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Glow Stream HD User Manual

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  • Page 1 User Manual...
  • Page 2 Glow Stream™ cameras are sold for use in the United States. Any use of Glow Stream™ products outside the United States voids any warranty in effect, and after-sale support is not available outside the United States.

  • Page 3: Read This First

    Read this first Before operating the unit, please read this manual thoroughly, and retain it for future reference. CAUTION Local regulations Please follow all local regulations and ordinances when installing and using this camera. Electrical safety Please follow all proper electrical safety precautions when installing and operating this camera.
  • Page 4 • Never move the camera head by hand. This can damage the camera and prevent it from being panned or tilted by remote control. • Install only on a smooth horizontal surface. Do not attempt to install on an angled surface. •...

  • Page 5: Table Of Contents

    Contents Read this first ............................1 CAUTION ............................................1 Use care ............................................1 Contents ..............................3 Getting Started ............................7 Camera Hardware ........................................7 Included Items .......................................... 8 Power on and initial configuration ................................8 Video Output ..........................................9 NDI Video Output ......................................9 HDMI Video Output ......................................
  • Page 6 Camera Selection ......................................20 Pan/Tilt Control ......................................... 20 Zoom ............................................21 Focus ............................................21 Backlight Compensation Setting ................................. 22 Setting/Clearing Presets .................................... 22 Camera Remote Controller Address Setting ..........................23 Menu Settings ........................................23 Main Menu ........................................... 24 (Setup) System Settings ..................................... 24 (Camera) Camera Settings ..................................
  • Page 7 Download and Install Plug-in ..................................39 Preview ............................................40 Recording ..........................................40 Playback ............................................. 40 Configuration ............................41 Local Configuration ......................................42 Audio Configuration......................................42 Video configuration ......................................43 Video encoding ........................................ 43 Stream Release ........................................ 44 RTP Broadcasting ......................................44 Video Parameters ......................................
  • Page 8 External Interfaces ..........................53 Bottom Dial Switch ......................................54 RS-232 Interface ........................................55 RS-232 Mini-DIN 8-Pin Port Definition .............................. 56 RS-232 DB9 Port Definition ..................................56 Visca Daisy-Chain Example ..................................57 Serial Communication Control ..................................57 VISCA protocol list ........................................ 58 Camera return command ..................................

  • Page 9: Getting Started

    Getting Started Camera Hardware Figure 1.1: Parts of the Camera Camera Lens 6. RS232 Control Interface 10. 3G-SDI Interface 2. Camera Base (input ) 11. HDMI Interface 3. Infrared Remote Receiver 7. RS232 Control Interface 12. 10/100 Network Interface Light (output ) Ethernet Port 4.

  • Page 10: Included Items

    Included Items The following items are included in the box: • Glow Stream™ HD camera • User Manual • • DC 12V power adapter Quick Start Guide • • Ethernet crossover cable Warranty card • Infrared remote controller Power on and initial configuration Plug an ethernet cable into a network switch with Power-over-Ethernet (PoE), or connect the DC12V power supply adapter to the camera with power supply socket.

  • Page 11: Video Output

    Video Output Your Glow Stream™ camera can output video via NDI, HDMI and 3G-SDI. NDI Video Output Connect an ethernet cable to the network interface port marked NDI on the camera (number 12 in the diagram on page 7). An NDI video signal will automatically be broadcast over the network, which can be accessed using any device that accepts NDI input.

  • Page 12: Infrared Remote

    1. Infrared Remote An infrared remote control device is included with the camera. (See page 17 for detailed instructions on how to use the remote.) 2. Web Browser Connect to the camera using a web browser on any device on the same local area network as the camera. To configure the camera open your web browser and enter 192.168.5.163 (factory default) in the URL address bar and press Enter.

  • Page 13: Ptz Controller

    Camera Features This Glow Stream™ camera offers an excellent image quality through a variety of interfaces. The features include advanced ISP processing algorithms to provide vivid images with a strong sense of depth, high...
  • Page 14 1920x1080 with frame rate up to 60 fps. Optical zoom lens. Depending on the model, this camera has a 12X, 20X or 30X optical zoom lens. Leading auto-focus technology. Glow Stream’s auto focus algorithm makes the lens fast, accurate and stable when auto-focusing.
  • Page 15 Low-power sleep function. This camera has a low-power sleep/wake up feature. It will go into sleep mode when the power is lower than 500mW. Multiple control protocols. This camera supports VISCA, PELCO-D, PELCO-P protocols which are automatically recognized. The IP VISCA and ONVIF control protocols also supported through the network interface.

