Samsung 6 Series User Manual page 13

Issues
When changing channels,
the picture freezes or is
distorted or delayed.
Sound Quality
There is no sound or
the sound is too low at
maximum volume.
The picture is good but
there is no sound.
The speakers are making
an inappropriate noise.
No Picture, No Video
The TV will not turn on.
The TV turns off
automatically.
If connected with a cable box, please try to reset the cable box. Reconnect the AC
•
cord and wait until the cable box reboots. It may take up to 20 minutes.
• Set the output resolution of the cable box to 1080i or 720p.
First of all, please perform the Sound Test to confirm that your TV audio is properly
operating. (go to MENU - Support - Self Diagnosis - Sound Test)
If the audio is ok, the sound problem may be caused by the source or signal.
• Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc) connected
to your TV.
Set the Speaker Select option to TV Speaker in the sound menu.
•
If you are using an external device, make sure the audio cables are connected to the
•
correct audio input jacks on the TV.
• If you are using an external device, check the device's audio output option (ex. you
may need to change your cable box's audio option to HDMI when you have a HDMI
connected to your TV).
• If you are using a DVI to HDMI cable, a separate audio cable is required.
• Reboot the connected device by reconnecting the device's power cable.
• Check the cable connections. Make sure a video cable is not connected to an audio
input.
For aerial or cable connections, check the signal strength. Low signal level may
•
cause sound distortion.
Make sure the AC power cord is securely plugged in to the wall outlet and the TV.
•
Make sure the wall outlet is working.
•
Try pressing the P button on the TV to make sure the problem is not the remote. If
•
the TV turns on, refer to "The remote control does not work" below.
• Ensure the Sleep Timer is set to Off in the Time menu.
• If your PC is connected to the TV, check your PC power settings.
• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.
• No Signal Power Off turns off the TV if no signal has been received by the TV for
a specified period time. Auto Power Off turns off the TV if there has been no user
input in four hours.
English - 13
Solutions and Explanations