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Amcrest IP8M-2454EW User Manual

8mp ultrahd 4k motorized lens camera
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Amcrest IP8M-2454EW/ IP8M-2454EB
8MP UltraHD 4K Motorized Lens Camera
User Manual
Version 1.0.4
th
Revised December 20
, 2018

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Summary of Contents for Amcrest IP8M-2454EW

  • Page 1 Amcrest IP8M-2454EW/ IP8M-2454EB 8MP UltraHD 4K Motorized Lens Camera User Manual Version 1.0.4 Revised December 20 , 2018...

  • Page 2: Table Of Contents

    4.2 How to Setup the Camera ............................9 4.3 App Setup ................................10 4.4 Desktop Access Setup ............................. 15 4.5 Amcrest Cloud Desktop Setup ..........................16 4.6 Web Access Setup (AmcrestView.com) ........................16 4.7 Remote Web Access Setup ............................. 17 5 Operation and Interface ...............................

  • Page 3: Welcome

    Email Amcrest Customer Support support@amcrest.com Important Security Warning To keep your Amcrest camera secure and prevent unauthorized access, please make sure to follow the steps below: • Always make sure that your camera has the latest firmware as listed on www.amcrest.com/firmware...

  • Page 4: Features And Specifications

    1.1 Overview Amcrest cameras are an excellent digital surveillance product that can be useful to a wide variety of users. The camera connects to any router and uses an internet connection to allow the user to access all of its functionality from many internet connected devices.

  • Page 5: Device Overview

    • Cloud Storage Functionality This camera can record video and audio streams to the Amcrest Cloud service to enable long-term storage for recordings. Amcrest Cloud also allows the user to easily find and download recorded video for playback from any internet connected PC or Mac computer.

  • Page 6: Connection & Installation

    For reference, a Torx/Hex screwdriver tip looks like this: 3 Connection & Installation This section provides information about the connection and installation of the Amcrest IP4M-1028E camera. 3.1 Connection Guide The camera initially should be connected via the following method: Once connected to a PC or mobile device you will be able to configure the device to your network.

  • Page 7: Microsd Card Installation Guide

    Note: Due to specific hardware limitations within your camera it is important to note that these devices will not be able to automatically pan/tilt or pivot in either the app or via the web UI on a computer. For this reason, it is imperative to make sure to mount the cameras properly and position them as efficiently as you can to the areas you wish to monitor.

  • Page 8: Basic Wiring Overview

    Note: You will need to access the camera’s motherboard to insert the microSD card. 1. Remove the lens cover for the camera with the supplied wrench tool to access the motherboard. 2. Locate the provided microSD card slot on the motherboard and slide the clasp back to open. 3.

  • Page 9: Camera Access Setup

    If you are setting up your camera for the first time, or you are setting up your camera for mobile viewing, please follow the instructions as outlined on section 4.3. Using the Amcrest Cloud app or Amcrest View app on your smartphone or tablet, you can view your camera live from anywhere, and access features such as taking snapshots, creating recordings, and more.

  • Page 10: App Setup

    1. Download and open the Amcrest Cloud app from the App Store or Play Store. Note: Connect your mobile device to the same network that your camera is on. 2. Register for an Amcrest Cloud account. To register click on Sign Up and fill out the form to complete registration.
  • Page 11 3. Tap on Add Camera 4. Give your camera a name (Ex. Garage, Living Room, Kitchen, etc.) and tap Next to continue. 6. If you are adding a new camera that does not have a 5. Scan the QR code on the back/side/bottom of set password the app will automatically detect that a the camera or manually enter the camera’s serial...
  • Page 12 Make sure your camera is plugged into a power source and your Ethernet cable is connected from the camera to your router. • Make sure your camera and mobile device are on the same network during setup. Download and open the Amcrest View Pro app from the App Store or Play Store.
  • Page 13 2. Open the app and tap on the + symbol in the 3. Tap on Add Device to add a new device to your middle of the screen to begin adding your PoE app. device. 4. Tap on PoE Camera Next, select a connection type.
  • Page 14 Enter a password between 8 and 32 characters and Amcrest View Pro app. For more information about Amcrest View Pro and its functionalities visit confirm the password. Press OK to continue. amcrest.com/support For more information about Amcrest View Pro and its functionalities visit amcrest.com/support...

