Wi-Fi - LG F4V1112WTSA Owner's Manual

global_main.book.book Page 68 Tuesday, May 11, 2021 10:16 AM
TROUBLESHOOTING
68
Symptoms
Detergent,
softener leaks
from the lid of the
ezDispense
compartments.

Wi-Fi

Symptoms
Your home
appliance and
smartphone are
not connected to
the Wi-Fi network.
Possible Cause & Solution
You need the ezDispense compartment's horizontal
maintenance.
• Leakage occurs when the ezDispense compartment is
tilted. Slide the ezDispense compartment out or in slowly
and use both hands for safety.
The lid isn't fully closed.
• Securely close the lids to the ezDispense compartments. Be
careful not to lose the lids.
Possible Cause & Solution
The password for the Wi-Fi that you are trying to connect
to is incorrect.
• Find the Wi-Fi network connected to your smartphone and
remove it, then register your appliance on LG ThinQ.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data of your smartphone and register
the appliance using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination
of English letters and numbers. (Do not use special
characters).
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the
wireless router to 2.4 GHz and connect the appliance to the
wireless router. To check the router frequency, check with
your internet service provider or the router manufacturer.
The distance between the appliance and the router is too
far.
• If the distance between the appliance and the router is too
far, the signal may be weak and the connection may not be
configured correctly. Move the location of the router so that
it is closer to the appliance.