GAIM Compact Troubleshooting

Troubleshooting GAIM Compact

Software Issues

There is no sound
1) Ensure that the volume is turned up on the headset
2) Check if there is sound in the Oculus Quest environment – if no sound please restart
the whole headset
3) If problem persists, please contact

Calibration seems wrong

If the headset starts up from sleep mode – please quit the application and start
1)
again.
Press and hold the Oculus button on the handcontroller to reset the standing
2)
position
If calibration still feels off - exit the GAIM application and reset the guardian
3)
and floor level in the Oculus settings menu
Check so that there is no direct sunlight or other IR emitting sources that
4)
disturbs the tracking of the headset
Re-start the whole headset
5)

Weapon position is wrong

1) Go to the weapon setting in GAIM OS and adjust the weapon. Please look through
the tutorial video for details on how to do it.
2) Check battery of the Oculus hand controller
3) Check so that there is no direct sunlight or other IR emitting sources that
disturbs the tracking of the headset
4) Re-start the whole headset
Trigger doesn't respond
1) Go to the Oculus settings menu and unpair the controller. Then pair the controller
again. Check the user manual for support
2) Check the battery of the GAIM Trigger unit. (Always remember to use high quality
batteries like Duracell, Panasonic or similar)
Can't pair the GAIM controller to the Oculus headset
1) Make sure you've done a "longpress" (press & hold trigger for 30s) on the trigger unit
to reset it and make it discoverable.
2) Test if you can pair GAIM Controller as Bluetooth device unit with a mobile phone.
Remember to un-pair after test.
3) If problem persists, please contact
Headset goes black whilst playing
1) Check if the headset needs charging
helpdesk@gaim.com
helpdesk@gaim.com