Fujitsu LIFEBOOK U9311A Operating Manual
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Fujitsu LIFEBOOK U9311A Operating Manual

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FUJITSU LIFEBOOK U9311A

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  • Page 1 System Operating Manual FUJITSU LIFEBOOK U9311A...
  • Page 2 Internet at: "http://www.fujitsu.com/fts/" You can find driver updates at: "http://support.ts.fujitsu.com/download" Should you have any technical questions, please contact: • our Hotline/Service Desk ("http://support.ts.fujitsu.com/contact/servicedesk") • Your sales partner • Your sales office We hope you enjoy working with your new Fujitsu system!
  • Page 4 Issued by / EU importer Fujitsu Technology Solutions GmbH Mies-van-der-Rohe-Straße 8 80807 Munich, Germany "http://www.fujitsu.com/fts/" Copyright © Fujitsu Client Computing Limited. All rights reserved. Publication Date 07/2021 Edition 1...
  • Page 5 FUJITSU LIFEBOOK U9311A Operating Manual Innovative technology Ports and controls Important notes First-time setup of your device Working with the notebook Security functions Connecting external devices Removing and installing components during servicing Settings in BIOS Setup Utility Troubleshooting and tips Technical data Manufacturer’s notes...
  • Page 6 Information on the product description meets the design specifications of Fujitsu and is provided for comparison purposes. Several factors may cause the actual results to differ. Technical data is subject to change without prior notification. Fujitsu rejects any responsibility with regard to technical or editorial mistakes or omissions.

  • Page 7: Table Of Contents

    SIM card (configuration dependent) ............37 Fujitsu...
  • Page 8 The notebook’s date or time is incorrect ........... 64 Fujitsu...
  • Page 9 Index ................. . 73 Fujitsu...
  • Page 10 Contents Fujitsu...

  • Page 11: Innovative Technology

    The Windows drivers for your device can be found on our Internet site. The factory installation of your device does not support any other operating system. Fujitsu Technology Solutions accepts no liability whatsoever if any other operating system is used.

  • Page 12: Notational Conventions

    "Safety information" • cross-references to an external source, e.g. a web address: For more information, go to "http://www.fujitsu.com/fts/" • Names of CDs, DVDs and titles or designations for other materials, e.g.: "CD/DVD Drivers & Utilities" or "Safety/Regulations" manual indicates a key on the keyboard, e.g:...

  • Page 13: Ports And Controls

    Front 1 = Infrared camera sensors 6 = ON/OFF button 2 = Microphone 7 = Touchpad buttons 3 = Webcam with webcam shutter 8 = Touchpad 4 = Webcam LED 9 = Ambient light sensor 5 = Status indicators Fujitsu...
  • Page 14 3 = Battery status indicator/mains connection 7 = Power-on indicator / Standby 4 = HDMI port Right side 1 = Slot for SIM cards (optional) 3 = USB port 3.2 Gen1 (USB Type-A) 2 = Slot for memory cards 4 = LAN port Fujitsu...
  • Page 15 Ports and controls Bottom 1 = Loudspeaker 2 = Off button for the battery (recessed) Fujitsu...

  • Page 16: Important Notes

    If you have questions about using your notebook in a particular area, please contact your sales outlet or our Hotline/Service Desk. Opening angle of the LCD screen Please open the LCD screen carefully until you feel resistance. Do not try to open it further with force! Fujitsu...

  • Page 17: Additional Safety Notes For Devices With Radio Components

    You will then be able to work for longer before having to recharge the battery. Energy efficiency is increased and the environmental impact is reduced. You save money while protecting the environment. Energy saving under Windows ► Make use of the power management features (see ""Using the power-management features", Page 33"). Fujitsu...

  • Page 18: Travelling With Your Notebook

    ► Unplug the mains adapter and all external devices from the power socket. ► Disconnect the mains adapter cable and the data cables for all external devices. ► Close the LCD screen. ► To protect against damaging jolts and bumps, use a notebook carrying case to transport your notebook. Fujitsu...

  • Page 19: Cleaning The Notebook

    ► Disconnect the battery (see "Switch the battery off and on", Page 32). ► Allow the notebook to dry for at least 24 hours. ► If the notebook cannot be switched on after reconnecting the power adapter, please contact our Hotline/Service desk. Fujitsu...

