Do you have a question about the AK-DW12P and is the answer not in the manual?
Questions and answers
Steve Sutrin
March 18, 2025
hi, I have the Akai DW 12P, bought in 2001, it is not working correctly. Who can I contact for service or repairs in Newcastle area, Australia?
1 comments:
Mr. Anderson
March 18, 2025
For service or repair options for the Akai DW12P dishwasher in Newcastle, Australia, contact the after-sales support center at 1300 886 649 or email info@tempo.org.
Contents General Safety Instructions Product Overview Installation Features Instructions FAQs and Troubleshooting Guide Other Useful Information After Sales Support (AU) 1300 886 649 (NZ) 0800 836 761 | info@tempo.org...
General Safety Instructions IMPORTANT SAFETY INSTRUCTIONS READ CAREFULLY AND KEEP FOR FUTURE REFERENCE Read this manual thoroughly before first use, even if you are familiar with this type of product. The safety precautions enclosed herein reduce the risk of fire, electric shock and injury when correctly adhered to.
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General Safety Instructions (Cont.) • Inserting/removing the plug: Before you insert or remove the plug, make sure the appliance is switched off and the power is switched off at the electrical outlet. Remove by grasping the plug, do not pull on the cord. •...
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General Safety Instructions (Cont.) • Children should be supervised to ensure they do not play with the appliance. Close supervision is necessary when any appliance is used by or near children. • WARNING! Never leave the appliance unattended while in use. • Dishwasher door: Do not abuse, sit on or stand on the door or dish rack of the dishwasher, or use it for anything other than its intended purpose.
Product Overview Scope of delivery Dishwasher: front view, open Foldable cup rack Cutlery basket Rinse aid dispenser Upper basket Detergent dispenser Upper spray arm Door (with recessed handle) Inner pipe Lower basket After Sales Support (AU) 1300 886 649 (NZ) 0800 836 761 | info@tempo.org...
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Product Overview (Cont.) Dishwasher: rear view 10 Drain hose 11 Water supply hose (to be installed) 12 Power cord and plug After Sales Support (AU) 1300 886 649 (NZ) 0800 836 761 | info@tempo.org...
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Product Overview (Cont.) Control panel Operation buttons Press this button to enter or exit the ready-to-use POWER state. Press this button to select the appropriate washing PROGRAM program, the selected program indicator will be lit. Press this button to set the delay start time to 3, 6 or DELAY 9 hours.
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Product Overview (Cont.) Display indicators Intensive For most heavily soiled crockery, such as pots, pans, casserole dishes and dishes that have been sitting with dried food on them for some time. This is the standard program. It is suitable for cleaning normally soiled loads, such as plates, glasses, bowls and lightly soiled Program pots and pans: the recommended daily wash program.
Installation DANGER! Make sure your electrical power is disconnected before installing the dishwasher. Failure to do so can result in death or electric shock. IMPORTANT! All relevant pipes and electrical equipment should be installed by licensed plumbers, electricians or dishwasher installers. Make sure to use new water supply and drain hoses;...
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Installation (Cont.) Levelling the appliance • Position the dishwasher on a level and sturdy Fig. 1 floor. • If the floor is uneven, adjust the adjustable feet until it reaches a horizontal position; just screw the feet in or out a little (Fig. 1). •...
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Installation (Cont.) Cold water connection • Connect the cold water supply hose to a threaded 3/4” connector. During use, the dishwasher will heat up the water to the required temperature. Make sure the hose is not kinked or squashed and is fastened tightly in place (Fig.
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Installation (Cont.) Electrical connection Make sure that the electrical voltage and circuit frequency in your home correspond to those indicated on the appliance rating label and that the electrical system is sized for the maximum voltage on the rating plate. This appliance requires a 10A fused, copper- wired electrical supply.
Features Wash programs and cycles Program Suitability Cycles Prewash (50ºC) For most heavily soiled crockery, Wash (60ºC) such as pots, pans, casserole Rinse dishes and dishes that have been Rinse sitting with dried food on them for Rinse (65ºC) Intensive some time.
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Features (Cont.) Detergent (pre / main) Running Time (min.) Energy (kWh) Water (L) 5 / 25g 18.5 (or all-in-1) 5 / 25g 0.75 (or all-in-1) 11.5 (or all-in-1) 11.5 After Sales Support (AU) 1300 886 649 (NZ) 0800 836 761 | info@tempo.org...
Instructions the dishwasher Loading For best performance of your dishwasher, follow the loading guidelines in this manual. Before loading the dishwasher baskets: ATTENTION: It is not necessary to rinse the dishes under running water before you put them into the dishwasher. However, we recommend you scrape off any large amounts of leftover food and soften remnants of burnt food in pots and pans.
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Instructions (Cont.) Adjusting the upper basket height The height of the upper basket can easily be adjusted in order to accommodate taller dishes in either the upper or lower basket. To adjust the height of the upper basket, please follow the steps below (Fig. 6): Fig.
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Instructions (Cont.) The upper basket The upper basket is designed to hold more delicate and lighter tableware such as glasses, cups, small plates, bowls and shallow pans (as long as they are not too dirty). Position these items securely so they do not get moved by the spray of water (Fig. 8). Fig.
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Instructions (Cont.) The lower basket The lower basket is designed to hold dinner plates, larger items and the cutlery basket. To ensure the detergent dispenser lid Fig. 10 can open freely, the maximum diameter for plates in front of the detergent dispenser is 19cm (Fig.