  • Page 15: Desktop Access Setup

    Note: Make sure the camera and the PC are on the same network before proceeding. Use one of the following web browsers: Safari, Internet Explorer, or Google Chrome extension. To easily connect to the camera’s interface, install and run the Amcrest IP Config tool.You can download the IP Config software from www.amcrest.com...

  • Page 16: Amcrest Cloud Desktop Setup

    Amcrest cameras can sync with Amcrest Cloud; a service that stores recorded video streams to enable long-term storage. Amcrest Cloud also allows the user to easily find and download recorded video for playback from any internet connected PC or Mac computer.

  • Page 17: Remote Web Access Setup

    Click the Connections menu item on the left hand menu and ensure that the HTTP port has changed. Click the DDNS menu item on the left hand menu, pick Amcrest DDNS from the drop down box, click the checkbox next to Server Type, and then click the Save button on the bottom right.
  • Page 18 4.7.2 Port Forwarding Remote Web Access Setup Port Forwarding is an alternative method to setting up remote access for Amcrest cameras. This method should only be used if the UPnP/DDNS Remote Access method did not work. Below is a step-by-step walkthrough that details how to setup the camera for Remote Web Access using Port Forwarding: Login to your camera, open the main menu then go to Setup ->...

  • Page 19: Operation And Interface

    For example, if the DDNS domain name is http://abc123456789.AmcrestDDNS.com and your HTTP Port is 33333, the URL would be http://abc123456789.AmcrestDDNS.com:33333 23. Enter in login details into the username and password fields and click login. If the process above is not working, please contact Amcrest Support via one of the following options: Visit http://amcrest.com/contacts...
  • Page 20 Section 2: The functions bar allows the user to perform different camera functions while in live mode. See the table below for an explanation of the different functions available: Button Function Name Function Description Optical/Digital Zoom Click this button to activate the zone selection function. This allows the user to use the mouse to select a zone to zoom in on.

  • Page 21: Playback

    Width/Height Ratio This button allows the user to change the width/height ratio for the live feed. The options are Original and Adaptive. Original uses the aspect ratio of the stream’s set resolution, and adaptive fits the feed to the aspect ratio of the monitor display the feed is being viewed on.
  • Page 22 This allows the user to select files for download. Select the files by clicking the checkbox next to each file, and then click to download the files to the PC. 5.3. Cloud Storage The Cloud Storage tab allows the user quick access to the Amcrest Cloud website.