  • Page 20: First-Time Setup Of Your Device

    ► Unpack all the individual parts. Packaging Transport ► Check your device for any visible damage which may have occurred during transportation. You may need the packaging in the future, if you need to transport your device. Fujitsu...

  • Page 21: Selecting A Location

    "Technical data", Page ► Plug the mains cable (2) into a mains outlet. ► Connect the USB Type-C cable (3) of the power adapter to the USB 3.2 Gen2 power port of the device. Fujitsu...

  • Page 22: Switching On The Device For The First Time

    If a Windows operating system is installed on your device, you will find more information on the system and drivers, help programmes, updates, manuals etc. on the device or on the Internet under "http://www.fujitsu.com/fts/support/". You can find information and help on the Windows operating system functions on the Internet at "http://windows.microsoft.com".

  • Page 23: Working With The Notebook

    Please refer to the notes in "Important notes", Page Status indicators Statusindicators The status indicators provide information about the status of the power supply, the hard disk and the keyboard functions. Fujitsu...
  • Page 24 In the case of overlay keys, the character printed on the upper left of the key will appear when that key is pressed. Scroll Lock indicator Indicator ScrollLock Indicator is illuminated: the key combination has been pressed. The effect that this key has varies between applications. Fujitsu...

  • Page 25: Switching On The Notebook

    Back up your data and close all applications before you switch off your device. Otherwise data might be lost. ► Shut down the operating system correctly. Notebook ► If the notebook does not switch itself off automatically, press the ON/OFF button for about 5-10 seconds. ► Close the LCD screen. Fujitsu...

  • Page 26: Keyboard

    The figure below shows how to access the different characters on keys with overlaid functions. The example applies when the Caps Lock key has not been activated. The illustrations shown below may differ from your actual device. Alt Gr Fujitsu...
  • Page 27 The cursor keys move the cursor in the direction of the arrow, i.e. up, down, left, or right. Cursor keys Cursor control Windows key The Windows key switches between the start screen and the last used application. Windowskey Menu key The Menu key opens the menu for the active application. Fujitsu...

  • Page 28: Virtual Numeric Keypad

    Function keys and key combinations Keycombinations The following description of the function keys and key combinations applies to Windows operating systems. Some of the functions described below may not work in other operating systems and with some device drivers. Fujitsu...
  • Page 29 LCD screen of the notebook and the external monitor at the same time • only on the external monitor This setting is useful if you would like a high resolution and a high refresh rate on an external monitor. Toggleoutputscreen Fujitsu...
  • Page 30 This key combination moves the cursor back to the previous tab stop. Shift+Tab Backtab Key combinations using the Windows keys are detailed in the manual for your operating system. In addition, the following non-labelled key combinations are supported: • = Pause • = Break • = SysRq Fujitsu...

  • Page 31: F-Lock Setting

    In battery mode, it is recommended to turn on the backlight only when needed and to use the lower brightness level to maximize battery life. Country and keyboard settings ► Change the country and keyboard settings as described in the documentation for your operating system. Fujitsu...

  • Page 32: Touchpad And Touchpad Buttons

    ► Tap the touchpad once or press the left button once.  The item is selected. Executing commands ► Move the pointer to the field you wish to select. Touchpad ► Tap the touchpad twice or press the left button twice.  The command is executed. Fujitsu...

  • Page 33: Dragging Items

    LCDscreen Notes High-quality LCD screens (TFT) are installed in Fujitsu notebooks. For technical reasons, these screens are manufactured for a certain resolution. An optimum and sharp image can only be ensured with the resolution intended for the particular screen. A screen resolution which differs from the specification can result in an unclear picture.

  • Page 34: Using Fingers

    fingers together. Input fields Data must be entered for some apps, for instance an Internet page or your name and password. ► Tap on the input field. An on-screen keyboard opens, with which you can enter your data. Fujitsu...

  • Page 35: Webcam

    LCD screen may flicker while the light level is adjusted. Further information on using the webcam and on the additional settings which are possible for your webcam can be found in the help function of the program which uses the webcam. Fujitsu...

