SYNTEL NEOS Series User Manual
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SYNTEL NEOS Series User Manual

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KTS User Manual
Version 1.1
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Summary of Contents for SYNTEL NEOS Series

  • Page 1 KTS User Manual Version 1.1...

  • Page 2: Table Of Contents

    Line Seizure for Outdialing ..................9 I.a. Random Port/Line Seizure…..…………………………………………………….…….9 I.b. Port Selective Seizure..……..……………………………………………………….….. 9 I.c. Selective Line Seizure for Local Calls..…………..…………………………………..9 I.d. Selective Line Seizure for STD Calls..…..………..…………………………………..10 Extension Security Features..................10 II.a. Set Extension Password………………………………………………………..……...10 II.b. Change Extension Password……………………………………..…………………...10 II.c.
  • Page 3 IV.k. Call Hold………………………………………………………………………………...14 Privilege Features ......................14 V.a. Listening In……………….….…………………..…….………………………………..15 V.b. Room Monitor……………………………………………………………………………..15 V.c. Barge-in with Tone………………………………………………………………………..15 V.d. 3-Party Conference……………………………………………………………………….15 V.e. Do Not Disturb………………………………………...…………………………………..16 V.f. Do Not Disturb Cancel……………………………………………………………....16 V.g. Junction Transfer...………………………………………………………………….….…16 V.h. Serial Call...…………………………………………………………………………….….16 V.i. Second Junction Call……………………………………………………………………...17 V.j. CLIR (Caller Line Identification Restriction)…………………………………………….17 V.k.
  • Page 4 X. Call Routing………………………………………………………..…………………………22 X.a. MSN based Routing………………………………………………………………..22 X.b. CLI based Routing………………………………………………………………….22 … … … … … … … … … … … … … … … … … … … … … … … … … … … … … …...

  • Page 5: About Neos

    A. About NEOS We at Syntel Telecom believe that being truly digital is the essence directly linked to the core competitiveness of one’s business module or practice. No wonder then, NEOS – Syntel’s first indigenously built, super intelligent, digital EPABX system is a revolution upfront in the field of telecommunication.

  • Page 6: S Y S T E M F E A T U R E S

    System Features Key Phone Features • Programming – Manual & Block • Alarms – Self/Other • Adjustable Viewing Display Angle • Private Junction • Attendant Console • Backlit LCD – 4 line • Polarity Reversal Detection • Auto Fax Detection (4 Fax Ports) •...

  • Page 7: Q U I C K R E F E R E N C E L I S T F O R K T S U S E R S

    I. Line Seizure for Outdialing Random Port/Line Seizure (Local/STD) 0 / 8 Port Selective Seizure 7 + Port No. (000-127) #1 + Serv Prov (1-5) + Line Type (0-6) Selective Line Seizure for Local Calls Selective Line Seizure for STD Calls #2 + Serv Prov (1-5) + Line Type (0-6) II.
  • Page 8 Serial Call Junction Transfer + ‘SERIAL’ Key Second Junction Call Hook Flash + Line Seize + CO Number CLIR (Caller Line Identification Restriction) #502 + Fun. (0 - 1) Delayed Hotline Enable/Disable #602 + Fun. (0 - 1) VI. Alarms Set Alarm for Self Extension #685 + Hr.

  • Page 9: Line Seizure For Outdialing

    Line Seizure for Outdialing For making an outgoing call from a NEOS extension, the user first needs to access a free line offering the Service Provider’s DT to enable dialing any outgoing number. Unlike a non-PBX scenario – where the of the service provider is heard as soon as the user lifts the handset –...

  • Page 10: Selective Line Seizure For Std Calls

    I.d. Selective Line Seizure for STD Calls This code is used to enable the user to select the line of his choice – from amongst the various Service Providers as well as the line types available – for making outgoing calls. Code >>...

  • Page 11: Ii.d. Unlocking The Extension/Changing Cos

    It is far simpler to store these in the system for easy access/outdialing by setting 4-digit abbreviated codes for the same. The Syntel NEOS supports three such categories of Abbreviated Number Groups as given below: III.a.

