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1. Tune the frequency number up and down several numbers or KHz to
see if the frequency has shifted. i.e., if your collar frequency number is
212, go from 213 to 214 to 215; then go down to 211, 210, 209 to see if a
signal comes in. It is not unusual for the collar's frequency number to
come in on the receiver at a different number, or to slip by 1 to 3 KHz up
or down. However, larger frequency shifts of 5 to 10 KHz are uncommon
and unacceptable.
2. Borrow a buddy's working receiver to see if your transmitter collar's
signal will come in at the correct frequency number on another receiver.
This will insure that the collar is not the problem.
III. If the receiver is not getting the range you expect:
A. Is the problem the same with all your collars? If you have only one collar, try a
buddy's that is on the same frequency.
B. If all your collars are giving poor signal range, borrow an antenna and cable
that work. Try picking up each collar signal with the borrowed antenna and cable.
1. If the collar signals come in well, you probably need a new antenna
cable. Or, less likely, the antenna needs repairs.
2. If all collar signals do not come in well with a borrowed antenna and
cable, send the receiver, recharger and collars back for repair. Include
note on equipment behavior and tests run.
IV. If the transmitter collar signal does not come in on the frequency assigned to
it:
A. Check your other transmitter collars on your receiver. Are they off frequency
also?
1. Tune the frequency number up and down several numbers or KHz to
see if the frequency has shifted. For example, if your collar frequency
number is 217.212, go up to 213 to 214 to 215 on the frequency dial; then
go down to 211, 210, 209 to see if a signal comes in. It is not unusual for
the collar's frequency number to come in on the receiver at a different
number, or to slip by 1 to 3 KHz up or down. However, larger frequency
shifts of 5 to 10 KHz are uncommon and unacceptable.
2. Borrow a buddy's working receiver to see if your collar frequency
numbers come in. Insure that the collars are not the problem.
B. If all collars are off frequency, the receiver needs to be calibrated. Return
receiver and recharger to WMI.
V. If you get noise from the receiver, but no signal:
A. Does receiver fail to work when exposed to either very hot or cold or humid
conditions?
B. Allow the receiver to return to room temperature, then check.
C. If the receiver still doesn't work, return receiver and recharger to WMI with
note about temperature effects, if any.
VI. If the (Delta) Tune knob has slid or loosened on its shaft:
12/14/2017
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