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Sony VAIO PCG31113L User Manual

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User Guide
Personal Computer
VPCZ12 Series

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Summary of Contents for Sony VAIO PCG31113L

  • Page 1 User Guide Personal Computer VPCZ12 Series...

  • Page 2: Table Of Contents

    Contents Before Use................4 Using the International Roaming Service ....69 Finding More about Your VAIO Computer ....5 Using the Bluetooth Function ........71 Ergonomic Considerations .......... 10 Using Fingerprint Authentication .........76 Using the TPM .............83 Getting Started..............12 Locating Controls and Ports........13 Using Peripheral Devices ..........93 About the Indicator Lights ...........
  • Page 3 Precautions..............144 Microphone..............195 Safety Information ............. 145 Speakers ..............196 Care and Maintenance Information......148 Touch Pad ..............198 Handling Your Computer........... 149 Keyboard ..............199 Handling the LCD Screen ......... 151 Floppy Disks ..............200 Using the Power Source ........... 152 Audio/Video ...............201 Handling the Built-in Camera ........

  • Page 4: Before Use

    How to find specifications Some features, options, and supplied items may not be available on your computer. To find out about the configuration of your computer, visit the Sony online support web site at the following URLs: ❑ For customers in USA http://esupport.sony.com/EN/VAIO/...

  • Page 5: Finding More About Your Vaio Computer

    Before Use > Finding More about Your VAIO Computer Finding More about Your VAIO Computer This section provides support information about your VAIO computer. 1. Printed Documentation ❑ Quick Start Guide — An overview of components connection, set-up information, etc. ❑...
  • Page 6 - VAIO Model Specific Guide (this manual) - Information specific to your VAIO model, including ports, controls, and overall information on hardware. - VAIO Multimedia Suite - Information on VAIO software. Troubleshoot my VAIO Maintain and troubleshoot your VAIO computer with the VAIO Care, system restore, backup and recovery, and contact Sony support.
  • Page 7 Before Use > Finding More about Your VAIO Computer ❑ Program help files — May be included with the preinstalled software programs on your computer. You may be able to access the help files from the help menu on a specific program. ❑...
  • Page 8 3. Support Web Sites ❑ Sony online support web site The Sony online support web site provides instant access to information on commonly encountered problems. Type a description of the problem and the Knowledge Database searches for the corresponding solutions online.
  • Page 9 4. Customer Information Center If you do not find the information you are looking for at our site, you may call Sony directly. You can find the contact numbers on the Sony online support web site. In order to receive the fastest and most efficient services, have the following information...

  • Page 10: Ergonomic Considerations

    Before Use > Ergonomic Considerations Ergonomic Considerations You will be using your computer as a portable device in a variety of environments. Whenever possible, you should attempt to take account of the following ergonomic considerations for both stationary and portable environments: ❑...
  • Page 11 Before Use > Ergonomic Considerations ❑ Viewing angle of the computer display – Use the display tilting feature to find the best position. You can reduce eye strain and muscle fatigue by adjusting the tilt of the display to the proper position. Adjust the brightness level of the display as well.

  • Page 12: Getting Started

    Getting Started > Getting Started This section describes how to get started with using your VAIO computer. Before starting your computer for the first time, do not connect any other hardware that did not originally come with your computer. Upon completion, connect one device (for example, a printer, an external hard disk drive, a scanner, and so on) at a time, following the manufacturer's instructions.

  • Page 13: Locating Controls And Ports

    Getting Started > Locating Controls and Ports Locating Controls and Ports Take a moment to identify the controls and ports shown on the following pages. The appearance of your computer may be different from those illustrated in this manual due to variations in specifications. Front LCD screen (page 151)
  • Page 14 Getting Started > Locating Controls and Ports ASSIST button (page 39) Window arrangement button (page 39) VAIO button (page 39) Drive eject button (page 39), (page 41) SPEED mode indicator (page 19), (page 124) Performance selector switch (page 124) AUTO mode indicator (page 19), (page 124)
  • Page 15 Getting Started > Locating Controls and Ports Back Battery connector (page 22) SIM card slot (page 69) On selected models only.
  • Page 16 Getting Started > Locating Controls and Ports Right USB port (page 121) Optical disc drive (page 41) Manual eject hole (page 185) Monitor port (page 111) Power button/Power indicator (page 19) Compliant with the USB 2.0 standard and supports high-/full-/low- speeds. Not accessible when your computer is attached to the port replicator.
  • Page 17 Getting Started > Locating Controls and Ports Left DC IN port (page 20) Air vent Security slot Network (LAN) port (page 64) HDMI output port (page 114) USB ports (page 121) ExpressCard/34 slot (page 55) Not accessible when your computer is attached to the port replicator. There may be no sound from an output device connected to the HDMI output port for the first few seconds after playback starts.
  • Page 18 Getting Started > Locating Controls and Ports Bottom Air vents Port replicator connector cover (page 102) Memory module compartment cover (page 138)

  • Page 19: About The Indicator Lights

    Getting Started > About the Indicator Lights About the Indicator Lights Your computer is equipped with the following indicator lights: Indicator Functions Power 1 Illuminates in green while the computer is in Normal mode, blinks slowly in orange while the computer is in Sleep mode, and turns off when the computer is turned off or enters Hibernate mode.

