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c.
The customer will provide, at the customer's sole expense, permanent HP Command Center software
connectivity to the HP secure cloud via permanent Internet connection through an HP-approved
communications channel and ensure such connectivity at all times as further specified in the Site
preparation guide. The customer is responsible for restoring connectivity in a timely manner in the event
of interruptions.
d.
THE CUSTOMER AGREES THAT FAILURE TO MAINTAIN THE PRODUCT'S CONNECTION TO THE HP CLOUD AS
SPECIFIED IN THE SITE PREPARATION GUIDE WILL RESULT IN LIMITED OR NO PRODUCT FUNCTIONALITY
AND LIMITED SERVICE LEVEL.
e.
HP products may collect the customer machine data. The customer grants HP and/or an HP authorized
agent permission to access remotely, via the HP Command Center software, the customer machine data
from HP products.
f.
The customer machine data will be used by HP and/or an HP authorized agent for the purpose of
providing remote support, enabling enhanced diagnostics, preventive maintenance, software updating,
calculating supplies and consumables usage and statistics, and evaluating improvements to HP's
products and offerings in the future. In addition, the customer machine data will help HP to determine
how HP products are being used, which product features are used the most, and to calculate various
aggregate HP product usage statistics.
g.
HP and/or HP authorized agents respect your privacy, are committed to protecting your machine data,
and will take reasonable precautions to prevent unauthorized access or disclosure and ensure the
appropriate use of your machine data. In the event that some data may be categorized as individual
level data, HP and/or an HP authorized agents will maintain the privacy of any such data, as well as all
data collected, in accordance with the HP Privacy Statement (http://www.hp.com/go/privacy) and the
Personal Data Rights Notice (http://welcome.hp.com/country/privacy/privacynotice) where applicable.
h.
"Customer machine data" means data from the customer's HP product that may include but is not
limited to the following: HP product usage data; HP product production data; HP product system events;
HP product maintenance and calibration history; HP product model number; HP product serial number;
HP product firmware version; HP product IP address; consumable status and history; sensor activity;
quantity and type of printheads used; build ID; build duration; and/or print mode. Customer machine
data does not include: design files, parts files, job names, job contents, part geometries, thermal maps,
user names, or part names.
7.
Indemnity to HP for 3D parts printed by the printer
a.
The customer assumes all risk relating to or arising from the 3D Printed Parts. HP shall have no
responsibility for any loss or damage caused by the 3D Printed Parts.
b.
The customer shall defend, indemnify, and hold harmless HP from all third-party claims, losses,
liabilities, costs, damages, judgments, awards, expenses (including but not limited to attorney's fees,
expert witness fees, and bonds) arising out of the customer's or its customers and/or partners or end
user's use, operation, distribution, sale, marketing, or possession of the 3D Printed Parts. HP shall
provide prompt notification of the claim and cooperation with the defense.
c.
Notwithstanding anything to the contrary contained herein or otherwise communicated to the customer,
the customer is solely responsible for the evaluation of and determination of the suitability and
compliance with applicable regulations of the products and/or 3D Printed Parts for any use, especially
for uses (including but not limited to medical, dental, food contact, automotive, aerospace, heavy
industry, and consumer products) that are regulated by US, EU, and other applicable governments. "3D
Printed Parts" means any output or parts created, developed, and/or produced by the customer or its
customers, partners, and/or other end-users from use of the products.
Other terms and conditions
15
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