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DISPOSAL INFORMATION
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Dyson products are made from high grade recyclable materials. Recycle where
possible.
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE
After registering your free 5 year warranty, your Dyson appliance will be covered
for parts and labour for 5 years from the date of purchase, subject to the terms
of the warranty. If you have any questions about your Dyson appliance, call the
Dyson Helpline with your serial number and details of where/when you bought
the appliance or contact us via the Dyson website. Most questions can be solved
over the phone by one of our trained Dyson experts.
If your Dyson appliance needs service, call the Dyson Helpline so we can discuss
the available options. If your Dyson appliance is under warranty, and it is a
covered repair, it will be repaired at no cost. Your serial number can be found
on your rating plate which is on the main body of the appliance.
PLEASE REGISTER AS A DYSON APPLIANCE
OWNER
To help us ensure you receive prompt and efficient service, please register as a
Dyson appliance owner. There are three ways to do this:
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Online at www.dysoncanada.ca
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Telephone the Dyson Helpline at 1-877-397-6622 open 6 days a week.
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Complete the enclosed Warranty Form and mail it to us.
This will confirm ownership of your Dyson appliance in the event of an insurance
loss, and enable us to contact you if necessary.
LIMITED 5 YEAR WARRANTY
TERMS AND CONDITIONS OF THE DYSON 5 YEAR LIMITED
WARRANTY.
WHAT IS COVERED
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Your Dyson appliance is warranted against original defects in material and
workmanship for a period of 5 years from the date of purchase, when used for
private household purposes in accordance with the Dyson Operating Manual.
If you do not have your proof of purchase, your warranty will start 90 days after
the date of manufacture, according to Dyson's records. This warranty provides,
at no extra cost to you, all labour and parts necessary to place your appliance in
proper operating condition during the warranty period.
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This warranty is valid only in the country in which the appliance was purchased.
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This limited warranty is subject to the following terms:
WHAT IS NOT COVERED
Dyson shall not be liable for costs, damages or repairs incurred as a result of,
due to, or from:
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Purchases of appliances from unauthorized dealers.
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Careless operation or handling, misuse, abuse and/or lack of maintenance or
use not in accordance with the Dyson Operating Manual.
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Use of the appliance other than for normal domestic purposes within Canada,
e.g. for commercial or rental purposes.
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Use of parts not in accordance with the Dyson Operating Manual.
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Use of parts and accessories other than those produced or recommended by
Dyson Canada Limited.
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External sources such as weather, electrical outages or power surges.
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Repairs or alterations carried out by unauthorized parties or agents.
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Clearing blockages from your appliance or washing of the filter.
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Normal wear and tear, including normal wearing parts, such as clear bin, filter,
brush bar, and power cord (or where external damage or abuse is diagnosed),
carpet or floor damage due to use not in accordance with Dyson's Operating
Manual or failure to turn the brush bar off when necessary.
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Reduction in battery discharge time due to battery age or use (where
applicable).
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Damage as a result of use not in accordance with the rating plate.
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Use of this appliance on rubble, ash, plaster, drywall, liquids, or wet surfaces.
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Additionally, this limited warranty does not apply to any appliance that has had
the serial number altered or removed.
WARRANTY SERVICE
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Please fill out and return the Warranty Form, register online at www.
dysoncanada.ca or call the Dyson Helpline.
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Before service can take place, the terms of the warranty require that you contact
the Dyson Helpline with your model name/number, serial number, date and
place of purchase.
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Please keep your purchase receipt in a safe place to ensure you have this
information.
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All work will be carried out by Dyson Canada Limited or its authorized agents.
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Any replaced defective parts will become property of Dyson Canada Limited.
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Service under this warranty will not extend the period of this warranty.
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If your appliance is not functioning properly, please call the Dyson Helpline.
Most issues can be rectified over the telephone by our trained Dyson
Helpline staff.
WARRANTY LIMITATIONS AND EXCLUSIONS
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Any implied warranties relating to your appliance including but not limited to
warranty of merchantability or warranty of fitness for a particular purpose, are
limited to the duration of this warranty. This limitation is not allowed by some
Provinces or Territories and so this limitation may not apply to you.
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Your remedy for breach of this warranty is limited to the warranty service
described above. Dyson Canada Limited will not be liable for any consequential
damages or incidental damages you may incur in connection with your purchase
and use of your machine. This limitation is not allowed by some Provinces or
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Territories and so this limitation may not apply to you.
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This limited warranty gives you specific legal rights. You may also have other
rights which vary by Province or Territory.
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This limited warranty is not transferable.
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This limited warranty is only available in Canada.
SUMMARY OF COVER
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You must provide proof of purchase before any work can be carried out on your
Dyson appliance. Without this proof, any work carried out may be chargeable.
Keep your receipt.
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All work will be carried out by Dyson Canada Limited or its authorized agents.
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Any parts which are replaced by Dyson will become the property of Dyson
Canada Limited.
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The repair or replacement of your appliance under warranty will not extend the
period of warranty.
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The warranty provides benefits which are additional to and do not affect your
statutory rights as a consumer.
IMPORTANT DATA PROTECTION INFORMATION
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If you choose to opt-in to receive communications from us, your details will be
held by Dyson Canada Limited or others on behalf of Dyson Canada Limited
so that we can assist you more quickly with our Dyson Helpline. From time to
time, Dyson Canada Limited may send you special offers and news of our latest
innovations.
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For more information about our data collection practices, please refer to the
Dyson Canada Limited privacy policy at www.dysoncanada.ca
CONFORMITY INFORMATION
This Class B digital apparatus complies with Canadian ICES-003.
Note your serial number for future reference.
Your serial number can be found on your rating plate which is on the
base of the appliance.
This illustration is for example purposes only.
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