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PROBLEM
Frozen food items are
soft or melting
Different sizes of ice
cubes
Automatic ice maker
does not work
Ice cubes taste
tainted
Slow ice cube freezing
Wet ice/ice clumping
TROUBLESHOOTING
POSSIBLE CAUSES
Cabinet may not be level
Ice maker has not been turned
on.
Water supply turned off or not
connected.
Freezer compartment
not working.
Water pressure too low.
Water line is blocked/restricted.
Filter is clogged.
Ice cubes sticking in ice bin.
The food mode is set to
SOFT FREEZE.
Unsealed packages may be
transmitting odour/taste.
Poor taste from incoming water.
Door may have been left ajar.
Freezer compartment set too
warm.
Filter is blocked.
Long freezer door openings.
High ambient temperature.
Ice bin left out of freezer
compartment for a length of
time.
Ice will stick together over time.
WHAT TO DO
Remove items and place in another
freezer or cooler and call Customer Care
immediately.
Adjust level of the cabinet.
Switch on ice maker, see 'Automatic ice
maker' section.
Connect the water supply.
Contact Customer Care Centre.
Check water pressure.
Check water line for kinks/squashing.
Water filter may need replacing.
Remove ice storage bin, loosen cubes and
remove clumped ice. Replace ice storage
bin.
Change the food mode from
SOFT FREEZE.
Discard ice cubes and clean ice storage
bin. See 'Interior cleaning' section.
Wrap or cover strong smelling foods.
Replace filter cartridge. Product parts and
accessories can be purchased through our
Customer Care Centre.
Close door.
Turn temperature to a colder setting. See
'Adjusting the temperature' section.
Replace filter cartridge.
Gently tap ice to unstick or, if large clumps
occur, empty ice bin and make new ice.
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