ESB Energy SMETS2 Manual

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Your Smart Meter Guide from ESB Energy

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Page 1 Help Make a Brighter Future Your Smart Meter Guide from ESB Energy...
Page 2: Table Of Contents
Smart Meters called SMETS2. 19 FAQ’s 20 Moving Home As well as the catchy name, a SMETS2 Smart Meter has all the 21 Emergency Information same energy-saving features as the last generation meter, SMETS1. But here’s the best bit. The SMETS2 Smart Meter will be cross-compatible with other SMETS2 ready energy suppliers in the future.
Page 3: How Do Smart Meters Work
How do Smart Meters Work? No more Handy meter In-Home readings Display Your Smart Meter Your Smart Meter also shares automatically sends your energy usage information us your energy usage. to your In-Home Display device, allowing you to easily keep up-to-date with your energy usage.
Page 4: Benefi Ts Of Smart Meters
Beneﬁ ts of Smart Meters It is easy to It’s easy to You never have keep up-to-date Automatic No more View your keep up-to-date to submit meter on your energy meter readings estimated bills spend history on costs readings usage Easily see exactly You can monitor how Your Smart Meter...
Page 5: Why Smart Meters Are The Future
Why Smart Meters Your In-Home Display are the Future Smart Meters are the key to What is an In-Home Display? unlocking the potential of the Your In-Home Display (IHD) allows you to understand, manage and monitor your energy usage. Smart Home of the future. Soon You can understand what your home appliances cost to your Smart Meter will be able to run and impact they have on your energy usage.
Page 6: Understanding Your In-Home Display
Understanding your Getting Started In-Home Display The buttons on your touch screen allow you to access the menu of your IHD and all of the features and functions that it offers Home This shows your usage so far today for both gas and electricity.
Page 7: How To Use Your In-Home Display
How to use your In-Home Display Powering your In-Home Display Your IHD runs on two AAA batteries or can be plugged into the mains. When you look at your screen for the fi rst time the screen might be blank. Don’t worry, it’s just sleeping to save you energy! To wake it up press the button on the...
Page 8 How to use your Save Your Energy Your IN-HOME DISPLAY will help you In-Home Display monitor and manage your energy usage. Your IHD connects wirelessly to your smart meter and has an in-built rechargeable battery. This allows you to monitor how, when and where you use energy at home.
Page 9 How to use your Access your Account Information You can see your tariff and daily charge for In-Home Display both gas and electricity. You can also see your customer identifi cation number and the type of your account – pre-pay or non-prepay. To access this information press MENU, then ACCOUNT.
Page 10 How to use your In-Home Display Connecting your In-Home Display to your You can connect to the Wi-Fi through four Wi-Fi network. different ways. You can scan for networks, WPS Push Button, WPS PIN number, or enter Why connect to Wi-Fi? network name.
Page 11: Understanding Your Usage
PHE. Smart Meters send out far less than the mobile phone you keep in your pocket or the microwave you heat your food in. Got any questions? Not an ESB Energy Customer? Call us on 0345 60 70 372 Get a Quote and Switch Today at join.esbenergy.co.uk...
Page 12: Moving Home
Moving Home Emergency Information Electricity Please leave your In-Home display behind as this is linked to the meters in the house. If you have a power cut: You can let us know you’re moving by giving Contact the Electricity Helpline on 105, available 24/7. us a call on 0345 60 70 372 They will connect you to your Local Network Operator.
Page 13 Email us on: help@service.esbenergy.co.uk Available Monday to Friday from 09:00 to 17:00 ESB Energy is a member of the Smart Metering Installation Code of Practice, which is designed to ensure that any energy customer getting a new Smart Meter can depend on a high standard of service at all times during the installation process.