AU AU1 Operation Manual
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AU AU1 Operation Manual

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AU1
POS OPERATION MANUAL

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Questions and answers

Mosa
April 4, 2025

My sabaka not working

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1 comments:
Mr. Anderson
April 4, 2025

Common issues with the AU AU1 terminal not working include:

1. Unbalanced totals after reconciliation – The terminal and host totals may not match, indicating a transaction or communication issue.
2. Incorrect paper roll size – Using the wrong paper roll size can damage the terminal.
3. Improper paper roll installation – Not securely closing the printer cover or misplacing the paper roll can cause printing problems.

These issues can affect the terminal's functionality and require proper handling to avoid damage or errors.

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Mosa
April 4, 2025

Not working please help

-1
1 comments:
Mr. Anderson
May 14, 2025

Troubleshooting steps for the AU AU1 terminal based on the provided context include:

1. Check Card Issues:
- Ensure the card is not expired ("EXPIRED CARD").
- Make sure the card is not blocked ("CARD BLOCKED").
- Retry if PIN is incorrect, but note the number of tries left ("WRONG PIN", "TRIES LEFT: XX").
- If PIN retries are exceeded, the PIN is blocked ("PIN BLOCKED", "PIN RETRIES EXCEEDED").

2. Transaction Errors:
- Do not use manually entered card numbers ("MANUAL ENTRY NOT ALLOWED").
- Ensure the transaction amount does not exceed allowed limits ("AMOUNT / TRANS EXCEEDED").
- If the transaction is declined, verify card or terminal status ("CARD DECLINED").

3. Terminal Status:
- If the terminal displays "PLEASE RECONCILE / TERMINAL OUT OF SERVICE", perform reconciliation.
- If "RECONCILIATION UNSUCCESSFUL" is shown, check for balance mismatch between terminal and host.

4. Paper Roll:
- If needed, change the paper roll ("CHANGE PAPER ROLL").

These steps help identify and resolve common issues with the AU AU1 terminal.

This answer is automatically generated

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Summary of Contents for AU AU1

  • Page 1 POS OPERATION MANUAL...

  • Page 2: Table Of Contents

    TABLE OF CONTENT Terminal Overview Ready Display Keys Functions Switching On/OFF Merchant Guide Purchase Purchase with Naqd Reversal Authorization Authorization extension Authorization Void Purchase Advice Cash Advance Transaction Details Supervisor Manual Refund Reconciliation Snapshot balances Running totals Password change DESAF Reprint Last transaction Reprint by invoice Print transaction report...

  • Page 3: Terminal Overview

    READY DISPLAY is the main display of the POS terminal where you will be able to navigate and access other menus AU1 - POS Operation Manual...

  • Page 4: Keys Functions

    KEY FUNCTION AND TERMINAL OVERVIEW Contactless Reader Printer Magnetic Reader Camera / Flash LED Status Indicator Buzzer Display Battery and SIM compartment Navigation Buttons Power Buttons Paper Feed Button Chip Reader Charging Port AU1 - POS Operation Manual...

  • Page 5: Switching On/Off

    Select Power off, Or select restart to restart the device. To Run mada application press on mada icon below, and wait for the status to appear as “READY” AU1 - POS Operation Manual...

  • Page 6: Merchant Guide

    Enter Purchase Amount then press on Enter button Atheer logo will appear on the screen Insert/Swipe/Wave your card Or select “ENTER CARD DETAILS” for manual entry transactions Key - in Expiry date and Card number Then press on CONTINUE AU1 - POS Operation Manual...
  • Page 7 Customer should enter his PIN, then press ENTER Terminal will process the transaction and print the receipt AU1 - POS Operation Manual...

  • Page 8: Purchase With Naqd

    Display On «Ready» display press on TRANSACTIONS Select PUR WITH NAQD Key-in Purchase Amount then press ENTER Key-in NAQD amount then press ENTER Atheer logo will appear on the screen Wave or insert your card AU1 - POS Operation Manual...
  • Page 9 Customer should enter his PIN, then press ENTER Terminal will process the transaction and print the receipt AU1 - POS Operation Manual...

  • Page 10: Reversal

    A cancel transaction to reverse the previous purchase within time limit of 60 seconds step Action Display On «Ready» display press on TRANSACTIONS Select REVERSAL Key-in merchant password, then select OK Terminal will process the transaction and print the receipt AU1 - POS Operation Manual...

