Citrix HDX RealTime Media Engine Instructions Manual

BYOD Instructions for Installing the Citrix HDX RealTime Media Engine
for Windows 2.4
Introduction:
The Citrix HDX RealTime Media Engine (RTME) has been deployed to LBI workstations to optimise
audio-video conferencing via Skype for Business when working remotely. This guide will walk the
reader through setting up the required components on users' personal Windows devices before
using Skype for Business in Citrix for the first time. Successful completion will ensure the reader's
audio-video experience is of the highest quality possible on this platform when using their own
Windows device.
Assumptions:

The reader has previously used Skype for Business in the office.

The reader has previously used Citrix for remote access from their personal Windows device.

Citrix Receiver is already installed and in use on your Windows device (for accessing
https://WFH2.islington.gov.uk.)

Your device has a functional webcam set up with up to date drivers installed.

You possess a suitable USB headset and its drivers are installed on your Windows device.
(3.5mm earphones should function but cannot guarantee audio quality. It is not recommended to use built-in
device microphone and speakers.)
Before you begin...

Close any Citrix applications currently open and fully log off any sessions.

If possible, print these instructions off or make them accessible to you from another
platform outside of Citrix.

Make sure that any local instance of Skype for Business is NOT running. If it is it will cause
a conflict when using Skype for Business via Citrix and you be asked to close the local
instance. (See the

Where possible it is recommended you use a wired network connection instead of Wifi.

Connect your headset to your computer.
Steps:
1. From your preferred web browser, browse to
(For reference, the full actual address is
software/hdx-realtime-media-engine-24.html)
Troubleshooting section below for more details.)
https://www.citrix.com/downloads/citrix-receiver/additional-client-
https://tinyurl.com/ydc7e36x