  • Page 16: Technical Specifications

    Technical Specifications...
  • Page 17 Model GS300-12x-NDI GS300-20x-NDI GS300-30x-NDI Camera Image sensor 1/2.8" CMOS Video resolution 1920 x 1080 pixels, 1280 x 720 pixels Frame rate 60, 50, 30, 25, 59.94, or 29.97 frames per second Effective pixels 2.07 megapixel Optical zoom (3.9mm ~ 46.8mm) (5.2mm ~ 98mm) (4.3mm ~ 129mm) Aperture...
  • Page 18 Model GS300-12x-NDI GS300-20x-NDI GS300-30x-NDI Audio compression AAC/MP3/PMC Audio compression Ethernet interface 100Mbps (100BaseT), supports IP Visca control protocol Network protocols RTSP/RTMP,ONVIF,NDI|HX 4.0 Power interface HEC3800 outlet (DC12V) PTZ Parameters Pan Rotation ±170° Tilt Rotation -30° ~ +90° Pan Control Speed 0.1-180°/sec Tilt Control Speed 0.1-80°/sec...

  • Page 19: Remote Controller

    Remote Controller Power button: Press Power for 3 seconds, and the camera will go into standby mode. Press it again for 3 seconds, and the camera will perform a self-test and go back to its HOME position. (Note: If power-on mode is turned on and Preset 0 is set, and there is no operation within 12 sec, it will automatically move to the specified preset position.) CAMERA SELECT: Select the camera to be controlled.
  • Page 20 HOME: Press HOME to return the camera to the middle position or open the next level menu. BLC ON/OFF: Press [BLC ON/OFF] to turn the backlight on or off. Menu: Press MENU to open or close the on-screen display menu or return to the previous menu. Camera IR Remote Control Address •...

  • Page 21: Camera Control

    Switch the video format to 1080I50: [#] [#] [3] Switch the video format to 720P60: [#] [#] [4] Switch the video format to 720P50: [#] [#] [5] Switch the video format to 1080P30: [#] [#] [6] Switch the video format to 1080P25: [#] [#] [7] Switch the video format to 720P30: [#] [#] [8] Switch the video format to 720P25: [#] [#] [9] Camera Control...

  • Page 22: Camera Selection

    Camera Selection Select the camera address to control. Pan/Tilt Control  Up: Press [  Down: Press [  Left: Press [  Right: Press [ Back to middle position: press [HOME]     Pressing and holding the key will produce continuous action until the key is released.

  • Page 23: Zoom

    Zoom ZOOM IN: Press [ZOOM +] ZOOM OUT: Press [ZOOM -] Pressing and holding the key will continue the action until the key is released. Focus Auto Focus: Press [AUTO] to set the camera to auto focus mode. Manual Focus: Press [MANUAL] to set the camera to manual focus mode.

  • Page 24: Backlight Compensation Setting

    Backlight Compensation Setting BLC ON / OFF: Press [BLC ON/OFF] to toggle the backlight compensation on and off. Setting/Clearing Presets Set a Preset: Press [SET PRESET], then press the number (0-9) key to set. There are 10 preset positions available. Run a Preset: Press a number key 0-9 to run the stored preset actions.

  • Page 25: Camera Remote Controller Address Setting

    Camera Remote Controller Address Setting Camera Address 1 Press [*] [#] [F1] Camera Address 2 Press [*] [#] [F2] Camera Address 3 Press [*] [#] [F3] Camera Address 4 Press [*] [#] [F4] Menu Settings   Press [MENU] to display the menu. Use the up [ ] and down [ ] arrows to highlight the menu items.

  • Page 26: Main Menu

    Main Menu Language: Set language to English or Chinese. Setup: Enter the System Settings menu. Camera: Enter the Camera Settings menu. P/T/Z: Enter the Pan, Tilt, Zoom Settings menu. Video Format: Enter the Video Format Settings menu. Version: View the camera version. Restore Default: Reset the camera to factory default settings.

  • Page 27: (Camera) Camera Settings

    Protocol: Select from VISCA/Pelco-P/Pelco-D/Auto Visca Address: Select from VISCA 1-7 Visca Address Fix: Set to ON/OFF Pelco-P Address: Select from 1-255 Pelco-D Address: Select from 1-255 Baud rate: Select from 2400/4800/9600/115200 (Camera) Camera Settings Move the pointer to (Camera) in the Main Menu then click [HOME] to enter the camera settings menu. (Exposure): Enter the Exposure settings menu.

