CenturyLink ShoreTel IP420 Quick Reference Manual

To Place an Internal Call:

To Place an External Call:
To Retrieve Voicemail from outside of Office:
Adjust Ring and Listen Volume: Press

TO PLACE A CALL

1. Lift handset or press HANDSFREE
2. Dial 9 + the number for external calls
3. When finished, press HANDSFREE
OR, hang up handset
TO PLACE AN INTERNAL CALL
1. Lift handset or press HANDSFREE
2. Dial 3-digit extension
3. When finished, press HANDSFREE
OR, hang up handset

SEND AN INCOMING CALL TO VOICEMAIL

Send a call directly to your Voicemail
1. Call is ringing, press Voicemail Button or press #
2. Caller is sent directly to your Voicemail box

HANDSFREE

Allows you to talk with out using handset
1. Press HANDSFREE,
2. Press Mute Button
3. To Un-Mute, press the Mute Button again

CALLER ON HOLD

1. Press Hold, (extension line will start Flashing Green)
2. Press Flashing Green line to connect back with caller
Note: If you leave the call on hold too long, the system will
ring you a reminder tone in 10 seconds and then at one-minute
intervals.
for Ring Volume and when using your Handset, Speakerphone or Headset
(Button solid GREEN)
(Button turns RED)
ShoreTel Quick Reference Guide
Dial 3-digit extension number
Dial 9 + Telephone number
Dial the Main Number
Press #
Then enter your extension number
Enter your password followed by #

TO ANSWER A CALL

1. Lift handset or Press HANDSFREE
2. Hang up the Handset
..or..
Press HANDSFREE

TO ANSWER AN ADDITIONAL CALL

1. Another call is Ringing
2. Press flashing Call Appearance Key to answer second call
(FIRST call is automatically put on hold)

DIVERTING AN INCOMING CALL

Send a call to another location, without answering
1. Call is ringing
2. Press Transfer, enter extension number

TRANSFER

1. You have a caller on the line
2. Press Transfer Button (caller is automatically put on hold)
3. Dial extension number (announce call privately)
4. Press Transfer Button
..or..
Hang Up
Note: press to scroll and highlight Cancel and press the
Selector Button in the middle to Cancel the transfer.

AUTOMATIC HOLD

1. While on a call, hear Call Waiting Beep
2. Press Ringing Line (Flashing Green)
First call is automatically placed on Hold
3. To return to call... Press Flashing Line
IP420
(Green light)