  • Page 23: Setup

    At this website (amcrestcloud.com) users can register for new accounts as well as view or modify existing accounts. For more information on Amcrest Cloud visit: amcrest.com/support 5.4 Setup The Setup tab allows the user to change different camera settings. Below is a screenshot of the setup tab:...
  • Page 24 There are 3 main sections to note in the Setup tab: Menu Bar: The menu bar is composed of menu sections, which when clicked display any menu items that fall under their category. Menu Items: These menu items each open a different menu that allows the user to change specific settings for the camera.
  • Page 25 video is too dark or too bright. Please note the video may become hazy if the value is too high. The recommended value ranges from 40 to 60. • Contrast: This slider is used to adjust playback and recorded video window contrast. The value ranges from 0 to 100. The default value is 50.
  • Page 26 • Profile: This dropdown box allows the user to select which profile to modify. The 3 options are Day, Night, and Normal. • Anti-Flicker: These radio buttons allow the user to select what type of anti-flicker technology should be used for the video feed.
  • Page 27 • BLC: backlight compensation: Default will use the whole image to balance the lighting settings, and Customized will allow you to balance the lighting settings from the target area. • WDR: Wide Dynamic Range makes multiple scans of a scene to provide one balanced and unwashed image that is clear for the user.
  • Page 28 To reset to default settings, click the Reset Defaults button. To refresh the screen, click on Refresh. To save the settings, click the Save button. 5.4.1.5. Day & Night Used to determine when black and white mode is turned on in a dark environment. Below is a screenshot of this menu: •...
  • Page 29 • Auto - Uses D&N Sensitivity setting to change between color mode and infrared and black and white mode. • Black & White - Always sets picture to black and white, however when illumination is too dark it switches on IR mode. •...
  • Page 30 • Profile: This dropdown box allows the user to select which profile to modify. The 3 options are Day, Night, and Normal. • Mode: This dropdown box allows the user to select whether to turn the indication light on or off. To reset to default settings, click the Reset Defaults button.
  • Page 31 • Profile Management: This set of radio buttons allow the user to set what basis the profile management settings run on. There are 3 options: Normal, Full Time, and Schedule. Normal means that the system can automatically alternate between night and day based on the profiles for each. Full Time means that the system sticks to one profile the entire time it is running.
  • Page 32 Speed: Allows the user to set a speed for the focus feature of the camera. This feature ranges from the lowest setting, 1, to a middle setting of 5, to the fastest setting of 20. Auto Focus: Allows the user the ability to automatically zoom and focus the lens on an object. The auto focus will function to provide optimal viewing based on distance and clarity.
  • Page 33 • Bit Rate: This dropdown box allows the user to select a bit rate. • Frame Interval: This field allows the user to set the P frame amount between two I frames. The value ranges from 1 to 150 seconds. Default value is 50. Recommended value is frame rate *2. •...
  • Page 34 5.4.1.2.3. Overlay Below is a screenshot that shows the Overlay tab in the Video menu item: The menu on the left allows the user to select which overlay to modify. Privacy Masking, Channel Title, Time, and Text Overlay can all be modified in this menu. For Privacy Masking, the radio button enables or disables the feature.
  • Page 35 5.4.1.2.4 Path Below is a screenshot that shows the Path tab in the Video menu item: Below is an explanation for each of the fields on the Path tab in the Video menu item: • The Live Snapshot field allows the user to select where to save live snapshots to. Click the Browse button to select a different destination folder.
  • Page 36 Below is an explanation for each of the fields on the Audio menu: Enable: This checkbox allows the user to enable audio recording. Encode Mode: This dropdown box allows the user to select what audio format the audio should be recorded in. Sampling Frequency: This dropdown box allows the user to select a sampling frequency for the audio.
  • Page 37 5.4.2 Network This menu section allows the user to change network settings for the camera. 5.4.2.1 TCP/IP The TCP/IP menu item has two tabs: TCP/IP and P2P. 5.4.2.1.1 TCP/IP TCP/IP stands for Transmission Control Protocol/Internet Protocol and it is the language/protocol that allows communication between internet connected devices, whether on a local network, or a on the Internet at large.
  • Page 38 The P2P settings screen is where users can use a QR code to connect their smartphone or tablet to the camera. This feature needs to be enabled for use with the Amcrest View app, Amcrest Cloud, or AmcrestView.com. Below is a...
  • Page 39 QR code scanning feature cannot be used. • QR Code: This image is a Quick Response (QR) code. By scanning this image using the Amcrest View app, this camera can establish a connection with the app.
  • Page 40 For purposes of this guide, AmcrestDDNS will be used. AmcrestDDNS is a free DDNS service provided by Amcrest, and it must be renewed every year. A renewal reminder email will be sent to the email entered in the username field below.
  • Page 41 To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.4.2.4 IP Filter This screen allows for the filtering of IP addresses, either blocking them, or granting them access to the camera. This feature helps make the camera more secure by limiting remote access only to approved users.
  • Page 42 5.4.2.5. SMTP (Email) This screen allows for the configuring of email settings to permit the camera to send emails when an alarm is triggered. Below is a screenshot of the email settings screen: Below is an explanation of fields on the SMTP (Email) settings screen: •...
  • Page 43 • TLS: Transport Layer Security • Subject: This field allows the user to define the subject line of the email that is sent to the receivers. • Recipients: This field allows the user to enter the receiver email address. These email addresses are the ones that will receive any emails pertaining to alert and alarm emails sent by the camera.
  • Page 44 The third column shows the name of the protocol used by that service. To edit this, click the pencil button in the modify column for that line item. The fourth column shows the Internal Port used by that service to establish communication from the router to the camera.
  • Page 45 To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.4.2.8. Multicast Multicast is a feature that enables the camera to broadcast its live view to multiple computers on the same network. Below is a screenshot of the multicast screen: Below is an explanation of the fields in the Multicast settings screen: •...
