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Maserati MC 20 2022 Roadside Assistance Manual
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Maserati MC 20 2022 Roadside Assistance Manual

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MC20 –
General
Guidelines
for
Assistance
2022
1

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Summary of Contents for Maserati MC 20 2022

  • Page 1 MC20 – General Guidelines Assistance 2022...
  • Page 2 Info/Guidelines for Handling Maserati MC 20 Towing is Preferred for All Cases Except Out of Fuel ! > See Page 6 for Location of Fuel Funnel...
  • Page 3 MC20 Towing The car can be towed on the flatbed truck. All four wheels must be lifted on the flatbed • truck The tow truck inclination has to be less than 8° and the tow truck has to be at least 2 •...
  • Page 4 Maserati recommendations for towing In case the car can be driven for some Intervention of 1 operator with a flatbed metres (e.g. a warning light on, water tow truck of at least 2 metres width and leakage, defective tyre ect.) and there is inclination less than 8°...
  • Page 5 MC20 Towing A: 8° B: 8° The front approach angle of the vehicle shown in the picture has to • be taken into consideration when loading the vehicle on the assistance truck: Lifter Optional: Optional not present in all models. If the vehicle’s front lifter is active, the front axle can be raised to increase the front attachment corner.

  • Page 6: Emergency Kit

    Emergency Kit Assist the customer with first aid in case of breakdown The kit comes in a case on the right side of the front luggage compartment. The kit includes the following elements: • emergency triangle; • reflective emergency vest; •...
  • Page 7 Maserati recommendations Tow the car to Battery failure the dealership Battery issues Battery discharged Replace the Spare wheel available tire/wheel Flat tire assembly Tow the car to the Spare wheel not dealership available Tow the vehicle to the Breakdown dealership...
  • Page 8 Information for Assistance Centers’ Agents...
  • Page 9 Keys Emergency Key: On the Key Fob there are 4 buttons: To remove the emergency key Doors Unlock • from the key fob: Doors Lock • Rear Hood Open • • hold the mechanical latch on the Lights On • back of the key fob sideways;...
  • Page 10 Red Warning Lights On Quick Reference of Actions To Perform Engine Oil Towing Pressure Engine Oil Towing Temperature Active Towing Steering Torque Full details of warning lights:...
  • Page 11 Red Warning Lights On Quick Reference of Actions To Perform Engine oil Towing overfilling Electric Power Towing Steering Towing if doors cannot close Door Ajar Full details of warning lights:...
  • Page 12 Red Warning Lights On Quick Reference of Actions To Perform Check if the rear/front hood remains locked. If ok drive Rear/Front hood not properly closed safely to the service center. Towing if the problem persists Electronic throttle control Towing Brake discs Towing overheating Transmission...

  • Page 13: On Board Diagnostics (Obd)