  • Page 11: Authorization

    On «Ready» display press on TRANSACTIONS Select AUTHORIZATION Select AUTHORIZATION Enter Authorization amount then press ENTER Atheer logo will appear on the screen Insert/Swipe/Wave your card Or press on “ENTER CARD DETAILS” for manual Entry AU1 - POS Operation Manual...

  • Page 12: Key-In Expiry Date And Card Number Then Press On Continue

    Key-in expiry date and card number then press on CONTINUE Customer should enter his PIN, then press ENTER Terminal will process the transaction and print the receipt AU1 - POS Operation Manual...

  • Page 13: Authorization Extension

    Enter ORIGINAL TRANSACTION DATE In the format DDMMYYYY Enter AUTH CODE / APPROVAL CODE Then press CONTINUE Atheer logo will appear on the screen Insert/Swipe/Wave your card Or press on “ENTER CARD DETAILS” for manual Entry AU1 - POS Operation Manual...

  • Page 14: Customer Should Key-In His Pin, Then Press Enter

    Key-in expiry date and card number then press on CONTINUE Customer should Key-in his PIN, then press ENTER Terminal will process the transaction and print the receipt AU1 - POS Operation Manual...

  • Page 15: Authorization Void

    On «Ready» display press on TRANSACTIONS Select AUTHORIZATION Select AUTHORIZATION VOID Enter ORIGINAL TRANSACTION RRN Enter ORIGINAL TRANSACTION DATE In the format DDMMYYYY Enter AUTH CODE / APPROVAL CODE Then press CONTINUE Key -in VOID Amount then Press Enter AU1 - POS Operation Manual...
  • Page 16 Or press on “ENTER CARD DETAILS” for manual Entry Key-in expiry date and card number then press on CONTINUE Customer should Key-in his PIN, then press ENTER Terminal will process the transaction and print the receipt AU1 - POS Operation Manual...

  • Page 17: Purchase Advice

    Select PURCHASE ADVICE Select FINAL/PARTIAL, then press PROCEED Enter ORIGINAL TRANSACTION RRN Enter ORIGINAL TRANSACTION DATE In the format DDMMYYYY Enter AUTH CODE / APPROVAL CODE Then press CONTINUE Key-in Advice Amount then Press Enter AU1 - POS Operation Manual...
  • Page 18 Or press on “ENTER CARD DETAILS” for manual Entry Key-in expiry date and card number then press on CONTINUE Customer should enter his PIN, then press ENTER Terminal will process the transaction and print the receipt AU1 - POS Operation Manual...

  • Page 19: Cash Advance

    Cash advance A manual cash disbursement step Action Display On «Ready» display press on TRANSACTIONS Select CASH ADVANCE Key-in Cash Amount, then press ENTER Insert/Swipe the card AU1 - POS Operation Manual...
  • Page 20 Customer should enter his PIN, then press ENTER Terminal will process the transaction and print the receipt AU1 - POS Operation Manual...

  • Page 21: Transaction Details

    Transactions Details: Trans. Date STAN Approval code/ Auth Code AU1 - POS Operation Manual...

  • Page 22: Supervisor Manual

    On «Ready» display press on TRANSACTIONS Select REFUND Key-in Merchant password then press OK Enter ORIGINAL TRANSACTION RRN Enter ORIGINAL TRANSACTION DATE In the format DDMMYYYY Then press CONTINUE Key-in Refund Amount the press ENTER AU1 - POS Operation Manual...
  • Page 23 Or press on “ENTER CARD DETAILS” for manual Entry Key-in expiry date and card number then press on CONTINUE Customer should enter his PIN, Then press ENTER Terminal will process the transaction and print the receipt AU1 - POS Operation Manual...

  • Page 24: Reconciliation

    Action Display On «Ready» display, Select MERCHANT FUNCTION Key-in Merchant password, then press OK Select RECONCILIATION Key -in Merchant password, then press OK Terminal will perform a reconciliation and print the receipt AU1 - POS Operation Manual...

  • Page 25: Snapshot Balances

    Action Display On «Ready» display, Select MERCHANT FUNCTION in Merchant password, then press OK Select RUNNING TOTALS Terminal will print the receipt AU1 - POS Operation Manual...

  • Page 26: Password Change

    DESAF is used to send the stored advices; usually this task is being done automatically. step Action Display On «Ready» display, Select MERCHANT FUNCTION Key-in Merchant password, then press OK Select DESAF Terminal will send the stored advices AU1 - POS Operation Manual...

