Genesys Interaction SIP Station Quick Reference

Interaction SIP Station  Quick Reference
About Interaction SIP Station Device
The Interaction SIP Station is a SIP-based device designed for the
contact center and enterprise environment, using power over Ethernet,
with controls for volume, mute, on-hook/off-hook, and emergency/urgent
speed dial autodial. The Interaction SIP Station phone works with a CIC
client and your attached headset to allow you to make or receive calls. An
optional mounting bracket and two screws (not pictured) are also included
to help secure the unit to the wall or desktop.
Interaction SIP Station full view
Interaction SIP Station Device Components
To manage incoming and outgoing calls, the Interaction SIP Station
includes call control buttons and an LED status indicator.
The diagram below highlights the Interaction SIP Station front and back
controls and ports.
Front/Top view Back view
Interaction SIP Station Callout Diagram
This chart outlines callouts shown on the previous page.
1 ( ) Emergency Speed Dial. Press and hold this button for at
least 1 second to dial an emergency phone number pre-
configured by your administrator.
2 Mute. Press this button to disable the headset's microphone so
the other party or parties cannot hear what you are saying.
3 Status LED. Indicates current status of the device.
4 Volume Down. When connected to a call, press to adjust
caller's volume down. When not connected to a call, press to
adjust ringer volume down. When the minimum volume is
reached the LED will blink red once.
5 Volume Up. When connected to a call, adjusts caller's volume
up. When not connected to a call, adjusts ringer volume up.
When the maximum volume is reached the LED will blink red
once.
6 Headset Jack. Port to connect a standard RJ-9 headset.
7
Pick Up/Disconnect. If enabled by your administrator, this
button picks up an incoming call or disconnects an active call.
8 Headset Hanger. Hang the headset here when not in use.
9 PoE LAN Port. Port to connect the phone to the Ethernet LAN
cable for LAN connection. This connection powers the device.
10 PC Port. Port to allow the PC to acquire its Ethernet connection
through the phone.