  • Page 46 To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.4.2.10. HTTPS This menu allows the user to enable and create HTTPS certificates. Below is a screenshot of this menu: Before you create certificate or download certificate, from main window->Setup->Network >Connection, set the HTTPS port values and then check the box to enable HTTPS For more information on how to setup HTTPS in the web user interface visit...
  • Page 47 Below is an explanation of the fields on the Motion Detect tab: Enable: This checkbox enables motion detection for the camera. Schedule: Clicking this button opens a weekly schedule that can be used to set times.
  • Page 48 Click and drag to set motion detection for certain days of the week. Also, periods of motion detection can be set for each day and enabled using the period settings on the bottom half of the screen. There are a total of 6 periods that can be set.
  • Page 49 • Record: This checkbox allows the user to enable the camera to record video when a motion detection alarm is triggered. • Record Delay: This field specifies in seconds how long the delay between alarm activation and recording should be. •...
  • Page 50 o Click and drag to set video tampering for certain days of the week. Also, periods of video tampering can be set for each day and enabled using the period settings on the bottom half of the screen. There are a total of 6 periods that can be set.
  • Page 51 ● Enable: This checkbox enables an audio detection alarm for the camera. Enable Intensity Change: This checkbox enables intensity change for the camera audio. o Sensitivity is the amount of change required to increase the audio detected by a percentage. The lower the sensitivity, the more audio variance is required to trigger an alarm. ●...
  • Page 52 o Click and drag to set audio tampering for certain days of the week. Also, periods of audio detection can be set for each day and enabled using the period settings on the bottom half of the screen. There are a total of 6 periods that can be set.
  • Page 53 5.4.3.3.Alarm This menu allows users to activate relay controls for external alarms. Below is a screenshot of this menu. Below is a description of each feature: • Enable: Allows the user to enable the relay activation function • Relay-In: Allows the user to set specific relayed alarms to the camera. •...
  • Page 54 Click and drag to set motion detection for certain days of the week. Also, periods of motion detection can be set for each day and enabled using the period settings on the bottom half of the screen. There are a total of 6 periods that can be set.
  • Page 55 • Event Type: This dropdown box allows the user to select which SD card abnormality to set event triggers for. The 3 options are No SD Card, SD Card Error, and Capacity Warning. • Enable: This checkbox enables the SD Card abnormality trigger for the camera. •...
  • Page 56 Below is an explanation of the fields on the Illegal Access settings tab: • Enable: This checkbox enables the Illegal Access abnormality trigger for the camera. • Login Failure: This field allows the user to specify how many failed login attempts must be attempted to trigger an Illegal Access abnormality event.
  • Page 57 Below is an explanation of the fields on the Record Schedule settings tab: Record Type: These checkboxes allow the user to select which recording type they want to configure on the schedule. There are 3 types of recordings: General: General recording means that the camera captures all footage for the specified time period. General recording is represented by the color green.
  • Page 58 Below is an explanation of the fields on the Snapshot Schedule settings tab: • Record Type: These checkboxes allow the user to select which snapshot type they want to configure on the schedule. There are 3 types of snapshots: General: General means that the camera will take snapshots during the specified time period. General recording is represented by the color green.
  • Page 59 Below is an explanation of the fields on the Holiday Schedule settings tab: • Record Type: These checkboxes allow the user to select which recording type they want to configure on the schedule. There are 2 types of recordings: Record: This checkbox is referring to video recording. Snapshot: This checkbox is referring to snapshot recording.
  • Page 60 • Record Type: These columns designate which recording type should be recorded to which event type. Check the box at the intersection of the record type and event type to designate where that recording should be sent to. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
  • Page 61 Below is an explanation of the fields on the FTP settings tab: • Enable: This checkbox allows the user to enable FTP uploading for the camera’s recorded media. • Server Address: This field allows the user to designate a DDNS address for the FTP server. •...
  • Page 62 Save button. 5.4.4.4. Cloud Storage This menu redirects the user to the Amcrest Cloud web site. At this website (amcrestcloud.com) users can register for new accounts as well as view or modify existing accounts. For more information on Amcrest Cloud visit: amcrestcloud.com...
  • Page 63 Below is an explanation of the fields on the General settings tab: • Device Name: This field allows the user to change the device’s name. • Language: This dropdown box allows the user to change the language used in the camera. •...
  • Page 64 Below is an explanation of the fields on the Date & Time settings tab: • Date Format: This dropdown box allows the user to change the date format used in the camera. • Time Format: This dropdown box allows the user to change the time format used in the camera. •...
  • Page 65 • User Name: This tab shows the usernames available on the camera. • Group: This tab shows the user groups available on the camera. • No.: This column shows the user’s number on the user list. • User Name: This column shows the usernames of the different accounts on the camera. •...
  • Page 66 This menu allows the user to upgrade the camera’s firmware. Below is a screenshot of the Upgrade screen: To upgrade the firmware for your camera, follow the steps provided below: • Go to amcrest.com/firmware-subscribe • Search for the model number of your camera and download the latest firmware file.
  • Page 67 • Return to the web user interface for your camera and press the Browse button to locate and import the firmware file you just downloaded. • Once the firmware file has been imported, click Upgrade. • The device will reset, return to the web user interface. The upgrade is now complete. Note: When upgrading the camera’s firmware, do not disconnect the internet or power from the camera.
  • Page 68 To view logs for a specific time period, modify the start time and end time fields, choose the type of event (system, setting, data, event, record, manage users, clear log), and click search. To backup the log, click the Backup button. To clear the log, click the Clear button. 5.4.6.2.1.