  • Page 12: Iii.b. Global Abbreviated Numbers

    III.b. Global Abbreviated Numbers This category includes a total of 80 common numbers that can be accessed by the entire organization. However, extensions not allowed a above the intercom level do not get outdialing access of these numbers by default. Infact, if desired - certain extensions can be programmed via the system to be allowed to dial Global Abbreviated Number only.

  • Page 13: Iv.b. Auto Call Back Cancel

    IV.b. Auto Call Back Cancel This code is used to cancel an ACB set for any busy extension as per the code specified above. Code >> #674 IV.c. Broker’s Call During the day-to-day operations in any organization, there are often instances when one has to seek advice from some else within the organization or outside the same.

  • Page 14: Iv.g. Self Parked Call Pickup

    hangs up without retrieving the call, it is automatically routed back to his extension after 1 minute causing it to ring and thus reminding him of the same. Code >> ‘PARK’ Key IV.g. Self Parked Call Pickup This code is used to retrieve a call parked by the extension user himself. Code >>...

  • Page 15: Listening In

    V.a. Listening In In order to ensure security of the company’s confidential information, the senior authorities may have to eavesdrop on ongoing conversations in event of suspicion being aroused. This can be done by using the Listening In feature, wherein the authorized party can listen to a live conversation of any extension user without him, or the 3 party, realizing that they are being heard.

  • Page 16: Do Not Disturb

    then dialing the given code after the conversation has been established with the 3 party. As soon as the code is dialed, all three parties (i.e. the one on hold, the initiator and the called party) are drawn into a conference and can speak with each other simultaneously.

  • Page 17: Second Junction Call

    below. Here, as soon as the other extension user within the organization hangs up, the calling/called party’s call gets automatically transferred back to your extension. Code >> Junction Transfer + ‘SERIAL’ Key V.i. Second Junction Call Only some extension users are allowed to make a second call via another junction while keeping the existing junction call on hold so as to avoid blocking due to shortage of lines in event people using this facility for...

  • Page 18: Alarms

    VI. Alarms During the busy office hours, filled with heavy workloads, one often tends to forget important appointments/priorities scheduled for a later hour. Of course there are certain issues that need to be dealt on a daily basis too - at a specified regular time - which may also skip one’s mind if not reminded.

  • Page 19: Vii.a. Enable/Disable Call Forwarding

    number (as defined by the user) should he not be available at his extension or even if the number is busy. Infact the user can define different extension numbers to which the calls are to be forwarded for the different type of calls (i.e. either all or separately for only internal, only junction &...

  • Page 20: Vii.d. Forwarding On No Reply

    VII.d. Forwarding on No Reply This code is used to define the extension numbers on which the incoming calls should land on – in event of the extension ringing & not being answered within 4-5 rings – for either all calls or separately for only internal, only junction &...

  • Page 21: Viii.b. Temporary Walk-In

    Code >> #614 + User Password + Fun. (0-1) Fun: 0 – Disable 1 – Enable VIII.b. Temporary Walk-in This features is used to allow the user to perform a walk-in from another extension on a temporary basis, wherein – if there is no number dialed out after punching the code within 15 sec –...

  • Page 22: Ix.c. Day Bill Announcement

    This feature allows the user to check the cost of the calls made by him during the month. Code >> #6134 X. Call Routing In order to ease the workload of the receptionist, the Syntel NEOS supports two types of incoming call routing facilities, namely MSN based Routing &...

  • Page 23: S P E C I A L K E Y P H O N E F E A T U R E

    (NEOphone) that has been specially designed by the Syntel R&D to ensure comfort and convenience in operation so as to make their desk job a lot easier. Given below is the front view of the NEOphone to help you identify the location of the keys instantly.

  • Page 24: Date & Time Display

    Date & Time Display NEOphone LCD display shows the date and time while in the idle state. User Utilities Currently this section supports setting the On/Off time of the Backlight only. However, other utilities will be added to this section with time. ii.a.

  • Page 25: Programming Dss Keys

    Programming Keys As mentioned earlier, the Syntel NEOphone supports a total of 24 keys that can be programmed by the user as per his everyday needs. Each of these keys come with a 3-LED indication; viz. red, green & orange. The various combination of blinking and steady LEDs –...

  • Page 26: Iii.b. Reset All Dss Keys

    If this pressed key is not already programmed, the display asks if the user wishes to program the key. Press ‘1’ if the answer is YES. Then the display gives the user an option of programming either an extension, junction port) or telephone number as shown below.