  • Page 28: (Color) Color Settings

    Mode: Select a mode from: • Auto • Manual • Shutter priority: Choose a setting between 1/25 and 1/10,000 (only available in Manual and Shutter priority mode) • Iris priority: Choose an f-stop setting between F1.8 and F11.0 (only available in Manual and Iris priority mode) •...

  • Page 29: (Image) Image Settings

    WB Mode: Set white balance to Auto, 3000K, 3500K, 4000K, 4500K, 5000K, 5500K, 6000K, 6500K, 7000K, Manual, or One Push. • Red Gain: Set to 0-255 (only available in Manual mode) • Blue Gain: 0-255 (only available in Manual mode) Saturation: Set to 60%, 70%, 80%, 90%, 100%, 110%, 120%, 130% Hue: Set to 0-14...
  • Page 30 Brightness: Set to 0-14 Contrast: Set to 0-14 Sharpness: Set to 0-15 Flip-H: Set to ON/OFF Flip-V: Set to ON/OFF B&W Mode: Set to Color or Black/White Gamma: Set to Default, 0.47, 0.50, 0.52, 0.55 DZoom: Set digital zoom options to ON/OFF DCI: Set dynamic contrast to OFF, 1-8...

  • Page 31: (Focus) Focus Settings

    (Focus) Focus Settings Move the pointer to (Focus) in the Menu then click [HOME] to enter the focus menu. Focus Mode: Set to Auto/Manual AF-Zone: Set to Up/Middle/Down AF-Sensitivity: Set to High/Middle/Low (Noise Reduction) Noise Reduction Settings Move the pointer to (Noise Reduction) in the Menu then click [HOME] to enter the noise reduction menu. NR-2D: Set 2D Noise Reduction Auto/Close/1-7 NR-3D: Set 3D Noise Reduction to Close/1-8 Dynamic Hot Pixel: Set to Close/1-5...

  • Page 32: (P/T/Z) Pan, Tilt, Zoom Settings

    (P/T/Z) Pan, Tilt, Zoom settings Move the pointer to (P/T/Z) in the Main Menu then click [HOME] to enter the P/T/Z menu. Depth of Field: Set to ON/OFF; When Zoomed in, the PT control speed, when using the remote control will become slow.

  • Page 33: Network Connection

    Network Connection Connecting to the Network Using an ethernet cable, plug the camera into a network switch with Power-over-Ethernet. PoE will power the camera without using any other power adapter. If successful, the orange network light will illuminate and the green light will start flashing. Connect your computer to the same network , as shown in the diagram to the right.

  • Page 34: Setting The Camera's Ip Address

    A crossover cable is a special type of ethernet cable used to connect two devices directly, without using a network switch. A standard ethernet cable will not work for this purpose. A crossover cable is included with your camera. Setting the camera’s IP address Once your camera and computer are connected, either through a network switch or directly with a crossover cable, you should set your camera’s IP address to something compatible with your network.
  • Page 35 3. Right click the network adapter 4. Double click the property Internet connected to the camera, and select protocol version 4 (TCP/IPv4). Properties. Tip: In the Internet Protocol Version 4 (TCP/IPv4) Properties window, before you make any changes write down the current settings, so they can be restored in a later step below.

  • Page 36: Use Web Browser To Access Camera

    5. In the Internet Protocol Version 4 (TCP/IPv4) Properties window, click the Alternate Configuration tab, then set the IP address to 192.168.5.10 and the Subnet mask to 255.255.255.0. Uncheck “Validate settings, if changed, upon exit” and click Use web browser to access camera Open the web browser of your choice and in the address bar enter the default IP address of the camera: IP Address: 192.168.5.163...

  • Page 37: Set The Camera's Ip Address

    If the camera’s browser interface is not English, please select the English link in the top right of the screen. Set the camera’s IP address Once you’re logged in, go to the ethernet configuration settings to set the IP address: Click Configuration in the top right of the screen.

