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en Troubleshooting
Fault
The programme does
not start.
The door cannot
be opened.
The water is not drain-
ing.
42
Cause and troubleshooting
Close the door.
1.
Press Inicio/Pausa+Carga to start the programme.
2.
Childproof lock is activated.
→ "Deactivating the childproof lock", Page 32
▶
Terminado en/em is activated.
Check whether
▶
→ "Buttons", Page 23
Laundry is caught in the door.
Open the door again.
1.
Remove any trapped laundry.
2.
Close the door.
3.
Press Inicio/Pausa+Carga to start the programme.
4.
The temperature is too high.
Wait until the temperature has dropped.
▶
→ "Cancelling the programme", Page 31
▶
Water level is too high.
Select a suitable programme for draining.
▶
→ "Programmes", Page 24
Power failure.
Open the door using the emergency release.
▶
→ "Emergency release", Page 48
Drain pipe or water outlet hose is blocked.
Clean the drain pipe and the water outlet hose.
▶
Drain pipe or water drain hose is caught or jammed.
Ensure that the drain pipe and water drain hose are
▶
not kinked or trapped.
Drain pump is blocked.
→ "Cleaning the drain pump", Page 35
▶
The water outlet hose is connected too high.
Install the water outlet hose at a maximum height of
▶
1 metre.
Pump cover is not correctly assembled.
Correctly assemble the pump cover.
▶
Detergent dosage is too high.
Immediate measure: Mix one tablespoon of fabric
▶
softener with 0.5 litres of water and pour the mix-
ture into the left-hand compartment (not for outdoor
clothing, sportswear or items stuffed with down).
Terminado en/em is activated.
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