Higher Ground SATPAQ User Reference Manual
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Higher Ground SATPAQ User Reference Manual

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SATPAQ USER
REFERENCE GUIDE
Copyright © 2020 Higher Ground, LLC
V1.3 4-24-2020

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Summary of Contents for Higher Ground SATPAQ

  • Page 1 SATPAQ USER REFERENCE GUIDE Copyright © 2020 Higher Ground, LLC V1.3 4-24-2020...

  • Page 2: Table Of Contents

    Options Pop-up Menu ..........................8 Settings ..............................9 My Location… ............................9 Manage SatPaq Account/Settings… YOU MUST HAVE INTERNET ACCESS ........9 Manage Profile............................9 Manage Signature… ..........................10 Manage Sharing… ..........................11 My Account... ONLY on Android phones ..................... 12 In-app Purchase...
  • Page 3 SatPaq falls off phone ..........................30 Blue light remains lit on the SatPaq ......................30 Can’t access any of the Manage SatPaq Account/Settings screens ............30 Satellite icon jumps out of circle / Pointing screen points in the wrong direction ........31 SpaceLinq can’t find my SatPaq ......................

  • Page 4: Getting Started

    This User Reference Guide provides instructions and guidance for using the SatPaq and related services. A SatPaq is a device that attaches to your smart phone and enables it to send and receive messages via satellite. SpaceLinq is the messaging app you download to your phone to interface with the SatPaq via Bluetooth.

  • Page 5: To Send Your First Message

    If you ever want to transfer your SatPaq to another person, you can deregister it from your account. If multiple people want to use the same SatPaq, the first person to select that SatPaq becomes its registered owner and it appears in their account. Other users become shared users.

  • Page 6: Charging And The Battery Icon

    SatPaq The battery icon in the top left of the SpaceLinq screen displays the status and charge level of the SatPaq. = Displays level of charge. = ? - No SatPaq has been selected.

  • Page 7: Compose And Send A Message

    (phone handset icon) on the SpaceLinq screen. • Messages can also be sent directly from one SatPaq to a second SatPaq. This is useful when both people are out of cell or WiFi range. You must address the message to a person’s SpaceLinq Username to send messages directly to their SpaceLinq app.

  • Page 8: For Best Transmission Results

    5) Other. SatPaq operation may be affected by other environmental conditions not listed here. If you notice that the SatPaq is visibly damaged or does not appear to be operating correctly, please see the Warranty and Return Policy on our website – www.satpaq.com.

  • Page 9: Sos

    GEOS will also attempt to get in touch with your emergency contact to collect additional information if necessary. Higher Ground is not affiliated with GEOS and does not control GEOS’s response. An initial charge of 70 Message Credits is billed for the use of SOS Emergency Services regardless of whether initiated over the satellite or over cell or WiFi.

  • Page 10: Send / Retrieve And Check Messages

    When you send a message to someone, it arrives with an unrecognized phone number and they won’t know who it came from. This number will be permanently associated with your SatPaq messages on this recipient’s phone and they can add that number to your Contact information as your SpaceLinq number.

  • Page 11: Options Pop-Up Menu

    You can also select which satellite to communicate with. When using SatView, you will hold the phone pointed at the sky. This is a very different angle than when the SatPaq is attached and you are communicating with the satellite.

  • Page 12: Settings

    Settings The Settings screen allows you to view information and manage a variety of app features. To access any of the Manage SatPaq Account/Settings screens, you must be in cell or WiFi range. My Location… My Location displays your current latitude, longitude, and elevation. It also reports the accuracy of this data and the last time it was collected.

  • Page 13: Manage Signature

    When you send a message to someone, it arrives with an unrecognized phone number and they won’t know who it came from. This number will be permanently associated with your SatPaq messages on this recipient’s phone and they can add that number to your Contact information as your SpaceLinq number.

  • Page 14: Manage Sharing

    Manage Sharing… Hiking, fishing, biking, backpacking, or off-roading – chances are you will want to share your experiences with friends and family. You can write one message and let others know what you are doing and where you are. In addition, in case you are ever in trouble, you can designate any of your contacts to be contacted in an emergency.

  • Page 15: My Account

    My Account... ONLY on Android phones Opens the My Account screen which allows you to: • Purchase Credits • View your Billing Summary • Manage Sharing & Contacts • Manage Your SatPaqs NOTE: We recommend the use of our Auto Refill feature, which will initiate the purchase of the MessagePaq of your choice when your account balance drops below 20 Message Credits.

  • Page 16: Satpaq Information

    NOTE: The balance is accurate as of the last transaction. When a new version of the SatPaq firmware is available you will see the message Update SatPaq Firmware. When you tap this message, you will be asked if you want to start the update. You MUST HAVE ACCESS TO THE INTERNET TO COMPLETE THIS UPDATE.