  • Page 36: Rechargeable Battery

     The device is currentless. Switch on the battery ► Connect the device to the mains adapter of the notebook or to the Port Replicator. ► Switch the device on again. Fujitsu...

  • Page 37: Using The Power-Management Features

    If you do not intend to use your notebook for a long period of time: ► Exit power saving mode if necessary via the mouse or keyboard or by switching on the notebook. ► Close all opened programs and completely shut down the notebook. Fujitsu...

  • Page 38: Adjusting Fan Control

    "Settings in BIOS Setup Utility", Page With the Fujitsu Utility Function Manager you can also switch between these two settings with Windows. In the Function Manager, select the Fan menu item with the options Quiet Mode (corresponds to Silent) and Normal Mode.

  • Page 39: Memory Cards

    (see the documentation for your operating system). ► Press on the memory card (1). Memory card  The memory card is released and can now be removed. ► Pull the memory card out of the slot (2). Fujitsu...

  • Page 40: Loudspeakers And Microphones

    When you connect headphones or external speakers, the built-in speakers are disabled. Information on connecting headphones and a microphone can be found "Connecting external devices", Page Fujitsu...

  • Page 41: Sim Card (Configuration Dependent)

     The contacts point upwards. The SIM card does not latch into place. ► Close the cover of the SIM card slot (4). ► Switch the battery on again (see "Switch the battery off and on", Page 32 Fujitsu...

  • Page 42: Removing A Sim Card

    SIM card (3). ► Push the SIM card holder into the SIM card slot and close the cover of the SIM card slot (4). ► Switch the battery on again (see chapter "Switch the battery off and on", Page 32 Fujitsu...

  • Page 43: Wireless Components Wireless Lan / Bluetooth / Lte (Optional)

    Working with the notebook Wireless components Wireless LAN / Bluetooth / LTE (optional) The installation of radio components not approved by Fujitsu will invalidate the certifications issued for this device. Switching the wireless components on and off ► Press the key with the radio symbol to switch the wireless components on and off (flight...

  • Page 44: Ethernet And Lan

    Your network administrator can help you to configure and use the LAN connections. The network cable is not included in the delivery scope. This type of cable can be obtained from a specialist dealer. Use a shielded network cable (CAT 5e). Fujitsu...

  • Page 45: Your Usb Type-C Port Replicator (Optional)

    10 = USB 3.2 Gen1 port for data connection and power supply for the notebook 4 = HDMI port (USB Type-C) 5 = Displayport 6 = LAN port 7 = USB 3.2 Gen1 port only for data connection (USB Type-C) Fujitsu...

  • Page 46: Setting Up The Port Replicator

    "Docked" mode. In this profile, for example, the setting is saved as to which monitor was last used for output. This profile will be loaded, as soon as the notebook is connected to a Port Replicator of the same type. Fujitsu...

  • Page 47: Connecting The Notebook To The Port Replicator

    "Docked" mode. In this profile, for example, the setting is saved as to which monitor was last used for output. This profile will be loaded, as soon as the notebook is connected to a Port Replicator of the same type. Fujitsu...

  • Page 48: Switching On The Notebook Via The Port Replicator

    Switching on the notebook via the port replicator ► Press the ON/OFF button on the port replicator to switch the notebook on. Disconnecting the notebook from the Port Replicator ► Disconnect the supplied cable (USB Type-C) from the USB port (USB Type-C) of the notebook. Fujitsu...

  • Page 49: Security Functions

    If you change the Password Severity setting from Strong to Stringent in the Security BIOS Setup Utility menu, the Fujitsu Service Desk can no longer reset the password. In this case, the system can remain permanently unusable.

  • Page 50: Configuring Password Protection In Bios Setup Utility

    If you change the Password Severity setting from Strong to Stringent in the Security BIOS Setup Utility menu, the Fujitsu Service Desk can no longer reset the password. In this case, the system can remain permanently unusable.
  • Page 51 ► In the Exit menu, select the option Save Changes & Exit. ► Select Yes and press the Enter key.  The notebook will now reboot with the password removed. Removing the supervisor password simultaneously deactivates the user password. Fujitsu...

