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Republic Bank VX520 Quick Start Manual

Verifone terminal
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FOR 24 HOUR ASSISTANCE PLEASE CALL 627-3348 TO
REQUEST PAPER ROLLS AND RESOLVE TERMINAL ISSUES.
VX520
VERIFONE TERMINAL
REMEMBER TO LOG ON DAILY
HERE IS HOW
» Select "function" (F4) on the Menu screen
» Key in "93"and press "enter" (green button)
» Enter "password"
» Select "debit" (F3)
» At end of transaction, terminal displays "Approved"
and reverts to the Menu screen
THIS GUIDE REMAINS THE PROPERTY OF REPUBLIC BANK LIMITED AND MUST NOT BE REPRODUCED IN
WHOLE OR PART IN ANY FORM WITHOUT THE WRITTEN PERMISSION OF REPUBLIC BANK LIMITED
Guide to a perfect sale
Debit Card and Credit Card
Transactions

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Summary of Contents for Republic Bank VX520

  • Page 1 » At end of transaction, terminal displays “Approved” and reverts to the Menu screen THIS GUIDE REMAINS THE PROPERTY OF REPUBLIC BANK LIMITED AND MUST NOT BE REPRODUCED IN WHOLE OR PART IN ANY FORM WITHOUT THE WRITTEN PERMISSION OF REPUBLIC BANK LIMITED...

  • Page 2: Table Of Contents

    REPUBLIC BANK CREDIT CARD CENTRE – Contents LINX / DEBIT CARD SALE LINX / DEBIT CARD SALE - TIPPING TO CANCEL A LINX / DEBIT CARD SALE CREDIT CARD TRANSACTION - (CHIP CARD) TO REFUND A CREDIT CARD TRANSACTION - (CHIP CARD)

  • Page 3: Linx / Debit Card Sale

    REPUBLIC BANK CREDIT CARD CENTRE – LINX / DEBIT CARD SALE CASHIER » Swipe Customer’s Card » Key in sale amount » Press Enter (green button) CUSTOMER » Amount appears on PIN pad » Customer verifies amount on PIN pad »...

  • Page 4: Linx / Debit Card Sale - Tipping

    REPUBLIC BANK CREDIT CARD CENTRE – LINX / DEBIT CARD SALE - TIPPING CASHIER » Swipe Customer’s Card » Key in base sale amount » N.B. The customer must indicate the tip amount before the transaction amount is keyed in for approval.

  • Page 5: To Cancel A Linx / Debit Card Sale

    REPUBLIC BANK CREDIT CARD CENTRE – TO CANCEL A LINX / DEBIT CARD SALE CASHIER » Select Batch (F3) » Scroll down and select Void (F4) » Enter void password » Press Enter (green button) » Enter invoice number of transaction to be cancelled »...

  • Page 6: Credit Card Transaction (Chip Card)

    REPUBLIC BANK CREDIT CARD CENTRE – CREDIT CARD TRANSACTION (CHIP CARD) CASHIER » Insert customer’s chip card into PIN pad with chip facing upwards » Key in sale amount on terminal » Press Enter (green button) » Wait for customer to confirm amount and enter PIN on PIN pad once prompted by terminal N.B.

  • Page 7: To Refund Acredit Card Transaction (Chip Card)

    REPUBLIC BANK CREDIT CARD CENTRE – TO REFUND A CREDIT CARD TRANSACTION (CHIP CARD) CASHIER » Select New Trans (F2) » Select Refund (F4) » Enter refund password » Insert chip card into PIN pad with chip facing upwards » Key in refund amount »...

  • Page 8: Credit Card Transaction (Mag Stripe)

    REPUBLIC BANK CREDIT CARD CENTRE – CREDIT CARD TRANSACTION (MAG STRIPE) CASHIER » Swipe customer’s card » Enter last four digits of card number » Press Enter (green button) » Key in sale amount » Press Enter (green button) » Confirm sale amount by pressing either F2 or Enter (green button) Sale receipt is printed »...

  • Page 9: To Refund Acredit Card Transaction (Mag Stripe)

    REPUBLIC BANK CREDIT CARD CENTRE – TO REFUND A CREDIT CARD TRANSACTION (MAG STRIPE) CASHIER » Select New Trans (F2) » Select Refund (F4) » Enter refund password » Swipe customer card » Enter last four digits of card number »...

  • Page 10: Adjusting Atip For Acredit Card Transaction

    REPUBLIC BANK CREDIT CARD CENTRE – ADJUSTING A TIP FOR A CREDIT CARD TRANSACTION CASHIER Should the customer enter a tip amount on receipt, the original transaction must be adjusted to now include the tip amount. To adjust transaction amount »...

  • Page 11: Deposit / Settlement Procedure

    REPUBLIC BANK CREDIT CARD CENTRE – DEPOSIT / SETTLEMENT PROCEDURE CASHIER » Select Batch (F3) » Select Settle (F2) » Select All (F2) » Verify sales total on screen » If correct, press Enter (green button) or (F2) » Verify refund total on screen »...

  • Page 12: Balance Inquiry Feature - Linx / Debit Cards Only

    REPUBLIC BANK CREDIT CARD CENTRE – BALANCE INQUIRY FEATURE - LINX / DEBIT CARDS ONLY CASHIER » Select New Trans (F2) » Scroll down and select Balance (F4) » Swipe customer card CUSTOMER » Select account type • Savings or •...

  • Page 13: Loading Paper

    REPUBLIC BANK CREDIT CARD CENTRE – TROUBLE SHOOTING LOADING » Lift the black tab to open paper well » Place paper roll into the well, with paper rolling from underneath the roll, PAPER leaving 1 inch out of the well CASHIER »...

  • Page 14: Common Error Messages

    REPUBLIC BANK CREDIT CARD CENTRE – TROUBLE SHOOTING COMMON » In the event that your terminal displays an error, refer to these error codes to troubleshoot your terminal ERRORS » If the code you are experiencing is not shown, retry the transaction »...
  • Page 15 REPUBLIC BANK CREDIT CARD CENTRE – TROUBLE SHOOTING VX 520 TERMINAL FRONT PANEL VIEW...
  • Page 16 REPUBLIC BANK CREDIT CARD CENTRE – TROUBLE SHOOTING VX 520 TERMINAL REAR PANEL POWER & COMM. PORT VIEW...
  • Page 17 REPUBLIC BANK CREDIT CARD CENTRE – TROUBLE SHOOTING CONNECTING » Connect the telephone cord to the communication port on the terminal above the icon. THE TELEPHONE » Then route the telephone line directly to the telephone wall jack. This is a...
  • Page 18 REPUBLIC BANK CREDIT CARD CENTRE – TROUBLE SHOOTING HOW DO I » Lift the black tab to open paper well CHANGE THE PAPER ROLL? CASHIER » Place paper roll into the well, with paper coming up from the underneath of the roll, leaving at least one (“1”) inch outside of the well...

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