  • Page 27: Reprint Last Transaction

    Used to reprint transactions receipts using Invoice number “last 6 digits of RRN” step Action Display On «Ready» display, Select MERCHANT FUNCTION Key-in Merchant password, then press OK Select REPRINT BY INVOICE Key-in Invoice number then press OK Terminal will reprint the receipt AU1 - POS Operation Manual...

  • Page 28: Print Transaction Report

    Reprint last reconciliation Used to Reprint the receipt of the last reconciliation performed step Action Display On «Ready» display, Select MERCHANT FUNCTION Key -in Merchant password, then press OK Select LAST RECON Terminal will Reprint the receipt AU1 - POS Operation Manual...

  • Page 29: Reprint Reconciliation By Invoice

    Used to display and print reconciliations list step Action Display On «Ready» display, Select MERCHANT FUNCTION Key-in Merchant password, then press OK Select RECON LIST Terminal will display Reconciliation details Select PRINT to print the report AU1 - POS Operation Manual...

  • Page 30: Review

    Key-in Merchant password, then press OK Select REVIEW Terminal will display Transactions details, Use the buttons (NEXT,BACK) to navigate through the txns, Use the button Print to print the receipt. Or press Cancel to go back AU1 - POS Operation Manual...

  • Page 31: Display Timeout

    On «Ready» display, Select MERCHANT FUNCTION Key-in Merchant password, then press OK Select Display Timeout Key -in the required Value in minutes then press OK Terminal will adjust the timeout duration to the selected Value AU1 - POS Operation Manual...

  • Page 32: General Info

    Transaction cancelled by merchant CARD DECLINED Transaction declined by card PLEASE RECONCILE / TERMINAL Displayed when the terminal requires reconciliation OUT OF SERVICE RECONCILIATION Indicates that reconciliation was completed. However, the terminal and UNSUCCESSFUL host totals are unbalanced AU1 - POS Operation Manual...

