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Chromecast built-in TV FAQ
Problem
Solution
My TV will not
Make sure your router's firewall is
connect to the
configured to accept new devices.
network.
See your router's documentation for
more information. If you are renting a
router, you may need to contact your
ISP. If you are on a private network,
such as a university network, you may
need to contact your network
administrator.
You may have entered incorrect
information during setup. Reset your
TV, then set up your TV again. See
Restoring settings to the defaults on
page 81.
How do I
By design, anyone who has access to
prevent others
your Wifi network can cast to your TV.
from casting to
This makes devices with Google
my TV?
Chromecast built-in great for sharing
videos between friends! If you want to
prevent people from casting to your
TV, make sure that your Wifi network
is password protected and only give
out the password to people you trust.
I see the error
Make sure that your TV and mobile
"No Cast
device are set up correctly and
Devices
connected to Wifi. You should see
Found."
Chromecast on your TV, with its
assigned name and the current time,
and a photo slideshow playing.
Try casting from the Google
Home app to see if the device is
correctly connected or requires setup.
If you're using an iOS device, turn on
Bluetooth when setting up your TV.
Try rebooting your Wifi router by
unplugging the power cord and turning
off your TV. Plug your router back in
and turn on your TV.
Try uninstalling and reinstalling
the Google Home app.
Certain operating system settings and
installed applications can conflict with
the use of Chromecast built-in. If other
devices (such as phones or tablets) are
also unable to cast successfully, the
problem is likely an issue with your
router or network.
Try rebooting your Wifi router by
unplugging the power cord, then
plugging it back in.
Make sure that Chromecast built-in,
your TV, and your mobile device are
connected to the same network. After
Chromecast built-in starts, the network
name displayed on your TV should be
the same network name selected in
your mobile device's available Wifi list.
Make sure that firewall and antivirus
software on your router are up-to-date
and are not blocking connections to
Google Chromecast. If you are renting
a router,contact your Internet service
provider about firewall settings. If you
purchased the router, check your
network firewall settings.
Problem
Content is cut
off when
casting.
Audio and
video are out
of sync.
I don't see the
Cast button in
the
youtube.com
player.
The YouTube
video quality
keeps
changing
throughout the
video.
Netflix.com
does not cast.
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TROUBLE SHOOTING
Solution
Try changing the picture size on your
mobile device to a lower resolution.
The full screen mode is optimized for
screens with 16:9 aspect ratio. To
change this, go to the Cast settings
page.
Restart your TV and mobile device,
then try again.
Try decreasing the distance between
your TV, router, and mobile device.
Make sure your TV is connected to
your Wifi network and make sure that
Chromecast built-in is set up on your
mobile device and the device is
connected to the same network.
Disconnect from a Virtual Private
Network (VPN) or proxy server, if
applicable. Chromecast built-in
cannot communicate with your TV
over these networks.
Because YouTube uses adaptive
bitrate streaming, videos may appear
at lower quality at first but quickly
switch to the highest possible quality
after a few seconds.
Note: Not all videos on
YouTube are available in HD.
Videos recorded in SD play in the
same quality it was recorded. If the
video does not buffer at playback
speed, the video is downgraded to a
lower quality allowing for smoother
playback.
Make sure that your TV is connected to
your Wifi network and make sure that
you set up Chromecast built-in on your
mobile device and connected the
device to the same network.
Disconnect what you're currently
casting from Netflix.
Try casting again.
Disconnect from a Virtual
Private Network (VPN) or proxy server,
if applicable over these networks.
If you are seeing an error, such
as Error 16003 or16001, try setting up
and casting from another mobile
device.
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