  • Page 52: Password Protection For Booting Of The Operating System

    If a supervisor password has been assigned, a password for the hard disk can also be set in the Hard Disk Security menu. The hard disk is protected by this password. Data on this hard disk can only be read into another system if the correct password has been entered. Fujitsu...

  • Page 53: Trusted Platform Module (Tpm) (Device-Dependent)

    ► Select the "Security Chip" "Disabled" entry to deactivate the TPM ► From the Exit menu, choose the option Exit Saving Changes. ► Press the Enter key and select Yes.  Your notebook will now restart and TPM will be disabled. Fujitsu...

  • Page 54: Connecting External Devices

    LCD TV or a plasma TV with an HDMI connection. ► Connect the data cable to the external device. ► Connect the data cable to the HDMI port on the notebook or on the optional Port Replicator. Fujitsu...

  • Page 55: Connecting An External Monitor To The Port Replicator

    You can also switch between the external monitor and the LCD monitor of the notebook, see chapter "Function keys and key combinations", Page You can display the same picture on the external monitor and the notebook LCD monitor simultaneously. Fujitsu...

  • Page 56: Connecting Usb Devices

    Additional information can be found in the documentation for the USB devices. ► Connect the data cable to the external device. ► Connect the data cable to a USB port of the notebook. Device drivers USB devices will be automatically recognised and installed by your operating system. Fujitsu...

  • Page 57: Usb Port Usb 3.2 Gen2 With Charging Function And Displayport (Usb Type-C)

    Additional information can be found in the documentation for the USB devices. ► Connect the data cable to the external device. ► Connect the data cable to the USB port USB 3.2 Gen2 with charging function and display port (USB Type-C) of the notebook. Fujitsu...

  • Page 58: Usb Port With Charging Function (Anytime Usb Charge)

    ► Left click on the icon to safely remove hardware, located in the taskbar. ► Select the device which you want to shut down and remove. ► Press the Enter key.  Wait for the dialogue box which tells you that it is now safe to remove the device. Fujitsu...

  • Page 59: Headset Port

    If you buy a cable from a retailer, please note the following information: The headset port on your notebook is a "3.5 mm jack socket". If you want to connect a headset, headphones or loudspeakers, you will need a "3.5 mm jack plug". Fujitsu...

  • Page 60: Removing And Installing Components During Servicing

    Removing and installing components during servicing Removing and installing components during servicing Only qualified technicians should repair your notebook. Unauthorised opening or incorrect repair may greatly endanger the user (electric shock, fire risk) and will invalidate your warranty. Servicing Components Fujitsu...

  • Page 61: Settings In Bios Setup Utility

    ► Press the function key ► If a password has been assigned, enter the password and press the Enter key. If you have forgotten the password, contact your system administrator or contact our customer service centre. The BIOS Setup Utility starts. Fujitsu...

  • Page 62: Operating The Bios Setup Utility

    ► Select the option that you want to change with the cursor keys ↑ ↓ ► Press the Enter key. ► Press the key to exit the selected menu. ► For future reference, make a note of the changes you have made (e.g. in this manual). Fujitsu...

  • Page 63: Exiting Bios Setup Utility

    ► If you want to exit BIOS Setup Utility with these settings, choose Exit Saving Changes and Yes. Save Changes and Power Off ► To save the changes and switch off your device, select Save Changes and Power Off and Yes.  The changes are saved. Your device is shut down. Fujitsu...

  • Page 64: Erase Disk

    Settings in BIOS Setup Utility Erase Disk Erase Disk is a solution that is integrated into the firmware of the FUJITSU Computer (UEFI: Unified Extensible Firmware Interface), to delete all the data from a hard disk or solid state drive (SSD).
  • Page 65 • Reset administrator and user password • Load BIOS setup defaults • Shutdown the Computer • Exit Erase Disk with no additional options upon completion ► Select the function which you require.  The deletion process starts. Fujitsu...

  • Page 66: Troubleshooting And Tips

    PC if you are running processor-intensive gaming software, e.g. games with intensive 3D graphics. Updating your hardware with drivers which have not been approved by Fujitsu Technology Solutions may result in performance losses, data losses or malfunction of the equipment. A list of approved drivers and current BIOS versions can be downloaded from: "http://support.ts.fujitsu.com/Download/Index.asp"...

