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Symantec SIEM9750 Replacement Manual

Chassis (fru) replacement guide
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SIEM9750
Release 1.0
Chassis (FRU) Replacement Guide
Issue:
02
Date:
2011-11-07
Page 1 of 26

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Summary of Contents for Symantec SIEM9750

  • Page 1 SIEM9750 Release 1.0 Chassis (FRU) Replacement Guide Issue: Date: 2011-11-07 Page 1 of 26...
  • Page 2 This document is intended for Symantec support personnel, IBM, or other authorized Symantec Service Partners. Symantec Corporation Address: 350 Ellis St., Mountain View, CA 94043 Website: http://www.symantec.com Copyright © Symantec Corporation. 2011. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Symantec Corporation.

  • Page 3: Table Of Contents

    Replacement Procedures – Active Midplane – Li-ION Battery ............20 Configuring SSIM after an SIEM chassis replacement ................ 22 Symantec firmware update procedures for SIEM 9750, SIEM 9751, and SIEM 9752 ......23 Hardware Maintenance ........................25 Page 3 of 26...

  • Page 4: Replacement Procedures - Base Chassis

    1. Replacement Procedures – Base Chassis For replacement of any internal parts inside of the Server Chassis, the following picture shows how to remove the Chassis Cover. Once the chassis screw is removed, press down on the round blue release tab and then push/slide the cover towards the rear to remove.
  • Page 5 1. Replacement Procedures – Base Chassis (continued) 1.1 Procedure to perform a Base Chassis Replacement: See Section 4 of this document prior to this procedure. Step 1 With the replacement chassis next to the defective chassis, the following parts will need to be NOTE: Because the hard drive bays are transferred to the replacement chassis: numbered both physically and logically, It...

  • Page 6: Replacement Procedures - Hard Disk Drives (Hdds) - Using Bios Level Raid Utility

    2. Replacement Procedures – Hard Disk Drives (HDDs) – Using BIOS Level RAID Utility 2.1 RAID 1 – Replacing Internal SATA hard drives installed in the Flex Bay NOTE: These 2 hard drives utilize the onboard SATA port and the onboard RAID controller for a software RAID. Determine which HDD has failed –...
  • Page 7 2. Replacement Procedures – Hard Disk Drives (HDDs) – Using BIOS Level RAID Utility (continued) Step 1 These hard drives are not Hot Swappable. The 9750 must be properly powered off before the hard drive can be replaced. Step 2 Remove the drive tray from the server system by pressing the blue release lever (A) and pushing it forward to release it and then sliding it out from the front of the system (B).
  • Page 8 2. Replacement Procedures – Hard Disk Drives (HDDs) – Using BIOS Level RAID Utility (continued) Step 3 Place 2 SSDs between the two brackets taking care to align the screw holes in the hard drive with the grommets that are pre-installed in the brackets and attach each drive using four screws. Step 4 Attach the drive assembly containing the two installed 2 SSDs to the drive tray using the four screws that are included with the 2.5-inch fixed hard disk drive kit.
  • Page 9 2. Replacement Procedures – Hard Disk Drives (HDDs) – Using BIOS Level RAID Utility (continued) Step 5 Slide the drive tray containing the installed 2 SSDs into the system until it clicks into place. Step 6 Connect the other end of the power cable to the two hard disk drives (B). Note: The solid state drives line up with the screw holes either way.
  • Page 10 2. Replacement Procedures – Hard Disk Drives (HDDs) – Using BIOS Level RAID Utility (continued) Step 7 Connect one end of the data cables to the SATA connectors on the server board (C) or SAS/SATA connectors on the SAS/SATA add-in PCI card. Step 8 Connect the other end of the data cables to the two hard disk drives (D).
  • Page 11 2. Replacement Procedures – Hard Disk Drives (HDDs) – Using BIOS Level RAID Utility (continued) 2.2 RAID 6 – Hard Drive Replacement on RAID 6 on SIEM 9750 These are the External Hot swap SAS Drives on the front of the Server Chassis. Notice the Amber LED on the hard drive bay to signal a drive failure Step 1 Start by pressing the Green release button so that the locking lever can be released.
  • Page 12 2. Replacement Procedures – Hard Disk Drives (HDDs) – Using BIOS Level RAID Utility (continued) Step 3 Install the hard drive by inserting it into the same empty hard drive bay. Step 4 Push onto the top of the hard drive as far as possible until it is almost fully flush with the rest of the drives.

