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Table of Contents
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Summary of Contents for Tiergrade TG-DC006
- Page 1 User Manual 4K Triple Display USB-C Docking Station Model:TG-DC006...
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Page 2: Warranty
Thank you for purchasing the Tiergrade docking station. Please read the user manual for a quick start with the product and please keep it in a safe place for future reference. If you need any assistance, feel free to contact us by email or on social media. -
Page 3: Product Overview
Product Overview USB 2.0 HDMI 1 USB 3.0 USB 3.0 USB 2.0 HDMI 2 USB C 3.0 USB C 3.0 DisplayPort Audio Output Optical Audio Input Digital Audio Connect to Host Ethernet Power Input Indicator light Micro SD... -
Page 4: Important Notes
Package Contents 1 x Tiergrade Docking Station (TG-DC006) 1 x Power Adapter & Power Cord 1 x USB-C to USB-C Cable 1 x User Manual Important Notes To ensure full functionality, the USB-C port on your laptop must with DisplayPort Alt Mode and Power Delivery capabilities. - Page 5 Compatible Devices (Not a full list): Apple MacBook (2015/2016/2017/2018/2019) Apple MacBook Pro (2016/2017/2018/2019) Apple iMac/iMac Pro (21.5" & 27") Dell XPS 13" 9350/9360/9370/7390 & 15" 9550/9560 Dell Precision 5520 & Latitude 5490/5500 Huawei MateBook X/E/X Pro 13.9 HP Elitebook 840 G5 & Zbook Alienware Latest Series Incompatible Devices (Not a full list): Apple USB SuperDrive...
- Page 6 Partially Compatible Devices (Not a full list): Laptop Model DP Alt Mode PD Charging × √ Nexus 6P × √ Samsung TabPro S × √ Huawei Matebook 2016 × √ Asus ZenBook3/Transformer3 Pro × √ Dell Precision 5510/7510 × × HP Envy/Spectre It would be greatly appreciated if you could help us update the list by sending us an Email about your laptop model and tell us whether it is...
- Page 7 Using The Docking Station 1. The TG-DC006 requires power supply from the AC adapter to operate. 2. Connect the docking station to the host laptop with the provided USB-C to USB-C cable via the USB-C 3.0 PD port. host system USB-C to USB-C cable 3.
- Page 8 The following connections are not feasible and will result in no video output or recognition. × Connect to host laptop via USB A to USB C adapter × Connect to host laptop via USB C extension cable...
- Page 9 × Connect to monitor via HDMI to DP or DP to HDMI cable Audio Settings When connect to audio devices via the docking station, please set the desired audio devices as input and output. For Windows System: Open Sound Settings --> Choose your output device/Choose your input device For Mac OS System: System Perferences -->...
- Page 10 Windows System Operation Hot key for entering mutli-display modes settings: Windows + P...
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Page 11: Windows System
Windows System: Multi-display Extend Modes HDMI 1 / HDMI 2 Extend Mode Dual Monitors Connected HDMI HDMI 1 / HDMI 2 Extend Mode HDMI 2 HDMI 1 Triple Monitors Connected HDMI HDMI HDMI 2 HDMI 1 *Intel Graphics Card only supports up to 3 displays simultaneously, so one of the four monitors will not be displayed. - Page 12 Please Note: If only one screen is displayed when connecting two or more monitors, please follow these steps: 1. Check if the laptop recognizes the external monitor. 2. Check the connection cable, please do not use HDMI to DP cable or adapter.
- Page 13 Display Settings for Windows 10 Desktop --> Right Click --> Display Settings At display settings panel, you can identify the connected monitors, set any of them as the main monitor, setup the resolutions of the monitor, and more.
- Page 14 Resolution/Refresh Rate Windows System Extend Mode HDMI 1 HDMI 2 Single × × 3840 x 2160 / 30Hz Single × × 3840 x 2160 / 30Hz Single × × 3840 x 2160 / 30Hz × Dual Display 1920 x 1080 / 60Hz 1920 x 1080 / 60Hz ×...
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Page 15: Mirror Mode
Mac OS Operation Mac OS laptops will only extend to one monitor in extend mode, the other connected monitors will be mirrored. Mirror Mode HDMI 2 HDMI 1 (HDMI 1 / HDMI 2 / DP) + Macbook HDMI HDMI HDMI 2 HDMI 1 Extend Mode HDMI 2... - Page 16 How to extend displays on a Mac? 1. Make sure your external display is powered on and connected to your Mac. 2. Turn on extended desktop mode. a. About This Mac-->Display-->Arrangement. b. Uncheck the Mirror Display checkbox.
- Page 17 Display Settings for Mac OS System System Preferences --> Displays Resolution/Refresh Rate Mac OS System Mirror/Extend Mode *Mac OS will only extend to one monitor, the others will be mirrored. HDMI 1 HDMI 2 Single × × 3840 x 2160 / 30Hz Single ×...
- Page 18 Troubleshooting and Solutions: Feel free to contact us at tiergrades@outlook.com if you need further assistance. 1. There's no video output when the docking station is connected. Please check if the connected USB-C port on your computer supports DP Alt Mode (DisplayPort) or with Thunderbolt 3 capabilities. As USB-C ports and Thunderbolt 3 looks the same, it can be easily confused.
- Page 19 3. The external monitor flashes/flickers. Check if the computer is on power-saving mode. If yes, turn it off or switch the computer to high-performance mode. Connect the monitor to another computer to see if it flickers, if yes, the monitor is probably defective. When connected to 2 or 3 monitors simultaneously, the screen may flash to indicate the product has reached its max resolution, and cannot support the bandwidth of multiple monitors.
- Page 20 5. It's showing an error that the USB device is not recognized while detecting it. Connect the power input port firstly. Then connect all other devices. Reset the SMC (System Management Controller) on your laptop. Unplug and reconnect again. 6. The connected mouse and keyboard got stuck. It's typically a protocol conflict.
- Page 21 8. The audio and mic jack doesn't deliver any sound. Please check the audio settings and make sure the desired audio device is set as audio output and input device. Please check if the cable is plugged in the right jack securely. Try another audio cable and see if the same issue.
- Page 22 Thank You!
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