  • Page 38: Return Computer's Ip Address To Previous Setting

    Tip: Using DHCP offers compatibility with most networks, because the assignment of IP addresses is handled by the network’s DHCP server. This reduces the potential for conflicting IP addresses. Warning: If you use DHCP, you will not be able to access to camera via the web browser until you have identified the assigned IP address.
  • Page 39 2. In the upper left, click the menu icon and select the camera. 3. When you mouse over the window, various controls appear for panning, tilting, zooming, and focusing the camera. You can also store camera positions for later recall. 4.

  • Page 40: Web Client

    Web Client Your Glow Stream™ camera has a web client, allowing it to be configured and controlled using a web browser from any device connected to the same local area network. Web client Log In Enter the IP address of the camera you wish to configure or control in the address field of the web browser of your choice, and press Enter.

  • Page 41: Download And Install Plug-In

    Alternatively, you can log in as a normal user, which cannot change any configuration settings: User name: user1 Password: user1 Download and Install Plug-in The camera’s web client uses an Adobe Flash plug-in to display a live preview of the camera video. Any time a new web browser is used to access the camera, this software must be installed to preview the video.

  • Page 42: Preview

    Preview Once logged into the web client, the user will see the video preview interface. In the preview screen users can control Pan, Tilt, Zoom, Focus, Video capture, and Sound. In addition, users can Set, Run and Delete Presets, among other operations. Recording Video can be saved to the local computer connected to the camera’s web client.

  • Page 43: Configuration

    Configuration Click Configuration to open the device parameters setting page. The following options are available to the admin user: Local configuration, audio configuration, video configuration, network configuration, PTZ configuration, Internet access configuration, and system configuration. Menu Explanation Local configuration Video preview mode, record video packing time, and record video storage route settings.

  • Page 44: Local Configuration

    Local Configuration Video Preview Mode: The User can choose real-time priority or fluency priority. The delay will be • small when using real time priority mode and the fluency is good when under fluency priority mode. (Default values: real time normal (2), real time best (1), fluency normal (3), fluency good (4) and fluency best (5).) •...

  • Page 45: Video Configuration

    Video configuration Video encoding • Code stream: There are 2 different streams available. Use this to set which stream settings is being modified. (Options are main stream and secondary stream.) • Compression format: Set the video compression format. (Default is H.264 for both streams.) •...

  • Page 46: Stream Release

    • Stream name: When streaming via RTSP or RTMP the user can modify the stream name. (Default name for the main stream is “live/av0”, and the secondary stream is “live/av1”. Stream Release • Switch: To turn ON/OFF the Main/Secondary stream. •...

  • Page 47: Video Parameters

    Video Parameters Focus: Mode, range and sensitivity can be set. • Focus Mode: Set the focus mode (defaults to Auto, with the other option Manual) • Focus range: Set the focus range (defaults to Middle, with the options being Upper and Lower) •...
  • Page 48 • Brightness: Set the brightness value. Active when Exposure Mode is set to brightness priority (default 7, with possible values 0-23). Color: White balance, saturation, color, white balance, sensitivity, color temperature, red gain and blue gain can be set. • White balance mode: Set the white balance mode (default is Automatic, with other possible values being 3000K, 4000K, 5000K, 6500K, Manual, and One-push).

  • Page 49: Character-Overlapping

    • Gamma: Set gamma value setting (default is 0.45, with other options being 0.50, 0.52, and 0.55). • Flip Horizontal: Set Flip Horizontal (default is Off). • Flip Vertical: Set vertical flip (default is Off). Noise Reduction: 2D noise reduction, 3D noise reduction and dynamic dead pixel correction available. •...

  • Page 50: Character Size

    Character Size • Main stream character size: Set the character size of the display (default is 24, with 16 the other option). • Secondary stream character size: Set the character size of the (default is 16, with 24 the other option).

  • Page 51: Ethernet Parameters

    Ethernet parameters • DHCP: Enable or disable “Obtain IP automatically” setting (default is Off). • IP address: Set the IP address (default is 192.168.5.163). Note: This IP address is the same one used to login to the Web Client. • Subnet mask: Set the subnet mask (default is 255.255.255.0).

  • Page 52: System Time

    System Time • Date Format: Set the date format (YYYY-MM-DD is the default, with other options MM-DD-YYYY and DD-MM-YYYY). • Date separator: Set the date separator (default is '/', with other options of '.' or '-'). • Time Zone: Set the time zone. •...

  • Page 53: Version Upgrade

    The camera firmware can be updated with new versions as required. The latest firmware can be found on the Glow Stream™ support website, at glowstream.io. Update file: Click "Browse ..." installation, to select the upgrade file in the pop-up window. Click on the "Upgrade"...

