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Wireless Noise Canceling Stereo Headset - Troubleshooting
WI-1000XM2
No sound
•
Check that both the headset and the connected device (i.e., smartphone) are turned on.
•
Check that the headset and the transmitting Bluetooth device are connected via Bluetooth
A2DP.
•
Turn up the volume if it is too low.
•
Check that the connected device is playing back.
•
If you are connecting a computer to the headset, make sure the audio output setting of the
computer is set for a Bluetooth device.
•
Pair the headset and the Bluetooth device again.
•
Check that the headphone cable is connected firmly.
Low sound level
•
Turn up the volume of the headset and the connected device.
•
Connect the Bluetooth device to the headset once again.
Low sound quality
•
Turn down the volume of the connected device if it is too loud.
•
Keep the headset away from a microwave oven, wireless LAN device, etc.
•
Bring the headset closer to the Bluetooth device. Remove any obstacles between the
headset and the Bluetooth device.
•
Keep the headset away from a TV.
•
Switch the Bluetooth connection to A2DP with the connected device when the headset
and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth
connection.
•
If you connect a device with a built-in radio or tuner to the headset, broadcasts may not
be received or the sensitivity may be reduced. Move the headset away from the connected
device and try again.
•
If the headset connects to the previously connected Bluetooth device, the headset may
only establish the HFP/HSP Bluetooth connection when it is turned on. Use the
connected device to connect via an A2DP Bluetooth connection.
•
When listening to music from a computer on the headset, the sound quality may be poor
(e.g., difficult to hear the singer's voice, etc.) for the first few seconds after a connection
is established.
This is due to the computer specifications (priority on stable connection at the start of
transmission and then switches to priority on sound quality several seconds later) and is
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Table of Contents
Summary of Contents for Media WI-1000XM2
- Page 1 Wireless Noise Canceling Stereo Headset - Troubleshooting WI-1000XM2 No sound • Check that both the headset and the connected device (i.e., smartphone) are turned on. • Check that the headset and the transmitting Bluetooth device are connected via Bluetooth A2DP.
- Page 2 not a headset malfunction. If the sound quality does not improve after a few seconds, press the (play) button on the headset once during playback. Or use the computer to establish an A2DP connection. For information on how to establish it on your computer, refer to the operating instructions supplied with the computer.
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Page 3: The Noise Canceling Effect Is Not Sufficient
Use this headset and the Bluetooth device as near to each other as possible. • If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. The noise canceling effect is not sufficient. •... -
Page 4: Replacing The Earbuds
The Ambient Sound Mode: ON The noise canceling function: OFF/The Ambient Sound Mode: OFF The noise canceling function: ON About the instruction manual video Watch the video to find out how to use the noise canceling function. https://rd1.sony.net/help/mdr/mov0007/h_zz/ Hint • If you use the noise canceling function with a Bluetooth connection, the noise canceling function is on even if you connect the supplied headphone cable. - Page 5 For the noise canceling function to be fully effective, select the earbuds that fit your ears the best. M-sized long hybrid silicone rubber earbuds come attached to the left and right units of the headset. Change to the earbud that allows you to hear the least ambient sounds for both the left and right units.
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Page 6: Charging The Headset
Do not pinch the end of the earbud when removing it. 2. Attach the earbuds. Firmly insert the earbuds all the way. Do not attach the earbuds in a loose or skewed manner. Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. - Page 7 The indicator (red) of the headset lights up. Charging is completed in about 3.5 hours (*) and the indicator (red) turns off automatically. Time required for charging the empty battery to its full capacity. The charging time may differ depending on the conditions of use. After charging is complete, disconnect the USB Type-C cable and close the USB Type-C port cover securely to prevent water or dust from entering the headset.
- Page 8 Hint • The headset can be also charged by connecting the headset to a running computer using the supplied USB Type-C cable. • If charging starts while the headset is turned on, the headset will turn off automatically. Note • Charging may not be successful with cables other than the supplied USB Type-C cable.
- Page 9 Long hybrid silicone rubber earbuds The size of the earbuds can be determined based on the number of dotted lines inside the bottom of the earbuds. SS size: 1 line S size: 2 lines M size: 3 lines L size: 4 lines Triple-comfort earbuds The size of the earbuds can be determined based on the color of the inside of the earbuds.
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Page 10: Pairing Cannot Be Done
Firmly insert the earbuds all the way. Do not attach the earbuds in a loose or skewed manner. Pairing cannot be done. • Bring the headset and the Bluetooth device within 1 m (3 feet) from each other. • The headset automatically enters pairing mode when pairing for the first time after purchasing, initializing, or repairing the headset. - Page 11 Check that the indicator (blue) repeatedly flashes twice in a row. You will hear the voice guidance say, “Bluetooth pairing”. 2. Unlock the screen of the Android smartphone if it is locked. 3. Find the headset on the Android smartphone. 1.
- Page 12 “Connecting to a paired Android If they are not connected, see smartphone”. If [WI-1000XM2] does not appear on the Android smartphone screen, try again from the beginning of step 3. A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”.
- Page 13 When the headset is initialized. All of the pairing information is deleted. In this case, delete the pairing information for the headset from the device and then pair them again. • The headset can be paired with multiple devices, but can only play music from 1 paired device at a time.
- Page 14 If this headset is used within 10 m (30 feet) of a wireless LAN device, turn off the wireless LAN device. Use this headset and the Bluetooth device as near to each other as possible. • If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone.
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