ALLO NANO 2 User Manual
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ALLO NANO 2 User Manual

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Summary of Contents for ALLO NANO 2

  • Page 1 Version 2.0...
  • Page 2 User Manual NANO 2 Version 2.5...

  • Page 3: Table Of Contents

    Table of Contents 1. Introduction ......................1 1.1. Typical setup of NanoPBX ..................2 2. Getting Started With the NanoPBX ..............3 2.1. Installation ........................3 2.2. Accessing the GUI (Graphical User Interface) ............3 3. Setting up Features ....................5 3.1.
  • Page 4 3.16. Call Features ......................28 3.17. Voicemail Groups ....................29 3.17.1. Configuring a Voicemail Group ..................29 3.17.2. Voicemail Group Details ....................30 3.18. Voice Menu Prompts ....................30 3.18.1. Recording Voice Files ....................30 3.18.2. Uploading Voice Files ....................31 3.19.
  • Page 5 5.3. Conferencing ......................53 5.4. Call Forwarding ......................53 5.5. Call Parking ....................... 53 5.6. Call Hold and Retrieve ....................53 5.7. BLF (Busy Lamp Field) Support ................54 5.8. Hard Reset ........................ 54 5.9. USB Drive ........................54 5.10. NPA Dialing ......................54 6.

  • Page 6: Introduction

    NANO 2 - Introduction 1. Introduction The NanoPBX is a compact system that puts the rich features of a high-end PBX into the reach of small businesses. Its built-in voicemail, multi-level auto attendants, remote extensions and sophisticated call handling features help businesses reduce communications costs, while allowing employees to stay connected worldwide.

  • Page 7: Typical Setup Of Nanopbx

    NANO 2 - Introduction 1.1. Typical setup of NanoPBX User Manual v2.0...

  • Page 8: Getting Started With The Nanopbx

    NANO 2 - Getting Started 2. Getting Started With the NanoPBX 2.1. Installation 1. Plug one end of the RJ45 Ethernet cable into your Router 2. Plug the other end of the RJ45 Ethernet cable into the WAN port of the NanoPBX 3.
  • Page 9 Recommended to use Mozilla Firefox / Google chrome / Safari. admin/admin you have to change these as soon as possible to avoid getting hacked. Allo.com cannot be held responsible for unauthorized access to the nano2 PBX. Please make sure you secure your PBX by placing it behind a firewall and changing user names and passwords with frequency.

  • Page 10: Setting Up Features

    NANO 2 - Setting up Features 3. Setting up Features 3.1. System status Navigation to System status, Status of NanoPBX including Memory Status, VoIP Status, Networking Status and Client Status (to see which clients are connected to the system). After you login, you are brought to a System Status screen, which offers information about the NanoPBX, and help files to assist you in learning about all the different features of the system.

  • Page 11: Configure Hardware

    NANO 2 - Setting up Features 3.2. Configure hardware Analog Hardware Setup & Configuration Port Configuration: Port Configuration allows you to manually configure Ports 5 and 6 either as FXS ports or FXO ports, which are configurable ports on the NanoPBX. That means you can configure these ports to be either as FXS ports (to connect Analog Phones) or FXO ports (to connect PSTN line).

  • Page 12: Voip Trunks

    NANO 2 - Setting up Features Advanced options: These options are used to configure the various options which are user friendly such Busy Detection, Busy count, Busy pattern, Ring Timeout, Answering/Hanging based on polarity switch etc. User while creating the trunks can create without setting the advanced options as these options by default are set.

  • Page 13: Editing / Deleting An Existing Voip Account

    NANO 2 - Setting up Features 10. Insecure: select the very option (recommended) which means includes all options. 3.3.4. Editing / Deleting an Existing VoIP Account: On the right side of the page, you can see the list of VoIP trunk you have setup. To edit, or delete any of them, simply click the appropriate icon provided to the right of each trunk.
  • Page 14 NANO 2 - Setting up Features There are two ways to make outgoing calls for the registered extension users: • VoIP / SIP trunk via ITSP gateway • LINE / PSTN trunk via FXO port Outgoing Calling Rules Details Outgoing calls go through Trunk sequences. If it fails, it will go through the next selected sequence, and so on.

  • Page 15: Dial Plans

    NANO 2 - Setting up Features This type of rule will allow the user to choose suitable provider based on actual number. For e.g. adding “_44X.” in Dial Pattern and selecting VoIP Provider 2 in trunk sequence, PBX will allow number dialed from 44+ followed by (any digit from 0 to 9) like 449872837532 will route through VoIP Provider 2.