  • Page 54: Restore Factory Setting

    Restore factory setting Click on pop-up "Restore Factory Defaults" button and choose “yes” or “no”. The device will restart automatically and restore factory settings. Reboot Click on the pop-up "Reboot" button and choose “yes” or “no”. The device will restart automatically. Logout Select "Logout."...

  • Page 55: External Interfaces

    External Interfaces This section offers detailed descriptions of the various external interfaces and protocols used for controlling the camera. These interfaces include RS-232 input and output, RS-485 input, audio input, 3G- SDI output, HDMI output, ethernet port, and a DC 12V power port.

  • Page 56: Bottom Dial Switch

    Bottom Dial Switch Two DIP switches on the bottom of the camera are set to ON or OFF to select different modes of operation: Mode Description Working Updating...

  • Page 57: Rs-232 Interface

    RS-232 Interface The RS-232 ports are used for connecting remote control devices to the camera. Computer or keyboard and camera connection method: Camera Mini-DIN port Computer/device DB-9 Port 1. DTR 1. DCD 2. DSR 2. RXD 3. TXD 3. TXD 4.

  • Page 58: Rs-232 Mini-Din 8-Pin Port Definition

    RS-232 Mini-DIN 8-Pin Port Definition RS-232 DB9 Port Definition...

  • Page 59: Visca Daisy-Chain Example

    Visca Daisy-Chain Example Serial Communication Control Under normal conditions, the camera could be controlled through the RS-232 or RS-485 interface using the Visca protocol. The RS232C serial parameter are as follows: • Baud rate: 2400/4800/9600/115200 bits/sec • Start bit: 1 •...

  • Page 60: Visca Protocol List

    After the camera is powered on it will scan left then move back to the middle position. The self- test is finished after the zoom moves back and forth. (If position preset 0 was previously set, the camera will move to that position after initialization, rather than the middle position.) At this point, the user can control the camera by the serial commands.

  • Page 61: Camera Control Command

    Camera control command Command Function Command packet Note AddressSet Broadcast 88 30 0p FF P: Address setting IF_Clear Broadcast 88 01 00 01 FF I/F Clear CommandCancel 8x 21 FF 8x 01 04 00 02 FF CAM_Power Power ON/OFF 8x 01 04 00 03 FF Stop 8x 01 04 07 00 FF Tele(Standard)
  • Page 62 Command Function Command packet Note 4000k 8x 01 04 35 02 FF One Push mode 8x 01 04 35 03 FF 5000k 8x 01 04 35 04 FF Manual 8x 01 04 35 05 FF 6500k 8x 01 04 35 06 FF 3500K 8x 01 04 35 07 FF 4500K...
  • Page 63 Command Function Command packet Note Reset 8x 01 04 0A 00 FF 8x 01 04 0A 02 FF Shutter Setting CAM_Shutter Down 8x 01 04 0A 03 FF Direct 8x 01 04 4A 00 00 0p pq: Shutter Position 0q FF Reset 8x 01 04 0B 00 FF 8x 01 04 0B 02 FF...
  • Page 64 Command Function Command packet Note Down 8x 01 04 21 03 FF Direct 8x 01 04 51 00 00 00 0p p: WDR Level Positon 8x 01 04 53 0p FF P=0-7 0:OFF CAM_NR（2D） 8x 01 04 54 0p FF P=0-8 0:OFF CAM_NR（3D）...
  • Page 65 Command Function Command packet Note 8x 01 04 06 06 02 FF Turn on the menu screen SYS_Menu 8x 01 04 06 06 03 FF Turn off the menu screen 8x 01 06 08 02 FF IR(remote commander)receive IR_Receive 8x 01 06 08 03 FF On/Off 8x 01 7D 01 03 00 00 FF IR(remote commander)receive...
  • Page 66 Command Function Command packet Note Down 8x 01 06 01 VV WW 03 0x01 (low speed) to 0x14 (high 02 FF speed) YYYY: Pan Position ZZZZ: Tilt Position Left 8x 01 06 01 VV WW 01 03 FF Right 8x 01 06 01 VV WW 02 03 FF Upleft 8x 01 06 01 VV WW 01...
  • Page 67 Command Function Command packet Note 8x 01 06 07 01 0W 07 Clear 0F 0F 0F 07 0F 0F 0F y0 50 02 FF CAM_PowerInq 8x 09 04 00 FF y0 50 03 FF Off(Standby) CAM_ZoomPosInq 8x 09 04 47 FF y0 50 0p 0q 0r 0s FF pqrs: Zoom Position y0 50 02 FF...
  • Page 68 Command Function Command packet Note y0 50 0A FF Shutter priority y0 50 0B FF Iris priority y0 50 0D FF Bright CAM_ShutterPosInq 8x 09 04 4A FF y0 50 00 00 0p 0q FF pq: Shutter Position CAM_IrisPosInq 8x 09 04 4B FF y0 50 00 00 0p 0q FF pq: Iris Position CAM_Gain LimitInq...
  • Page 69 Command Function Command packet Note p: Color Gain setting 0h (60%) to Eh CAM_ColorSaturationInq 8x 09 04 49 FF y0 50 00 00 00 0p FF (130%) CAM_IDInq 8x 09 04 22 FF y0 50 0p FF p: Gamma ID y0 50 02 FF IR_ReceiveInq 8x 09 06 08 FF...

