Power off the printer and open the printer cover.
Ribbon
b. Remove the
c. Close printer cover.
2. Use Short Cleaning Card
a. Power on the printer.
b. Simultaneously press/hold the 'Ribbon Set' & 'Eject' buttons to access printer
Menu .
c. Use the 'Ribbon Set' button to scroll down, then select
'Ribbon Set' button.
d. Select Diagnostics
button to scroll to
e. Open and insert the
the printer.
Clean Mode
f. Select
Short Cleaning Card
Discard the
g. Press 'Ribbon Set' & 'Eject' buttons simultaneously to exit cleaning mode.
3. Use Long "T- Shaped" Cleaning Card
Long Cleaning Card
a. Open the
the front card presenter.
b. Follow step 1d listed above to access
Clean Mode
c. Once
Cleaning cycle.
d. It is recommended to run through this process twice, once
on each side of the
4. Clean Card Picking Rollers
a. Locate the two silver knobs (pictured) on the side of the printer.
b. Turn each knob to expose the card picking rollers.
c. Use the end of the
d. Rotate the knobs to return rollers to their downward facing
position.
5. Clean Rear Rollers
a. Insert the Long Cleaning Card
at the back of the printer.
b. Locate the top blue gear on the left side of the printer and turn 5-
6 times to clean the rollers. You should feel tension.
c. Reverse the turn on the blue wheel to guide the
manually.
d. Repeat these steps on the bottom rear dispenser tray slot by inserting the
Cleaning Card
6. Replace Ribbon
a. Open the printer cover.
b. Line up the gears on the new
inside. Ensure there is tension on the
c. Close the printer cover.
.
by holding the 'Ribbon Set' button, then use the 'Ribbon Set'
Clean Mode
.
Short Cleaning Card
by holding the 'Ribbon Set' button to start cleaning cycle.
upon completion.
and insert the narrow end into
Clean Mode
is selected, the printer will run through a
Long Cleaning Card .
Long Cleaning Card to clean off any debris.
into the top rear dispenser tray slot
and turning the bottom blue wheel.
Ribbon with the gears inside the printer, and place
Ribbon
User Mode
by holding the
into the card presenter on the front of
.
Long Cleaning Card
.
Short Cleaning Card (step 2)
Long Cleaning Card (step 3)
Silver Knobs (step 4)
out of the rear dispenser tray slot. Do not pull
Long
Ribbon (step 6)