    On Board Diagnostics (OBD) MC20 is equipped with a sophisticated on-board diagnostic system monitoring: Engine • Emission • In case these systems require service the system turns on the Mulfunction indicator light (MIL): No need for towing but recommend the driver to go to the nearest Service center as soon as possible –...
  • Page 14 MC 20 Technical Information and Commands Overview...
  • Page 15 MC20 Dimensions and Weights...
  • Page 16 Steering wheel position lever Front hood release lever Electric Parking Brake lever navigate the instrument cluster Engine and boot Maserati Intelligent compartment release button Assistant™ screen Rear fog lights switch Passenger side glove box Engine START/STOP button handle...
  • Page 17 Main Instruments And Control Overview On Central Tunnel On Dome Console On Doors Drive mode selector Driver reading light control button Hazard lights switch Suspension mode switch MAX defrosting/demisting button Transmission push-button selectors Button to enable/disable front sensors of Driver power window switch Door unlatch button the Park Assist system Power doors lock/unlock button...
  • Page 18 Info on Tire repair or replacement Tire repair: The tire repair kit is located in the front luggage compartment • and available opening the front hood. Small punctures up to 6 mm (1⁄4") in the tire tread can be • sealed using the tire repair kit, fitted in the front luggage compartment.
  • Page 19 Tire repair with repair kit In the kit there are: • The instructions (It is recommended to always refer to them as the source of official information) • 12V compressor • Sealant canister...
  • Page 20 Tire repair with repair kit When sealing the hole in the tyre/inflation, the kit must be fitted as shown in the illustration: Insert the canister with the sealant into the seat on the compressor Connect the hose on the canister to the wheel valve Electrically connect the compressor to the 12V socket in the front luggage...
  • Page 21 Tire repair with repair kit After 10 minutes, switch off the compressor and check that the pressure remains at or above 1.8 bar. If this condition is verified, remove the kit from the wheel. The cartridge is extracted by pressing the release button and lifting it.
  • Page 22 Maserati recommends to stop every 8 km to monitor the tyre pressure. If the pressure has dropped, the tyre needs to be re-inflated.
  • Page 23 Tire repair with repair kit If the minimum pressure of 1.8 bar is not maintained: Disconnect the wheel repair kit Move the vehicle forward about 10 metres to allow the sealant to flow along the entire tyre. Connect the 12V compressor to the wheel as shown in the figure (without the cartridge and via the black tube) Start the compressor to inflate the wheel to...
  • Page 24 • set of jumper cables and a battery of another vehicle or by using a portable battery booster. Maserati provides on request jumper cables created for its models and content in a practical case. Depending on the version of the car, the remote poles can be positioned •...
  • Page 25 Access to rear remote battery poles Open the engine compartment and remove the two side covers as indicated by the arrows. The positive battery terminal is indicated by the circle. If the battery is completely discharged, the rear compartment is not accessible as it can only be opened electrically.
  • Page 26 Access to rear remote poles Connect the charger/starter as indicated. Tips: Any unpainted metal point in the • engine area can be considered a good place to connect the negative (black) cable. It is suggested that the starter is • connected to the rear remote poles in order to reduce the length of the electrical wiring from the point of...
  • Page 27 Access to front remote poles Depending on the version, the remote poles may be on the front luggage compartment Please, check the vehicle to understand where the remote poles are positioned...
  • Page 28 Slides to be Removed (Wes)
  • Page 29 MC20 Gearbox Unlock If there is the urgent necessity to unlock the gearbox, the procedure is the following: Unlocking requires the removal of a cap and the use of a 5mm Allen • key + an extension of about 120mm: the hexagonal screw that holds the release lever must be tightened à...
  • Page 30 Assistance On The Road Customer should safely Amber warning drive to the nearest indicators on* Maserati Service Center Vehicle cannot be driven safely (e.g. windshield wipers broken, windshield Towing damaged, car windows broken ect.) *Full details of warning lights:...
  • Page 31 Red Warning Lights On Quick Reference of Actions To Perform Customer should safely drive to the nearest Air bag Maserati Service Center Towing Brakes Charging Towing system Stop the vehicle in idling for few minutes. If the temperature return Engine...

  • Page 32: Freeing The Stuck Vehicle

    Freeing the Stuck Vehicle If the vehicle is stuck in mud, sand, or snow, it can probably be moved backward and forward by a simple rocking motion. Suggest the driver to shift between D (Drive) and R (Reverse) modes and lightly press on accelerator. If unable to release the vehicle, suggest entering the low-grip drive mode, by...
  • Page 33 Lack of fuel* petrol station *For BEV model (when available), the customer must check if the battery is rechargeable, otherwise tow the car to the nearest Maserati service centre. If the battery is not rechargeable, this is indicated in the dashboard.
  • Page 34 MC20 – How it looks Butterfly doors ensuring the best in class ergonomics ingress/egress The taillights are equipped with high- visibility leds...
  • Page 35 Assist Call menu of the Apps in the display: he has subscribed to Maserati Connected Services For Assist Call function the GPS must be active and the ignition device in ON position...
  • Page 36 Instruments Cluster Overview A à Warning lights and indicators C à MAIN INFO area with digital speedometer and current gear B à MENU area with vehicle info D à VIEW area with performance contents (trip, navigation instructions, contents and pop-up messages etc.)
  • Page 37 Access to Luggage and Engine Compartments On the car there are two luggage compartments: one of 50 liters located in the front of the car under the hood and another of 100 liters in the back of the car inside the engine compartment. Opening the Front Hood Opening the Rear Hood The front hood can be unlocked from...