  • Page 70: Pelco-D Protocol Command List

    Command Function Command packet Note 1080P59.94 3:1080i50 B ：1080i59.94 4:720P60 C ：720P59.94 5:720P50 D ： 1080P29.97 6:1080P30 720P29.97 7:1080P25 ww: Pan zz: Tilt Max Pan-tiltMaxSpeedInq 8x 09 06 11 FF y0 50 ww zz FF Max Speed Speed y0 50 0w 0w 0w 0w 0z wwww: Pan zzzz: Tilt Pan-tiltPosInq...

  • Page 71: Pelco-P Protocol Command List

    Function Byte1 Byte2 Byte3 Byte4 Byte5 Byte6 Byte7 DownLeft 0xFF Address 0x00 0x14 Pan Speed Tilt Speed DownRight 0xFF Address 0x00 0x12 Pan Speed Tilt Speed Zoom In 0xFF Address 0x00 0x20 0x00 0x00 Zoom Out 0xFF Address 0x00 0x40 0x00 0x00 Focus Far...

  • Page 72: Maintenance

    Function Byte1 Byte2 Byte3 Byte4 Byte5 Byte6 Byte7 Byte8 DownLeft 0xA0 Address 0x00 0x14 Pan Speed Tilt Speed 0xAF DownRight 0xA0 Address 0x00 0x12 Pan Speed Tilt Speed 0xAF Zoom In 0xA0 Address 0x00 0x20 0x00 0x00 0xAF Zoom Out 0xA0 Address 0x00...

  • Page 73: Troubleshooting

    Troubleshooting My camera won’t power on If you are trying to use Power-over-Ethernet: Make sure the network switch supports PoE 2. Make sure the network switch is powered on 3. Make sure the total power draw of all connected devices does not exceed the power capacity of the PoE network switch If you are trying to use DC power: Make sure the DC adapter is plugged in...

  • Page 74: Image Shakes When Zooming In Or Out

    Image shakes when zooming in or out Confirm the camera installation position is solid. 2. Check for shaking of the camera or other objects near the camera. Remote control does not work Remote control address is set to 1 (if the machine is set back to the factory defaults, remote control addresses need to be back to 1 too) 2.

  • Page 75: There Is High Latency In Vmix

    There is high latency in vMix Latency should be 80-160 ms. If it is higher, try setting the frame rate to 60 to decrease video latency, and ensure you are using progressive scan, not interlaced The video freezes when using the NDI stream If the video stutters or freezes, this may be due to network issues.

  • Page 76: Limited Warranty

    Limited Warranty Glow Stream LLC (the “Company”) warrants this product against defects in material or workmanship for the time periods and as set forth below. Pursuant to this Limited Warranty, the Company will, at its option, (i) repair the product using new or refurbished parts or (ii) replace the product with a new or refurbished product.
  • Page 77 Visit Glow Stream’s Web Site: glowstream.io Or call the Glow Stream customer support phone number 1-800-297-9071 Repair / Replacement Warranty: This Limited Warranty shall apply to any repair, replacement part or replacement product for the remainder of the original Limited Warranty period or for ninety (90) days, whichever is longer.
  • Page 78 number has been altered or removed from the product. This Limited Warranty is valid only in the United States. LIMITATION OF DAMAGES: THE COMPANY SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT.
  • Page 79 Get the latest software updates online at glowstream.io.
  • Page 80 glowstream.io...

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