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DPAS Intermec CN3G Set Up And Troubleshooting

Portable data collection device
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Defense Property
Accountability System
Setup and Troubleshooting of the
Intermec CN3G/CN3eG PDCD
General and Recommended Setting Changes
The Intermec CN3G/CN3eG PDCDs (Portable Data Collection Device) are the latest
addition to DPAS approved PDCD list. The CN3G/CN3eG are over two times faster and
have three times the memory than the Intermec 751G. They have a default operating
system of Windows Mobile 6 compared to the less efficient 751G operating system of
Win CE.net.
One of the biggest advantages is the ability to remove the battery for a long period of
time, replace it, and still have all the DPAS application information. DPAS Columbus has
successfully tested this for up to eight days.
Please visit our website at:
Navigate to Support/Hardware and Software for purchasing information.
DPAS Support Documentation
Setup & Troubleshooting Your CN3G/CN3eG
http://dpassupport.golearnportal.org/
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Summary of Contents for DPAS Intermec CN3G

  • Page 1 General and Recommended Setting Changes The Intermec CN3G/CN3eG PDCDs (Portable Data Collection Device) are the latest addition to DPAS approved PDCD list. The CN3G/CN3eG are over two times faster and have three times the memory than the Intermec 751G. They have a default operating system of Windows Mobile 6 compared to the less efficient 751G operating system of Win CE.net.
  • Page 2 Defense Property Setup & Troubleshooting Your CN3G/CN3eG Accountability System Setting Up the Intermec CN3G/CN3eG PDCD DPAS Support Documentation...
  • Page 3 Setup & Troubleshooting Your CN3G/CN3eG Accountability System PDCD Setup • Select Programs • Change Button Assignment • Provide Owner Information/Notes • Select Backlight Settings • Set Clock and Alarms • Define Battery Life Settings • Deselecting Advanced Network Functionality DPAS Support Documentation...
  • Page 4 “desktop”, this drop-down can be populated with the most commonly used applications such as DpasAit. This setting can be re-visited after new applications are installed to the device. Select OK to save the changes. Start Settings Personal tab Menus Select Programs Click OK (upper right corner) DPAS Support Documentation...
  • Page 5 Record Button and use the drop-down menu under Assign a program to select <None>. Select OK to save the changes. For advanced button assignment, contact the Columbus Call Center. Start Settings Personal tab Buttons Change Assignment Click OK DPAS Support Documentation...
  • Page 6 The Notes tab can be used to add additional information about the PDCD or its owner. Select OK to save the changes. Start Settings Personal tab Owner Information Notes tab  OK DPAS Support Documentation...
  • Page 7 Note that there are two tabs for backlight, Battery Power and External Power. Select OK to save the changes. Start Settings System tab Backlight External Power  OK DPAS Support Documentation...
  • Page 8 Setup & Troubleshooting Your CN3G/CN3eG Accountability System The Clock and Alarms setting is important. Web DPAS uses this time to change the status of an asset’s Last Inventoried Date once the inventory is reconciled. Inaccurate dates and times will create bad data in Web DPAS.
  • Page 9 The recommended settings are: On battery power: Turn off device if not used for 3 minutes On external power. : Turn off device if not used for 5 minutes Start Settings System tab Power Advanced tab  OK DPAS Support Documentation...
  • Page 10 Defense Property Setup & Troubleshooting Your CN3G/CN3eG Accountability System Another important setting is the USB to PC. To be able to connect to Web DPAS, the “Enable advanced network functionality” box needs to be UNCHECKED. Select OK to save the change.
  • Page 11 Defense Property Setup & Troubleshooting Your CN3G/CN3eG Accountability System Installing the DpasAit Software DPAS Support Documentation...
  • Page 12 Accountability System The following steps walk you through installing the DpasAIT software onto the CN3G/CN3eG. Step 1 Open Web DPAS 1. Navigate to AIT > PDCD Sftwr Install. 2. Select Windows Mobile 5.0-6.0. 3. Select the Continue button. DPAS Support Documentation...
  • Page 13 4. Make sure the Disable “Take a Pctr” is CHECKED. 5. Select the Download button. 6. Select the Save button. Save to a location that you can find the file after it is downloaded. The Desktop is recommended. DPAS Support Documentation...
  • Page 14 1. PDCD must be in cradle and ActiveSync/Windows Mobile Device Center is running. 2. From your PC, go to ActiveSync  Explore (this opens the files on the PDCD) --or-- From your PC, go to Mobile Device Center  Select Connect without setting up your device. DPAS Support Documentation...
  • Page 15 Defense Property Setup & Troubleshooting Your CN3G/CN3eG Accountability System 3. From Mobile Device  My Windows Mobile-Based Device  Program Files. DPAS Support Documentation...
  • Page 16 5. Click and drag -or- right-click, copy and paste the WM5.CAB file from your PC to the Program Files folder on the mobile device using ActiveSync. 6. If you encounter this File Conversion message, select OK to continue. DPAS Support Documentation...
  • Page 17 Setup & Troubleshooting Your CN3G/CN3eG Accountability System Step 4: Installing the Software On the PDCD: 1. Start Menu  Programs File Explore Show Tab My Device Program Files . 2. Double-tap on WM5.file. 3. Files will install. DPAS Support Documentation...
  • Page 18 Defense Property Setup & Troubleshooting Your CN3G/CN3eG Accountability System DpasAit is now installed. Go to Start and select DpasAit. DPAS Support Documentation...
  • Page 19 Defense Property Setup & Troubleshooting Your CN3G/CN3eG Accountability System Troubleshooting the PDCD DPAS Support Documentation...
  • Page 20 If you have trouble getting your PDCD to connect to Web DPAS, verify the following: The CN3G/CN3eG connects to Web DPAS by using local port 1026. This port is used to download and upload inventories to and from the application.
  • Page 21 1. Start Menu  Settings System Tab Screen. 2. Select the Align Screen button. 3. Tap on the target firmly and accurately as it moves around the screen. 4. Once you are returned to the main screen, tap OK in the upper-right corner. DPAS Support Documentation...
  • Page 22 This process will restart your PDCD. You would use this process if your PDCD freezes up. 1. Hold in the power button for about ten seconds until the screen turns blue , and says Intermec. 2. This will restart the PDCD. DPAS Support Documentation...
  • Page 23 2. Remove the battery pack, press and hold in the reset button for about 10 seconds (The Reset button is a soft circle located towards the right of the battery compartment). 3. Replace the battery and allow the CN3G/CN3eG to continue rebooting. DPAS Support Documentation...
  • Page 24 5. Verify the Caution message and select the OK button. 6. Select the Apply button. 7. Read Warning message and select the Yes button. 5. The PDCD will re-boot. 6. PDCD software is back to factory defaults. DPAS Support Documentation...
  • Page 25 Note: The picture is of a CN3G. 4. Follow the prompts on the PDCD. The Power button on the CN3eG is 5. The PDCD will re-boot. located on the bottom center of 6. PDCD software is back to factory defaults. the keyboard. DPAS Support Documentation...

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Intermec cn3eg