  • Page 16: Users (User Extensions)

    NANO 2 - Setting up Features A Dialplan is a collection of outgoing rules. Dialplan are assigned to users to specify the dialing permissions they have For Example: you might one Dialplan for local calling that permits the users of that DialPlan to dial local numbers, via the “local”...

  • Page 17: Create New User

    NANO 2 - Setting up Features examples are IP Phone, Soft Phone application. The NanoPBX can support up to 100 IP Extensions registration. Analog Extensions: An Analog Extension is used with a regular telephone system which can be connected to an available FXS port on the back of the NanoPBX.
  • Page 18 NANO 2 - Setting up Features a) For analog user Extension: select the ports from the drop down box. It disables the VOIP settings fields as they are reserved only for VOIP extensions b) For IP user Extension : mark in check box next to SIP...

  • Page 19: Modify/Delete Selected Users

    NANO 2 - Setting up Features 3.6.2. Modify/Delete selected users Navigation: Users: This is where you can edit / delete existing Analog/IP Extensions individually. On the right side of the page, you can see the list of extensions you have setup. To edit, or delete any of them, simply click the appropriate icon provided to the right of each account/Extension.

  • Page 20: Music On Hold (Moh)

    NANO 2 - Setting up Features You can delete many existing extensions by clicking on the Delete Selected Users button after marking in the check boxes of extensions from the list of extensions displayed. Click ok the popup window to delete the selected users.

  • Page 21: Call Queues

    NANO 2 - Setting up Features Sound files listed. click on Apply Changes tab to save the changes made. You can even delete the MOH classes and create them. Important Note: 1. The MOH files has to be in GSM or WAV format and Maximum file size is 4 MB 2.

  • Page 22: Configuring A Queue

    NANO 2 - Setting up Features 3.8.1. Configuring a Queue Navigation: Call Queues: This is where you setup your Queues. To create a Queue, simply fill in all the required details including Extension, Queue Name, Strategy, Queue Length, and select the other options. When done, click the Update button.

  • Page 23: Agent Login Settings

    An IVR can be ‘chained’ with other IVR’s creating a multi-level IVR system. Example 1: “Welcome to ALLO PVT LTD! If you know your party’s extension, please dial it now. Press 1 for Customer Service Press 2 for Billing Press 3 for Shipping”...

  • Page 24: Time Intervals

    NANO 2 - Setting up Features Navigation: Voice Menus: This is where you setup your IVR Note: Before you start to Create Voice Menu you need to have sound files in Voice Menu Prompt (Navigation: Voice Menu Prompts). As per your convenience he/she can record, upload or buy to use it in Voice menu as an announcement.

  • Page 25: Incoming Calling Rules

    NANO 2 - Setting up Features You can also select time duration in a day or the whole day. After all the changes are done click on the update button to create the time intervals and click on the apply changes button to confirm the time intervals configured.
  • Page 26 NANO 2 - Setting up Features Destination: The destination where the calls must be placed when the incoming calls are made. Incoming for PSTN User Manual v2.0...

  • Page 27: Voicemail

    NANO 2 - Setting up Features Incoming for VoIP 3.12. Voicemail Navigation: Voicemail: This is where you can manage the configurations of the voicemail. 3.12.1. General settings (Accessing, Retrieving & Managing Voice Mail) The NanoPBX allows users to manage voicemail through voice messages in their phones.
  • Page 28 NANO 2 - Setting up Features 5 Repeat current message 6 Play next message 7 Delete current message 8 Forward message to another mailbox 1 Use Voicemail number 2 Use Voicemail Directory 9 Save message in a folder 0 Save in new Messages...
  • Page 29 NANO 2 - Setting up Features 4 Record your Temporary Greetings 1 Record your temporary message 2 Erase your temporary message (going back to the standard message) 5 Change your password * Return to the main menu * Help; during message playback: Rewind # Exit;...

  • Page 30: Email Settings For Voicemail

    NANO 2 - Setting up Features Email Settings for Voicemail This section will summarize how to configure and notify the user if he/she has received a new voicemail to their email address. The caller after leaving the voicemail, mail will be sent to the user mail address as mentioned while configuring the user extensions.

  • Page 31: Follow Me

    NANO 2 - Setting up Features Important Note: 1.NanoPBX will initiate the conference call only with G711u-Law codec with 20ms latency. Please make sure you have enabled the same codec in all the conference IP phones. 2. Audio Conference Bridge supports Max 8 users irrespective of the Number of Conference bridge.

  • Page 32: Directory

    NANO 2 - Setting up Features Navigation: Follow me > Follow Me Options is where you can configure the Follow Me settings for extensions. This is where the options like playing back the status message, Record the callers name for announcements and playback the unreachable status message.