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Instructions (Cont.) Cup rack The cup rack is designed to hold smaller cups or similar lightweight items. It is also useful for washing serving cutlery, salad servers and similar utensils so that they do not obstruct the rotation of the spray arms. To make room for taller items in the upper basket, you can raise the cup rack upwards (Fig.
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Instructions (Cont.) The cutlery basket Your new dishwasher is equipped with a removable cutlery basket with anti-nesting grid (Fig. 13). You can use it with the anti-nesting grid up or down, as convenient, anywhere in the back section of the lower basket. Fig.
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Instructions (Cont.) Dishwasher detergent WARNING! • Only use detergent specifically made for use in dishwashers. • Always add detergent just before starting the dishwasher, otherwise it could get damp and will not dissolve properly. It is also a hazard to leave detergent in the dispenser where children can reach it when the door is open.
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Instructions (Cont.) The detergent dispenser Fig. 15: Push latch to open Fig. 16 Adding detergent The table on page 15 lists the recommended amounts of detergent, generally one heaped tablespoonful, or 25–30g. However, water hardness and soiling levels affect the amount of detergent required, and there are various types of detergent tablet on the market, so always follow the detergent manufacturer’s recommendations on dosage.
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Instructions (Cont.) Rinse aid Rinse aid is automatically released during the last rinse to prevent water from forming droplets on your dishes, which can leave spots and streaks. It also improves drying by allowing water to roll off the dishes. Your dishwasher is designed to use liquid rinse aid. CAUTION! Only use specific, branded rinse aid for your dishwasher.
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Instructions (Cont.) When to refill the rinse aid dispenser Fill the rinse aid dispenser when the warning light on the control panel comes on. Alternatively, you can estimate the amount of rinse aid left in the dispenser by the colour of the optical level indicator, which is located next to the cap (see Fig. 16-C on page 23).
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Instructions (Cont.) Running the dishwasher Starting a wash program • Open the door and draw out the lower basket. Load your dishes and push the basket back into place. Then load the upper basket the same way (see pages 16- 21 for details).
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Instructions (Cont.) Forgot to add a dish? Additional dishes can be added any time before the detergent dispenser opens. • Press the START/PAUSE button to pause the washing. • Wait for 5 seconds, then open the door. • Add additional dishes. •...
FAQs and Troubleshooting Guide The table below lists possible causes and solutions for common problems you may encounter with the dishwasher. If you follow all the instructions below but still cannot solve a problem, please contact our after sales support centre. Problem Possible cause Solution...
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FAQs and Troubleshooting Guide (Cont.) Problem Possible cause Solution Use only specific dishwasher detergent to avoid suds. If this occurs, open the dishwasher and let the suds evaporate. Add 3–4 litres of cold water to the tub, close the door securely, then run any Inappropriate detergent program.
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FAQs and Troubleshooting Guide (Cont.) Problem Possible cause Solution Load the dishwasher as suggested in Improper loading this manual. Increase the amount of rinse aid. Remove the cap from the rinse aid Too little rinse aid dispenser and set the dosage dial to a higher number.
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FAQs and Troubleshooting Guide (Cont.) Error codes When there is a malfunction, some of the indicator lights on the control panel will start flickering in order to warn you that something is wrong. Code Meaning Possible Cause Faucet is not opened, or water intake is The “Rapid”...
Other Useful Information Cleaning the filter system The filter system in the base of the wash cabinet efficiently removes food particles from the wash water, allowing it to be recycled during the wash. It prevents larger remnants of food or other objects from getting inside the pump. The filter system consists of three filters: a coarse filter, main filter and fine filter.
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Other Useful Information (Cont.) WARNING! • When cleaning the filters take care not to contort their shape, which could compromise the washing performance. • Do not overtighten the filters. Put the filters back in sequence securely, otherwise coarse debris could get into the system and cause a blockage. •...
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Other Useful Information (Cont.) Looking after your dishwasher • After every wash, turn off the water supply to the appliance and leave the door slightly ajar so moisture and odours are not trapped inside. • Before cleaning or performing maintenance, always unplug the dishwasher from the socket.
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Other Useful Information (Cont.) Service, repair and spare parts If the appliance is damaged, do not attempt to repair it yourself. Do not disassemble or modify the appliance. If it requires repair or service, please contact our after sales support centre to arrange for a service. Our after sales support centre stocks a wide range of spare parts for the dishwasher.
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Other Useful Information (Cont.) Technical specifications Model Number AK-DW12P Capacity 12 place settings Rated voltage/frequency 220-240V~ 50Hz Power consumption 1760–2100W Standard cleaning cycle Energy consumption of the standard cleaning cycle 0.75kWh Water consumption of the standard cleaning cycle Water pressure (flow pressure) 0.04–1.00 MPa = 0.4–10 bar...
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Other Useful Information (Cont.) Responsible disposal At the end of its working life, do not throw this appliance out with your household rubbish. Electrical and electronic products contain substances that can have a detrimental effect on the environment and human health if disposed of inappropriately. When removing an old dishwasher from service or discarding it, remove the door to the washing compartment.
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Warranty returns Should you for any reason need to return this product for a warranty claim, make sure to include all accessories with the product. Product does not work? If you encounter problems with this product, or if it fails to perform to your expectations, make sure to contact our After Sales Support Centre on 1300 886 649 for advice.
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Do you have a question about the AK-DW12P and is the answer not in the manual?
Questions and answers
hi, I have the Akai DW 12P, bought in 2001, it is not working correctly. Who can I contact for service or repairs in Newcastle area, Australia?
For service or repair options for the Akai DW12P dishwasher in Newcastle, Australia, contact the after-sales support center at 1300 886 649 or email info@tempo.org.
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