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DAKtel X8 User Manual

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DAKTEL X8
USER GUIDE

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  • Page 1 DAKTEL X8 USER GUIDE...

  • Page 2: Table Of Contents

    DAKTEL X8 USER GUIDE | Page 2 Table Of Contents Introduction Compatibility Installation Login / Registration Password / account recovery Subscription Add Your Device 1. Scan the barcode or Enter the IMEI 2. Pairing Mode 3. Congratulations Complete the setup of your device Application Site Map 1.

  • Page 3: Introduction

    We wish you a pleasant use of our products and we will be happy to be of assistance to you. Compatibility DAKTEL X8 App is compatible with both iPhone and Android mobile devices. iPhone require iOS 14.6 or later. Daktel Asia-Pacific ltd | support@daktelgroup.com...

  • Page 4: Installation

    Go to App Store, Search “DAKTEL X8”. Install the application. For quick download, you can scan the QR code with your iPhone camera. Android Go to Google Play Store, Search “DAKTEL X8”. Install the application. Daktel Asia-Pacific ltd | support@daktelgroup.com...

  • Page 5: Login / Registration

    DAKTEL X8 USER GUIDE | Page 5 Login / Registration For your convenience DAKTEL X8 offers 3 Login and Registration methods for easier and faster access. New Account If you are a new user, you can choose to sign up with your Google account, Apple account or Email.

  • Page 6: Password / Account Recovery

    DAKTEL X8 USER GUIDE | Page 6 Password / account recovery If you signed up with Email address 1. Click "Forgot your password?" On the login page 2. Enter the email address you registered with 3. Enter the 8-digit code you received in the email 4.

  • Page 7: Subscription

    Subscription After registering you will be required to choose your preferred subscription plan DAKTEL X8 offers two plans. Monthly subscription and annual subscription. The subscription can be canceled or changed at any time - a subscription change will take effect when the first selected subscription period ends.

  • Page 8: Add Your Device

    If you chose to scan the barcode, you will be prompted to allow DAKTEL X8 access to your camera for scanning as shown in screen 2. after scanning the barcode you will be automatically redirected to the next step.

  • Page 9: Pairing Mode

    DAKTEL X8 USER GUIDE | Page 9 2. Pairing Mode Once we have verified that the barcode does belong to the X8 device, you will be asked to put the device in Pairing Mode. In order to do so, press both switch (power button) and sos (middle button) buttons for 3 seconds, then release.

  • Page 10: Congratulations

    DAKTEL X8 USER GUIDE | Page 10 3. Congratulations Congratulations on your new device, the device is successfully registered and associated with your app. you can now set a name for your device, such as "Mom's device" and upload a photo. You can skip this step but it will help you identify it later if you have more than one device.

  • Page 11: Complete The Setup Of Your Device

    DAKTEL X8 USER GUIDE | Page 11 Complete the setup of your device As you will probably notice, although we have completed the registration, the app still gives an indication of an important detail that may be missing. (marked on screen 1).
  • Page 12 DAKTEL X8 USER GUIDE | Page 12 After pulling the device profile up (screen 4), we will scroll the screen down to reach the last setting option in the list (screen 5), As you can see, "Emergency Contact" is “unset”.

  • Page 13: Application Site Map

    DAKTEL X8 USER GUIDE | Page 13 Application Site Map In this section we will explain how to navigate within the app and get to know some key features to allow efficient and easy use of the app. In most cases the app represents the...