  • Page 33: Call Features

    NANO 2 - Setting up Features Directory Extension: extension to dial for accessing the Name Directory. Read the Extension number: Read the extension number to the caller before presenting dialing options. Use first name instead of last name: Allow the caller to enter the first name of a user in the directory instead of using the last name.

  • Page 34: Voicemail Groups

    NANO 2 - Setting up Features Call Record: This is to assign the code for performing Call Record. If the NanoPBX user extension wants to the particular active call, then he needs to press Call record feature code and that call conversation get recorded.

  • Page 35: Voicemail Group Details

    NANO 2 - Setting up Features 3.17.2. Voicemail Group Details Voicemail’s Group Extension: The number to be allocated for the Voicemail Group Label: Name of the Voicemail Group User Mailboxes: The list of available extensions that could be part of this Voicemail Group.

  • Page 36: Uploading Voice Files

    NANO 2 - Setting up Features Important Note: The extension which is used for recording should have G.711 u-law codec. To play the uploaded voice file from NanoPBX Quick Time player is required. Voice file name should be unique should not coincide with IVR / Queue / trunk name.

  • Page 37: Backup

    NANO 2 - Setting up Features You will have a summary of your general information, such as Firmware General Version,.Uptime, Asterisk Build, Server Date & TimeZone, Hostname. Network Status you will have a summary of your Network information, such as...

  • Page 38: General Preferences

    NANO 2 - Setting up Features 3.21. Option 3.21.1. General Preferences Navigation: Options > General Preferences: This is where you can configure the General Settings of the NanoPBX The Details of this page are given as : 1. Global Out Bound CID: this is used for all outgoing calls when no other CallerID is defined that has a higher priority.

  • Page 39: Language

    NANO 2 - Setting up Features • [2-9]xxxT - Where calls beginning with any digit from 2-9, followed by three more digits are dialed after Digit Timeout is reached. • [2-9]11|0T|+011xxx.T|0[2-9]xxxxxxxxx|+1[2-9]xxxxxxxx|[2-9]xxxxxxxxx|[2- 9]xxxT where each entry is separated by the | character. For more information, please refer to RFC 3435.

  • Page 40: General Settings

    NANO 2 - Setting up Features 3.21.3. General Settings Navigation: Options > General settings: This is where you can configure the General Settings of the NanoPBX 3.21.4. General Settings Details Change Admin Password: This field allows you to change the Admin password. This field is case sensitive and the maximum password length is 25 characters.

  • Page 41: Reboot

    NANO 2 - Setting up Features 3.21.5. Reboot Navigation: Options > Reboot: This is where you can configure the General Settings of the NanoPBX The administrator of the NanoPBX can remotely reboot the NanoPBX by pressing the “Reboot” button at the bottom of the System management. Once done, following screen will be displayed to confirm reboot.

  • Page 42: Network Settings

    NANO 2 - Setting up Features 3.22. Network Settings Navigation: Network Settings: This is where you setup your Networking Configuration 3.22.1. WAN Configuration WAN Configuration is the Internet settings of your NanoPBX. DHCP: Select “ Yes” if DHCP server is available in the local network where Nano2PBX is installed and DHCP Server offers IP address to NanoPBX.

  • Page 43: Lan Configuration

    NANO 2 - Setting up Features 3.22.2. LAN Configuration Use this setting in the event that you want to use the NanoPBX as your network router and act as a DHCP server. IP Address: It is a Base IP Address of a LAN Port, which functions as a gateway for its LAN.

  • Page 44: Firmware Upgrade

    NANO 2 - Setting up Features 3.23. Firmware Upgrade The Firmware Upgrade page allows you to update the NanoPBX with the latest release available, which can contain key updates, added functionalities and bug fixes. When a new firmware release is available, download it and save to your local PC. Then, browse for the file, and click the Upload button.

  • Page 45: Active Channels

    NANO 2 - Setting up Features By clicking on the Previous and Next button you can see the list pages in next and the previous pages. You can even download the CDR in CSV format by clicking “ Download” button, which makes the Download file to display top of the GUI page.

  • Page 46: Bulk Add

    NANO 2 - Setting up Features 3.24.3. Bulk Add Navigation: Bulk Add > Create range of new users: This is where you can create many user extensions all at a time. This is the page where we can create many bulk user extensions at a time. The details of the page is as follows: Create: select the number of users to be created.

  • Page 47: Call Record

    NANO 2 - Setting up Features 3.24.4. Call Record Navigation: Call Record: This is where you can Download/ Play/ Delete the call record files. Call Record Setting: You can select either GSM or Wav format in the call record settings...

  • Page 48: File Editor

    NANO 2 - Setting up Features 3.24.5. File Editor Navigation: File Editor: This is where you can edit the configuration files or verify whether the configuration files are updated. In the File Editor filed mention the configuration file you want to view. It displays the contents of the file.