  • Page 69: Alarm

    5.4.6.3 Online Users This screen allows the user to see which users are online. Below is a screenshot of the Online Users screen: Click Refresh to refresh this table. 5.5 Alarm This screen is where the alarm log is kept. Below is a screenshot of the alarm screen: The table on the right shows the alarm log and all the alarm instances that have occurred.

  • Page 70: Faqs/Troubleshooting

    6. FAQs/Troubleshooting 1. The camera does not boot up properly. Below are a few possible reasons why this may be occurring: • The power input is not correct voltage. • The power cable connection is not secured correctly. • The firmware was upgraded incorrectly. 2.

  • Page 71: Glossary Of Terms

    • A privacy mask or screensaver may be enabled. • The logged in user may not have enough rights to monitor real-time playback. • The camera’s local video output quality is not enough. 8. Network connection is not stable. Below are a few possible reasons why this may be occurring: •...
  • Page 72 • S/N – S/N stands for serial number. The S/N is unique to each camera and can be used to connect to different Amcrest apps and services to provide different methods of access to the camera.

  • Page 73: Fcc Statement

    FCC Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. The user’s manual or instruction manual for an intentional or unintentional radiator shall caution the user that changes, or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

  • Page 74: Appendix A: Toxic Or Hazardous Materials Or Elements

    Appendix A: Toxic or Hazardous Materials or Elements Toxic or Hazardous Materials or Elements Component Name Cr VI PBDE Sheet ○ ○ ○ ○ ○ ○ Metal(Case) Plastic Parts ○ ○ ○ ○ ○ ○ （Panel） Circuit Board ○ ○ ○...
  • Page 75 All the designs and software here are subject to change without prior written notice. • All trademarks and registered trademarks mentioned are the properties of their respective owners. To contact Amcrest support, please do one of the following: Visit http://amcrest.com/contacts and use the email form.

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