  • Page 33: Paper Roll Change

    Fully open the printer cover and remove the old roll of paper; Carefully place the paper roll into the printer compartment. Close the printer cover carefully and push firmly until it locks. NOTE: Attempting to fit rolls of a different size may damage your terminal. AU1 - POS Operation Manual...
  • Page 34 CONTACT FOR QUESTIONS, PLEASE CONTACT ALHAMRANI UNIVERSAL COMPANY P.O. BOX 1229 JEDDAH 21431 KINGDOM OF SAUDI ARABIA TEL: +966 12 606 5555 FAX: +966 12 606 0265 AU-SALES@UNIVERSAL.COM.SA AU-INFO@UNIVERSAL.COM.SA...
  • Page 35 ‫دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬...
  • Page 36 ‫ﺟﺪول اﻟﻤﺤﺘﻮﻳﺎت‬ ‫ﻧﻈﺮة ﻋﺎﻣﺔ‬ ‫ﺷﺎﺷﺔ ﺟﺎﻫﺰ‬ ‫وﻇﺎﺋﻒ اﻷزرار‬ ‫ﺗﺸﻐﻴﻞ وإﻃﻔﺎء اﻟﺠﻬﺎز‬ ‫دﻟﻴﻞ اﻟﺘﺎﺟﺮ‬ ‫ﺷﺮاء‬ ‫ﺷﺮاء ﻣﻊ ﻧﻘﺪ‬ ‫ﻋﻤﻠﻴﺔ ﻣﻌﻜﻮﺳﺔ‬ ‫ﺗﻔﻮ ﻳﺾ‬ ‫ﺗﻤﺪﻳﺪ اﻟﺘﻔﻮﻳﺾ‬ ‫إﻟﻐﺎء ﺟﺰﺋﻲ ﻟﻠﺘﻔﻮﻳﺾ‬ ‫إﺷﻌﺎر ﺑﺎﻟﺸﺮاء‬ ‫ﺳﻠﻔﺔ ﻧﻘﺪﻳﺔ‬ ‫ﺑﻴﺎﻧﺎت اﻟﻌﻤﻠﻴﺔ‬ ‫دﻟﻴﻞ اﻟﻤﺸﺮف‬ ‫اﻹﺳﺘﺮداد‬ ‫ﻣﻮازﻧﺔ‬ ‫أرﺻﺪة ﻟﺤﻈﻴﺔ‬ ‫ﻣﺠﻤﺎﻳﻊ ﺟﺎرﻳﺔ‬ ‫ﺗﻐﻴﻴﺮ...
  • Page 37 ‫ﺷﺎﺷﺔ ﺟﺎﻫﺰ‬ ‫ﻫﻲ اﻟﺸﺎﺷﺔ اﻟﺮﺋﻴﺴﻴﺔ ﻟﺠﻬﺎز ﻧﻘﺎط‬ ‫اﻟﺒﻴﻊ وﻳﻤﻜﻦ ﻣﻦ ﺧﻼﻟﻬﺎ اﻻﻧﺘﻘﺎل واﻟﺪﺧﻮل إﻟﻰ اﻟﻘﻮاﺋﻢ اﻷﺧﺮى‬ ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 38 ‫ﻧﻈﺮة ﻋﺎﻣﺔ ﻋﻠﻰ اﻟﺠﻬﺎز وﻇﺎﺋﻒ اﻷزرار‬ ‫ﻗﺎرئ أﺛﻴﺮ / اﻟﻼﺗﻼﻣﺴ ـ ـﻲ‬ ‫اﻟﻄﺎﺑﻌﺔ‬ ‫ﻗﺎرئ اﻟﺸﺮﻳﻂ اﻟﻤﻤﻐﻨﻂ‬ ‫اﻟﻜﺎﻣﻴﺮا / اﻟﻔﻼش‬ LED ‫ﻣﺆﺷﺮ‬ Buzzer ‫اﻟﺸﺎﺷﺔ‬ ‫ﺣﺠﺮة اﻟﺒﻄﺎرﻳﺔ واﻟﺸﺮﻳﺤﺔ‬ ‫أزرار اﻟﺘﻮﺟﻴﻪ‬ ‫زر اﻟﺘﺸﻐﻴﻞ‬ ‫زر ﺗﻐﺬﻳﺔ اﻟﻮرق‬ ‫ﻗﺎرئ اﻟﺸﺮﻳﺤﺔ اﻟﺬﻛﻴﺔ‬ ‫ﻣﻨﻔﺬ اﻟﺸﺤﻦ‬ ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 39 ‫ﻹﻳﻘﺎف ﺗﺸ ـ ـﻐﻴﻞ اﻟﺠﻬﺎز، اﺿﻐﻂ ﻋﻠﻰ زر اﻟﺘﺸ ـ ـﻐﻴﻞ و اﺧﺘﺮ‬ ‫ﻹﻋﺎدة اﻟﺘﺸ ـ ـﻐﻴﻞ‬ Power off ‫اﻟﺠﻬﺎز أو اﺧﺘﺮ‬ ‫ﻟﺘﺸ ـ ـﻐﻴﻞ ﺗﻄﺒﻴﻖ ﻣﺪى اﺿﻐﻂ ﻋﻠﻰ اﻳﻘﻮﻧﺔ اﻟﺒﺮﻧﺎﻣﺞ واﻧﺘﻈﺮ ﺣﺘﻰ ﺗﻈﻬﺮ ﻋﻠﻰ‬ " ‫اﻟﺸﺎﺷﺔ ﻋﺒﺎرة "ﺟﺎﻫﺰ‬ ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 40 ‫دﻟﻴﻞ اﻟﺘﺎﺟﺮ‬ 0.00 «Ready » ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 41 ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 42 « » ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 43 ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 44 « » ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 45 « » ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 46 ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 47 « » DDMMYYYY ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 48 ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 49 « » DDMMYYYY ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 50 ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 51 « » DDMMYYYY ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 52 ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 53 « » ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 54 ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 55 STAN ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 56 ‫دﻟﻴﻞ اﻟﻤﺸﺮف‬ « » DDMMYYYY ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 57 ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 58 « » ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 59 « » « » ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 60 « » « » ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 61 « » " « » ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 62 « » DDMMYYYY DDMMYYYY DDMMYYYY « » ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 63 STAN « » STAN « » ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 64 « » ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 65 « » ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 66 ‫ﻣﻌﻠﻮﻣﺎت ﻋﺎﻣﺔ‬ ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 67 ‫ﺗﻐﻴﻴﺮ ﻟﻔﺔ اﻟﻮرق‬ ‫ دﻟﻴﻞ ﺗﺸﻐﻴﻞ ﺟﻬﺎز ﻧﻘﻄﺔ اﻟﺒﻴﻊ‬AU1...
  • Page 68 CONTACT FOR QUESTIONS, PLEASE CONTACT ALHAMRANI UNIVERSAL COMPANY P.O. BOX 1229 JEDDAH 21431 KINGDOM OF SAUDI ARABIA TEL: +966 12 606 5555 FAX: +966 12 606 2036 AU-SALES@UNIVERSAL.COM.SA AU-INFO@UNIVERSAL.COM.SA...

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