  • Page 49: Sip Settings

    NANO 2 - Setting up Features 3.24.7. SIP Settings 3.24.7.1. General Navigation: SIP settings > General: This is where you can configure the General sip settings. The Details are given as • Context: Default context for incoming calls • Realm for digest authentication: Realm for digest authentication.defaults to 'asterisk'.
  • Page 50 NANO 2 - Setting up Features 3.24.7.2. TOS Navigation: SIP Settings > TOS: This is where you can configure the TOS sip settings. The Details to be filled are given as: • TOS for Signalling packets: Sets Type of Service for SIP packets •...
  • Page 51 NANO 2 - Setting up Features • RTP HoldTimeOut: Terminate call if 300 seconds of no RTP activity when we are on hold (must be > rtptimeout) • Trust Remote Party ID: If Remote-Party-ID should be trusted • Send Remote Party ID:If Remote-Party-ID should be sent •...
  • Page 52 NANO 2 - Setting up Features 3.24.7.3. NAT Navigation: SIP settings > NAT: This is where you can configure the NAT sip settings. Enter the NAT Traversal IP address i.e. Public IP Address, to communicate with Public Network when NanoPBX is behind the NAT. This IP address will substitute in all outgoing SIP messages instead of Local IP address.
  • Page 53 NANO 2 - Setting up Features 3.24.7.4. Misc Navigation: SIP settings > Misc: This is where you can configure the Miscellaneous sip settings. The details to be filled are given as: • FAX Pass-through : • T.38 fax (UDPTL) Pass-through: Enables T.38 fax (UDPTL) passthrough on SIP to SIP calls •...

  • Page 54: Diagnostic

    NANO 2 - Setting up Features 3.24.7.5. Codecs Navigation: SIP settings > Codecs: This is where you can select the codecs. Important Note: VIDEO pass-through supported in H264 and H263, only DTMF will work 3.24.8. Diagnostic Navigation: Diagnostic: This is where you can ping and trace route of the nanopbx.

  • Page 55: Did Routing

    NANO 2 - Setting up Features 3.24.9. DID Routing. Navigation: DID Routing: Direct Inward Dial. A specially configured phone line from the telephone company that allows for dialing inside a company directly without having to go through an attendant. A DID line cannot be used for outdial operation since there is no dial tone offered.

  • Page 56: Apply Changes

    NANO 2 - Apply Changes 4. Apply Changes Navigation: APPLY CHANGES This is the button which you must press after adding / editing / deleting such things as Extensions, Voice Files, IVR’s and modifying settings such as General Settings, VoIP Accounts, Network Settings, DID Routing, Firmware Upgrades, and other System Settings.

  • Page 57: Managing & Handling Nano2 Features

    NANO 2 - Managing & Handling 5. Managing & Handling Nano2 Features 5.1. Attended Transfer This type call transfer occurs, when before making the transfer- a user first call to the third party to inform that a transferred call is coming their way.

  • Page 58: Conferencing

    NANO 2 - Managing & Handling 5.3. Conferencing This is type of conference will allow eight parties in the bridge. It’s a conference bridge where all the callers will enter into the room. Important Note: NanoPBX will initiate the conference call only with G711u-Law codec with 20ms latency. Please make sure you have enabled the same codec in all the conference IP phones.

  • Page 59: Blf (Busy Lamp Field) Support

    NANO 2 - Managing & Handling 5.7. BLF (Busy Lamp Field) Support NanoPBX supports BLF, which sends information about other extensions to a phone connected to the same PBX to inform the status. By default BLF Support is enabled. This feature is used by a receptionist or secretary for routing incoming calls.

  • Page 60: Phones Configuration Required For Nanopbx Interoperability

    NANO 2 - Phones configuration required for NanoPBX Interoperability 6. Phones configuration required for NanoPBX Interoperability 6.1. X-Lite Configurations 1. Right Click on X-Lite → SIP Account Settings → Select Property of SIP Account a. => Presence → Refresh Interval → 60 sec b.

  • Page 61: Glossary Of Terms

    NANO 2 - Glossary of Terms 7. Glossary of Terms Analog Telephone Adapter: Used to connect a standard telephone to a high-speed modem to facilitate VoIP and/or fax calls over the Internet. DHCP Short for Dynamic Host Configuration Protocol, a protocol for assigning dynamic IP addresses to devices on a network.
  • Page 62 NANO 2 - Glossary of Terms can also take information from the caller, convert it to data and input that data to the database. Local Area Network: A LAN is a group of computers and associated devices that share a common communications line or wireless link and typically share the resources of a single processor or server within a small geographic area (for example, within an office building).

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