Philips 8601 Series Service Manual page 27

5.1.4 Customer Service Mode (CSM)
Purpose
In Customer Service Mode the TV shows error codes and
information about the operation settings.
Call Centers can instruct the customer (via telephone) to put
the TV set in CSM mode, to identify the status of the TV set to
diagnose problems and failures before making a service call.
The CSM is a read-only mode, so does not allow modifications.
How to Activate CSM
1. Make sure there is no (user) menu on the screen.
Otherwise it is not possible to activate CSM.
2. On a standard remote control unit press key sequence
"123654" (do not allow the display to time out between key
entries).
CSM Mode Overview
Figure 5-1 Update the TV software [1/3]
• 1.1 Set Type
This information is very helpful for a helpdesk/workshop as
reference for further diagnosis. In this way, it is not
necessary for the customer to look at the rear of the TV-set.
Note: When an NVM has been replaced or initialized after
corruption, then enter this type again in NVM.
• 1.2 Production code
Displays the production code (the serial number) of the TV.
Note: When an NVM has been replaced or initialized after
corruption, then enter this code again in NVM.
• 1.4 a Options 1
Gives the option codes of option group 1 as set in SAM.
• 1.4b Options 2
Gives the option codes of option group 2 as set in SAM.
• 1.5 18AC SSB
Gives an identification of the SSB as stored in NVM.
Note: When an NVM has been replaced or initialized after
corruption, then enter this 18AC type again in NVM.
• 1.6 18AC Display
18NC in NVM read/write.
• 1.7 18AC Supply
18AC in NVM read/write.
• 1.8 18AC sensor board
18AC in NVM read/write.
• 1.9 18AC QFHD Back-end board
...
Service Modes, Error Codes, and Fault Finding
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Figure 5-2 Update the TV software [1/3]
• 2.1 Current Main SW
Displays the built-in main software version. In case of field
problems related to software, software can be upgraded.
As this software is consumer upgradeable, it will also be
available on the Internet: http://www.p4c.philips.com.
• 2.2 Standby Software
Displays the built-in stand-by processor software version.
Upgrading this software will be possible via USB.
• 2.3 e-UM version
eDFU (help) version.
• 2.4 Strings database version
Displays the version of strings database.
• 2.5 PQ back-end software
...
• 2.8 FRC-V software
...
• 2.10 Channel package version
Version of channel package.
• 2.14 Boston software
...
Figure 5-3 Update the TV software [1/3]
• 3.1 Signal Quality
Analog/digital signal strength.
• 3.4 Ethernet MAC address
A Media Access Control address (MAC address) is a
unique identifier assigned to network interfaces for
communications on the physical network segment.
• 3.5 Wireless MAC address
Wireless Media Access Control address.
• 3.6 Netflix key
Indicates the validity of the Netflix key.
When this key is not valid and the customer wants to make
use of the functionality, then the SSB has to be replaced.
• 3.7 CI module
Indicates the module of CI.
• 3.8 CI+ protected service
Status of the CI+ protected service.
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