  • Page 17: Communication Options

    Uses the satellite when they are not. • Satellite Only – SpaceLinq ignores cell or WiFi networks and only communicates with a satellite. Use it to practice with the SatPaq or when cell communication is marginal. It remains in the mode until you change •...

  • Page 18: Satpaq Detached Mode

    The phone will continue to communicate with the SatPaq over Bluetooth from a distance up to about 30 feet. This makes it convenient to use a SatPaq even when you are indoors. When you are in SatPaq Detached Mode, you can choose to have incoming messages automatically retrieved and displayed in SpaceLinq for you when the app is in background mode.

  • Page 19: Advanced Mode

    Sharing…. Customer Support If you need help, you can go to www.satpaq.com. Sign in to your account and from the “Support” tab, select “Get Support.” The “SatPaq Knowledge Base” has answers to many common questions. If you don’t find an answer there, select “Contact Support.” Fill out the form, describing what you were doing and what went wrong.

  • Page 20: Ask Dr. Dex

    Ask Dr. Dex Allows you to ask First Aid questions and receive information from Dr. Dex. This tool does not provide medical advice and is for entertainment, informational, and educational purposes only, and is not a substitute for professional medical advice, treatment, or diagnosis. 1) From the SpaceLinq screen, tap (options icon, bottom right).

  • Page 21: Tracking

    Allows you to write and send a message to set a track point that is stored with your location and the date and time. The tracking data is available to view when you log into your account on the satpaq.com website and in SpaceLinq.

  • Page 22: Satview

    You will not receive responses in SpaceLinq from Activity Contacts or from social media sites. To share messages, you must first enter at least one contact and/or enable the social media account. Go to Settings, Manage SatPaq Accounts/Settings and tap Manage Sharing to enter a Contact.

  • Page 23: Appendices

    APPENDICES FCC Compliance Model: SatPaq SP 1 This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 24: Actions To Perform In Spacelinq

    Actions to Perform in SpaceLinq Enter text • Tap the desired letters on the keyboard. • Use the (delete button) to remove a letter. • Press and hold in an area of the text until a circle appears then move in either direction to place the cursor in the desired position and release.

  • Page 25: Delete A Conversation / Block A Contact

    • Send the blocked contact another text message via SpaceLinq. • From the home screen on the website (www.satpaq.com), Sign In to your account. When your account opens, select Blocked Contacts from the dropdown tab on the Settings menu at the top.

  • Page 26: Billing Summary - From Website Or Spacelinq - Only On Android Phones

    To access the Purchase Credits screen from the website (www.satpaq.com) home screen: 1) Sign In to your account. 2) Select Purchase Credits on the My Account page. Billing Summary – from website or SpaceLinq – ONLY on Android phones Billing Summary allows you to view your billing by month. By selecting “Billing Detail,”...

  • Page 27: Manage Satpaqs - From Website Or Spacelinq - Only On Android Phones

    You can also enable it again for continued use if it is recovered. If you ever want to transfer ownership of your SatPaq to another person, you can deregister it from your account.

  • Page 28: Icons Used In Spacelinq

    = queued message to be sent by satellite ≥15 Message Credits = message failed to send <15 Message Credits = when tapped, displays user’s location or SatPaq-to- <7 Message Credits SatPaq sender’s location = credit card has a problem = mutes sound on Pointing screen...

  • Page 29: Screen Shots In Spacelinq

    Screen Shots in SpaceLinq SpaceLinq app icon Opening Screen Log in Screen SpaceLinq Screen with Conversation Screen New Message Screen complete pop-up menu...

  • Page 30: Send / Retrieve Screens

    Send / Retrieve Screens Advanced Mode display...

  • Page 31: View Of Satpaq - Front & Back

    This section provides suggestions for solving common problems. If you don’t find your problem listed here, go to www.satpaq.com. Sign In to your account and from the “Support” tab, select “Get Support” and select “SatPaq Knowledge Base” to access knowledge base. It has additional answers to many common questions.

  • Page 32: Can't Send A Message

    Satellite icon in circle, but bars are all gray The SatPaq requires a clear view to the satellite to transmit and receive messages. SatPaq can send and receive messages through light foliage and cloud cover but can have trouble with dense foliage. For best results, you need a clear view of the sky.

  • Page 33: Friend Sent A Message But It's Not In Spacelinq

    Blue light remains lit on the SatPaq When the SatPaq’s blue light is on, it means it is ready to send messages. It takes almost no battery to display the light. When you leave SpaceLinq to look at another app or when your phone goes into power- save mode, the light turns off.

  • Page 34: Satellite Icon Jumps Out Of Circle / Pointing Screen Points In The Wrong Direction

    We regret that happened. Dr. Dex uses AI (Artificial Intelligence) to process questions by recognizing patterns. Dr. Dex is still “learning” those patterns. If a Dr. Dex response doesn’t match your question, please take a screen shot and email it to support@satpaq.com. Then try asking your question again using different wording.

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