  • Page 14: Search Devices

    DAKTEL X8 USER GUIDE | Page 14 Search Devices Here you can find the X8 devices you have added to the app and add more devices when needed. To view the list of devices, click on the "Search" button (marked on screen 1), Then the list will open at the bottom of the screen (screen 2).
  • Page 15 DAKTEL X8 USER GUIDE | Page 15 Device Profile The profile of the device is divided into three sections, the first part is the top header that shows an indication of the current activity of the device and access to quick and popular actions related to the device such as "Show on map"...
  • Page 16 DAKTEL X8 USER GUIDE | Page 16 Device Information The device information allows you to edit details such as its name as displayed in the application, the device image and the cell phone number of the device in case it has not been updated by us or replaced by you at another stage.
  • Page 17 DAKTEL X8 USER GUIDE | Page 17 Device Settings If this is your first X8 device, "Device Settings" refer to how you want the device to behave and operate under certain emergency conditions and day-to-day routines. In the next section we will explain each setting, this information is also indicated in the application itself.
  • Page 18 DAKTEL X8 USER GUIDE | Page 18 Low Battery This option is on by default - when it is on, you will receive an alert in the app when your device's battery is running low. Silent Mode Silent Mode is off by default. When this option is set to on, emergency alerts will be received without an outgoing call from the device.
  • Page 19 DAKTEL X8 USER GUIDE | Page 19 Periodic Check Periodic Check is turned off by default and its function is to report the availability of the device within the set time frame. When it is on its default is a weekly check (once every 7 days).
  • Page 20 DAKTEL X8 USER GUIDE | Page 20 Geofence When Geofence is set, you will be alerted when the device leaves the radius you have set for it. To enter the Geofence screen there are two options: • If Geofence mode is off and never set before, tapping the toggle will show the Geofence screen for initial setup (screen 2).
  • Page 21 DAKTEL X8 USER GUIDE | Page 21 In order to set up Geofence for the device, we must first set up its home site (its center), which simply means, we have to choose an address or location known in advance, that the radius is at its center.
  • Page 22 DAKTEL X8 USER GUIDE | Page 22 Once we have selected an address, our current location or the last location of your device, we will automatically return to the Geofence setting screen (screen 4), only this time we have a "reddish circle" in the center of the map. If we pay attention, the circle is just above the location we have chosen and its physical diameter is the radius of the Geofence.
  • Page 23 DAKTEL X8 USER GUIDE | Page 23 If you still want to make sure everything is in order, you can zoom in / out with a two- finger gesture on the map, as well as rotate it with a 3-finger gesture and move it to the sides with one finger.
  • Page 24 DAKTEL X8 USER GUIDE | Page 24 Language "Language" or "Device language" refers to the language in which the device speaks to you or announces such and such messages. English is the default language of the device, But the device supports any of the following languages: •...
  • Page 25 DAKTEL X8 USER GUIDE | Page 25 Emergency Contact An emergency contact is - the person to whom the device will dial, when the owner of the device will be in an emergency. A detailed explanation regarding this feature was written under the section "Complete the setup of your device"...

  • Page 26: Routes

    DAKTEL X8 USER GUIDE | Page 26 Routes "Routes" shows you the location history of your device and the way it went in the last 10 days it performed an activity. For the avoidance of doubt - the location of the device is...

  • Page 27: Activity Usage

    DAKTEL X8 USER GUIDE | Page 27 Activity Usage Summarizes and visually shows you on a graph the number of activities sent from all the devices in your account in the last 7 days. The summary refers to all notifications sent from the devices (both emergency and maintenance).

  • Page 28: Support

    If you report a problem with your app or device, please provide us with as much detail as possible, such as photos, videos, documents and other files that you think will be useful. Daktel's support team will be happy to assist you in order to get the most out of our products.

  • Page 29: Map

    DAKTEL X8 USER GUIDE | Page 29 2. Map The map is one of the core features of the app and will allow you to track your devices and navigate to their location both online (when the device is on and in motion) and offline (in situations where the device is turned off - based on its last known location).

  • Page 30: Tracking

    DAKTEL X8 USER GUIDE | Page 30 Tracking When you enter the map, your device will start sending its location automatically and no special action is required. The map will always show the last location of your device on the map (whether it is on or off), and will provide you with the last known device address - and additional information such as, whether it is active at the moment or when it was last on.

  • Page 31: Select Device

    DAKTEL X8 USER GUIDE | Page 31 Select Device If you have multiple devices in your account, choose which device you want to focus on easily. Click on the icon of the three dots (...) that appear on the top right corner of the screen (marked on screen 1).

  • Page 32: Focus/Unfocus Modes

    DAKTEL X8 USER GUIDE | Page 32 Focus/Unfocus modes When your device is in tracking mode, you may want to explore the general area in which it is located or "move" the map freely. Since the goal is not to miss a single step of the device - the map is set to move along with the device, which will prevent you from moving it freely.

  • Page 33: Navigation

    DAKTEL X8 USER GUIDE | Page 33 Navigation The app allows you to navigate to your device both offline or online (whether it is active or inactive). To activate the navigation, click on the button marked on screen 1 You can see on screen 2 that the status bar has changed to "Overview", the device...

  • Page 34: Activity

    3. In this window, apart from calling the device - we will get two more options that are "Manage device's notification" that will lead us directly to the device profile, and “Report an issue to Daktel" related to an alert received. tapping on a report will take us to support.

  • Page 35: Settings

    In the settings screen you can view and change your account settings, your subscription plan and log out of the account. You will also find here the terms of use and privacy policy of the app and other Daktel services, Notices as well as alternative ways to contact us.

  • Page 36: F&Q And Troubleshooting

    At times when your ISP can not provide a stable Internet connection or in situations of poor reception - Daktel uses an emergency backup system that will allow you to receive alerts despite the conditions so that you do not miss any alerts.
  • Page 37 DAKTEL X8 USER GUIDE | Page 37 I try to configure my device but get the response "The setting can not be set, the device appears to be turned off or not connected to the network" This means that your device is not connected to our services at this time.

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