  • Page 67: Reset By Switching Off The Battery

    ► Insert the "Drivers & Utilities" CD/DVD into the optical drive. The CD starts automatically. ► Click on the Desk Update button. ► Select Automatic driver installation (Express) and click on Start installation. ► Follow the instructions on the screen. ► Restart your notebook when the driver installation is completed. Fujitsu...

  • Page 68: Restoring The System Under Windows 10

    ► Press the key to switch screen output, see "Function keys and key combinations", Page The LCD screen is difficult to read LCDscreen LCDscreen Cause Troubleshooting Reflected glare ► Turn the notebook or alter the tilt of the LCD screen. ► Increase the brightness of the screen. Fujitsu...

  • Page 69: The External Monitor Remains Blank

    Change the following setting: ► Set the screen resolution: Set the screen resolution as described in the documentation for your operating system. ► Select monitor: Select monitor 1 or 2 as described in the documentation for your operating system. Fujitsu...

  • Page 70: The Notebook Cannot Be Started

    The printer driver is faulty or not correctly ► Check that the data cable connecting installed, or it is the wrong printer driver. the notebook to the printer is properly connected. ► Check whether the correct printer driver is loaded (refer to the printer documentation). Fujitsu...

  • Page 71: The Wireless Connection To A Network Does Not Work

    The wireless component is enabled. Despite ► Check whether the wireless connection is this, the wireless connection to a network does switched on via the software. not work. ► Further information on using the wireless component can be found in the help files. Fujitsu...

  • Page 72: Error Messages On The Screen

    Press <F1> to resume, <F2> to SETUP ► Press the function key to start the operating system. This error message appears if an error occurs ► Press the function key to access the during the self-test before starting the operating BIOS Setup. system. Fujitsu...
  • Page 73 ► Contact your sales outlet or our customer service centre. System cache error - Cache disabled ► Contact your sales outlet or our customer service centre. System timer error ► Contact your sales outlet or our customer service centre. Fujitsu...

  • Page 74: Technical Data

    The data sheet for the device provides further technical data. You can find the data sheet on your device or you can download it from the Internet at "http://www.fujitsu.com.fts/support/". Rechargeable battery You can find information on the batteries used in your device on the Internet at "http://www.fujitsu.com.fts/support/".

  • Page 75: Mains Adapter (Notebook Computer)

    50 Hz to 60 Hz (automatic) Maximum rated current 0,7 A to 1,2 A Secondary Nominal power 90 W Rated voltage 19 V Max. rated current 4.74 A An additional mains adapter or power cable can be ordered at any time. Fujitsu...

  • Page 76: Manufacturer's Notes

    "https://www.fujitsu.com/emeia/about/local/csr/recycling/" TCO Certified TCOCertified Please note that TCO-certified systems bear the "TCO certified" logo. Further information is given in the "TCO certified" manual appendix at "http://support.ts.fujitsu.com/Manuals/". SAR limit value (Specific Absorption Rate) Body SAR value < 2W/kg Certification markings Certification markings Certification markings are listed as applicable in the "Manual Appendix -...

  • Page 77: Index

    Configuration, BIOS Setup Utility 57 Connecting audio devices 55 Connecting headphones 55 Getting started 16 Crystal View display cleaning 15 Ctrl+Alt+Del 26 Cursor control 23 Hard disk: Cursor keys 23 restoring the contents 63 Hardware configuration 57 HDMI port 50 Fujitsu...
  • Page 78 Monitor Printer does not print 66 connecting 51 drifting display 65 remains blank 65 Monitor port Radio component: see VGA connection socket 51 safety notes 13 Rechargeable battery 32 see Battery 32 Return 23 Notebook before you travel 14 Fujitsu...
  • Page 79 25 does not work 67 Wireless LAN Time not correct 64 Switching the module off 39 Tips 62 Switching the module on 39 Toggle output screen 25 Wireless LAN: Touchpad 25, 28 safety notes 13 buttons 28 cleaning 15 Fujitsu...

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