  • Page 13: Replacement Procedures - Failed Power Supply

    3. Replacement Procedures – Failed Power Supply Replacing a Failed Power Supply (PS) Step 1 Remove the power cable; Slide the green Tab over Step 2 The power supply can now be pulled from the chassis using the handle on the exterior of the power supply.

  • Page 14: Replacement Procedures - Failed Cooling Fan

    4. Replacement Procedures – Failed Cooling Fan Fan Replacement Procedure Each System Cooling fan has an associated fault LED on the fan itself. If a fan fails, system management illuminates the fault LED for the failing fan. Step 1 To replace the fan, remove the cover from the Server and carefully grab the green curved handle of the fan that needs replacing.

  • Page 15: Replacement Procedures - Add In Cards

    5. Replacement Procedures – Add In Cards Replacing Other PCI Add In Cards: Step 1 PCI add-in cards are NOT hot-swappable. Before removing or replacing the riser card, you must first take the device out of service, turn off all peripheral devices connected to the system, turn off the system by pressing the power button, and unplug the AC power cord from the system or wall outlet.
  • Page 16 Page 16 of 26...

  • Page 17: Replacement Procedures - Server Board - Memory

    6. Replacement Procedures – Server Board - Memory How to Replace a Faulty Dimm Step 1 Power off the SIEM 9750 and unplug the power cables from the power supplies. Step 2 If necessary, remove the machine from the cabinet Step 3 Remove the lid screw and then the top cover of the chassis Step 4 Label any external connections that might go into PCI devices.
  • Page 18 6. Replacement Procedures – Server Board - Memory (continued) Step 5 Remove the Clear Air Baffle by pulling on it straight upward Step 6 Push retaining clips outward to loosen faulty DIMM and then pull upward to remove. Step 7 With replacement DIMM in hand, align the end notches of the board so that they fit into the edges of the clips that should already be in the outward position.
  • Page 19 6. Replacement Procedures – Server Board - Memory (continued) Step 8 Reinstall the Air Baffle Step 9 Reinstall the Riser Cage and reconnect any cable connections that were installed into PCI devices Step 10 Reinstall chassis cover screw and cover. Step 11 Reinstall chassis back into Server Rack Step 12 Power on chassis and verify that the amount of memory is normal and that the System Alarm has cleared.

  • Page 20: Replacement Procedures - Active Midplane - Li-Ion Battery

    7. Replacement Procedures – Active Midplane – Li-ION Battery 7.1 To remove the RAID battery backup unit, follow these steps: Step 1 Remove the PCI riser assembly. Step 2 Remove the processor air duct. Step 3 Remove the large air baffle. Step 4 Remove the cable from the rear of the RAID battery backup unit and the midplane board (A).
  • Page 21 7. Replacement Procedures – Active Midplane – Li-ION Battery (continued) 7.2 Installing the RAID Battery Backup Unit (BBU) Step 1 To install the RAID battery backup unit, follow these steps: Step 2 Open the RAID battery backup unit cover (A) and connect the cable as shown (B). Step 3 Close and latch the battery backup unit cover.

  • Page 22: Configuring Ssim After An Siem Chassis Replacement

    8. Configuring SSIM after an SIEM chassis replacement If you replace the SIEM Chassis, SSIM needs to be configured with new NIC and MAC Address information. Contact Symantec support or refer to the following KB: http://www.symantec.com/docs/TECH89130 Page 22 of 26...

  • Page 23: Symantec Firmware Update Procedures For Siem 9750, Siem 9751, And Siem 9752

    Note: the current version may not always be the CORRECT version. You may or may not need the current version depending on your application and the hardware at this site. Consult the Symantec Statement of Work (SOW) and/or the Symantec revision control system to determine the correct version for this system at this site.
  • Page 24 Fwpiaupd -nopc -bysegment -address=22 -delay=9999 XXXXXX Where XXXXXX is the LCP branding file (for example, the SIEM 9750 uses the file “siem9750.hex”) During the LCP Branding flash, answer the following question “Do you want to upload or verify?” [U, V, ESC] U ----- When you are finished performing updates, reboot using the front panel reset button.

  • Page 25: Hardware Maintenance

    10. Hardware Maintenance 10.1 SIEM 9750 Routine Requirements and Timeframes Page 25 of 26...
  • Page 26 Storage devices require stable environmental conditions. Dedicated heating and cooling systems and a redundant power system are required. Symantec Corporation Asia-Pacific and Japan: customercare_apac@symantec.com Europe, Middle-East, and Africa: semea@symantec.com North America and Latin America: supportsolutions@symantec.com www.symantec.com Page 26 of 26...

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