  • Page 27: Kts Number Programming

    NEOphone user has been provided the flexibility of setting his own extension number. However, it is strongly advised that he not do so without seeking the guidance of the Syntel service representative or system administrator first. The new face of digital communication...

  • Page 28: Default Settings

    On entering this, the system will then request you to enter the extension number you wish to have. Again it is strongly advised that you seek the Syntel service representative’s or system administrator’s advise to determine the availability of the same.

  • Page 29: Last Call Details

    You are requested to reconsider twice before choosing YES as this function will erase all the settings like Phone Book, the key settings, the number programmed, etc completely. The user will then have to reprogram each and every item once again following the given procedure. vi.

  • Page 30: Vii.b. Browse Phone Book

    the name of the contact and then the number after selecting the next option. vii.b. Browse Phone Book On selecting this function, the user can browse through his existing phone book for editing a number, deleting it or just as a reference for outdialing.

  • Page 31: Vii.c. Erase Phone Book

    Editing Deleting vii.c. Erase Phone Book This function allows the user to erase the full phone book with just one command. The new face of digital communication...

  • Page 32: Call History

    viii. Call History This function gives a list of the last 10 calls made, received and missed by the NEOphone user. It can be accessed by pressing the button labeled ‘CALL HISTORY’ at the top right hand corner. This function allows the user to see the entire list at a glance, as well as browse through the details of the call on an individual basis.

  • Page 33: Operator Features

    Here ‘W’ indicated call in waiting whereas the number along with it tells the user how many calls are queued. The user can check the details of the queued call by pressing the Last Call Details key while in conversation with the existing call.

  • Page 34: Set System Mode

    x.a. Set System Mode This option allows the Operator to shift the system settings from Day Mode to Night Mode or vice versa. x.b. Operator Lock The Operator Extension can be locked using this option. On selecting the ‘LOCK’ option, the NEOphone cannot perform any function (including dialing) without entering the valid password.

  • Page 35: L E D S T A T U S I N D I C A T I O

    Status Indication Steady On The extension/line is busy in conversation with another number Blinking Fast That line is out of service GREEN Steady On The extension/line is connected to the key phone user GREEN Blinking Medium The call is ringing on the selected extension YELLOW Blinking Slow That line is parked by user...
  • Page 36 a. CO…………………………………….Central Office b. CoS…………………………………...Class of Service c. CDMA…………………………………Code Division Multiple Access d. CLI…………………………………….Caller Line Identification e. CLIR…………………………………. Caller Line Identification Restriction DT…………………………………..…Dial Tone g. DND…………………………………...Do Not Disturb h. DNI…………………………………….Dialed Number Identification DID…………………………………….Direct Inward Dialing DSS……………………………………Direct Station Selector E1 GRP……………………………….E1 Group EPABX……………………………..…Electronic Private Automatic Branch Exchange m.
  • Page 37 . Annexure a. Analog & Digital Trunks A trunk is a physical path or link in a communications system that is designed to handle many transmissions simultaneously and that interconnects major switching centers or nodes. Depending on the system, a trunk may carry transmissions in analog or digital form.
  • Page 38 to speak with can directly dial the same while this message is being played, eliminating the need of a receptionist to manually transfer the same. This facility is called DID. A DSS key allows the user to access an extension or a CO port or an external P&T number (as programmed by the user) by simply pressing that key only.
  • Page 39 used in ultra-high-frequency (UHF) cellular telephone systems in the 800-MHz and 1.9-GHz bands. n. Hotline Senior executives in an organization often need to be connected to their secretaries or assistants instantly due to heavy workloads. There might even be some who need to access a trunk line for outdialing constantly due to their work profile (e.g.
  • Page 40 NEOS/NEOphone NEOS is the digital EPABX offered by Syntel. The NEOphone is the key telephone unit that goes with the same. w. RBT RBT is an intermittent audio tone that a caller in a telephone system hears after dialing a number, when the distant end of the circuit is receiving a ringing signal.
  • Page 41 An SLT is the normal analog phones used by us in our day-to-day routine. Here the features can be carried accessed by punching in the user codes assigned for the operation of the same. For more details please contact:: The Arvind Mills Limited (Telecom Division) Survey No.

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