Samsung QN85QN95B E-Manual page 4

Channel and Broadcast Issues
185 "Weak or No Signal" displayed in TV mode or cannot find
channel.
185 The TV is not receiving all channels.
185 The captions are not provided on a digital channel.
185 Broadcasting is deactivated.
External Device Connectivity Issues
186 The "Mode Not Supported" message appears.
186 The video is OK but there is no audio.
186 I want to connect to a PC and mobile device via screen
mirroring.
187 No screen appears when connecting the TV to an external
device.
187 I want to connect to a Bluetooth speaker.
187 The PC screen does not appear or it flickers.
Network Issues
188 Wireless network connection failed. Unable to connect to a
wireless access point. Unable to connect to the network.
188 Wired network connection failed.
188 Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
189 What is Anynet+?
189 Anynet+ does not work. The connected device is not
displayed.
190 I want to start Anynet+. I also want the connected devices to
turn on when the TV is turned on.
190 I want to exit Anynet+. It is inconvenient to turn on other
devices because the TV also turns on. It is inconvenient
because the connected devices (e.g. set-top box) turn off
together.
190 The message "Connecting to Anynet+ device..." or
"Disconnecting from Anynet+ device" appears on the screen.
190 The Anynet+ device won't play.
Remote Control Issues
191 The remote control does not work.
191 External devices cannot be operated with the TV remote
control.
Recording Issues
192 The Timeshift or recording function cannot be used.
192 Cannot record videos received from an external device or
Samsung TV Plus.
193 The "Format Device" message appears when the Timeshift
or recording function is used.
193 The recorded files on the TV are not played back on a PC.
Apps
194 I launched an app, but it's in a different language. How can I
change the language?
194 The app does not work properly. Its image quality is poor.
194 The Smart Hub Home Screen keeps appearing whenever you
turn on the TV.
Media Files
195 Some files are interrupted during playback.
195 Some files can't be played.
Voice Assistant Issues
196 The voice commands do not work well.
196 Bixby/Alexa answers although I did not call it.
196 I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
197 Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
197 During voice recognition, the heavy load message appears
and the function does not work.
197 I want to see weather information of the desired area.
Other issues
198 The TV is hot.
198 The TV smells like plastic.
198 The settings are lost after 5 minutes or every time the TV is
turned off.
198 The TV is tilted to the side.
198 The stand is wobbly or crooked.
199 A POP (TV's internal banner ad) appears on the screen.
199 The TV is making a popping noise.
199 The TV is making a humming noise.
199 The TV narrates the screen events in voice-over.
Diagnosing TV operational issues