  • Page 20: Connecting A Power Source

    Getting Started > Connecting a Power Source Connecting a Power Source You can use either an AC adapter or a rechargeable battery pack for supplying power to your computer. Before using the computer for the first time, you need to connect an AC adapter to your computer. Do not use your computer without installing the battery pack as it may cause the computer to malfunction.
  • Page 21 Getting Started > Connecting a Power Source ✍ To disconnect your computer completely from an AC power source, unplug the AC adapter from the AC outlet. Make sure that an AC outlet is easily accessible. If you do not intend to use your computer for an extended period of time, place the computer into Hibernate mode. See Using Hibernate Mode (page 31).

  • Page 22: Using The Battery Pack

    Getting Started > Using the Battery Pack Using the Battery Pack The battery pack is already installed on your computer at the time of delivery but is not fully charged. Do not use your computer without installing the battery pack as it may cause the computer to malfunction. Installing/Removing the Battery Pack To install the battery pack Turn off the computer and close the LCD screen lid.
  • Page 23 Getting Started > Using the Battery Pack Slide the battery pack diagonally into the battery compartment until the projection (2) on either side of the battery compartment fits into the U-shaped cut (3) on either side of the battery pack.
  • Page 24 Getting Started > Using the Battery Pack Push the battery pack down into the compartment until it clicks into place. Slide the battery LOCK switch inward to secure the battery pack on the computer.
  • Page 25 Slide and hold the battery RELEASE latch (2) outward, put your fingertip underneath the tab (3) on the battery pack, and lift the battery pack in the direction of the arrow, and then slide it away from the computer. This computer is designed to operate only with genuine Sony battery packs.
  • Page 26 Getting Started > Using the Battery Pack Charging the Battery Pack The battery pack supplied with your computer is not fully charged at the time of delivery. To charge the battery pack Install the battery pack. Connect the computer to a power source with the AC adapter. The charge indicator light is on while the battery pack is charging.
  • Page 27 Getting Started > Using the Battery Pack ✍ Keep the battery pack in your computer while it is directly connected to an AC power source. The battery pack continues to charge while you are using the computer. When the battery pack is running out of power and both the charge and power indicator lights blink, you should either connect the AC adapter to recharge the battery pack or shut down your computer and install a fully charged battery pack.
  • Page 28 Getting Started > Using the Battery Pack Checking the Battery Charge Capacity The battery charge capacity gradually decreases as the number of battery charging increases or the duration of use of the battery pack extends. To get the most out of the battery pack, check the battery charge capacity and change the battery settings.

  • Page 29: Shutting Down Your Computer Safely

    Getting Started > Shutting Down Your Computer Safely Shutting Down Your Computer Safely To avoid losing unsaved data, be sure to shut down your computer properly, as described below. To shut down your computer Turn off any peripherals connected to the computer. Click Start and the Shut down button.

  • Page 30: Using The Power Saving Modes

    Getting Started > Using the Power Saving Modes Using the Power Saving Modes You can take advantage of the power management settings to conserve battery life. In addition to the normal operating mode, your computer has two distinct power saving modes to suit your preference: Sleep and Hibernate. If you do not intend to use your computer for an extended period of time while it is disconnected from an AC power source, place the computer into Hibernate mode or turn it off.
  • Page 31 Getting Started > Using the Power Saving Modes Using Sleep Mode To activate Sleep mode Click Start, the arrow next to the Shut down button, and Sleep. To return to Normal mode ❑ Press any key. ❑ Press the power button on your computer. If you press and hold the power button for more than four seconds, your computer will turn off automatically.

  • Page 32: Keeping Your Computer In Optimum Condition

    Getting Started > Keeping Your Computer in Optimum Condition Keeping Your Computer in Optimum Condition Updating Your Computer Be sure to update your VAIO computer with the following software applications for enhancing your computer's efficiency, security, and functionality. The VAIO Update automatically notifies you of new updates available on the Internet, and downloads and installs them on the computer.
  • Page 33 Getting Started > Keeping Your Computer in Optimum Condition Using the VAIO Care With the VAIO Care, you can regularly conduct performance checks and tune-ups on your computer to keep it running at an optimum level. Launch the VAIO Care whenever a problem is found on your computer. The VAIO Care will provide appropriate measures to solve the problem.

  • Page 34: Using Your Vaio Computer

    Using Your VAIO Computer > Using Your VAIO Computer This section describes how to get the most out of using your VAIO computer. ❑ Using the Keyboard (page 35) ❑ Using the Touch Pad (page 38) ❑ Using Special-function Buttons (page 39) ❑...

  • Page 35: Using The Keyboard

    Using Your VAIO Computer > Using the Keyboard Using the Keyboard Your keyboard has additional keys that perform model-specific tasks. Combinations and Functions with the Fn Key ✍ Some keyboard functions can be used only after the operating system is finished launching. Combination/Feature Function Fn + % (F2): muting...
  • Page 36 Using Your VAIO Computer > Using the Keyboard Combination/Feature Function Changes the size of an image or a document displayed on some software. Fn + (F9/F10): zooming To make the view look smaller and further away (zoom out), press the Fn+F9 keys. To make the view look bigger and closer (zoom in), press the Fn+F10 keys.
  • Page 37 Using Your VAIO Computer > Using the Keyboard Changing the Backlit Keyboard Settings Some features and options may not be available on your computer. If your computer is equipped with a backlit keyboard, you can set the keyboard light to automatically turn on and off according to ambient light intensity.

  • Page 38: Using The Touch Pad

    Using Your VAIO Computer > Using the Touch Pad Using the Touch Pad You can point to, select, drag, and scroll objects on the screen using the touch pad. Action Description Point Slide your finger on the touch pad (1) to place the pointer (2) on an item or object. Click Press the left button (3) once.

  • Page 39: Using Special-Function Buttons

    Using Your VAIO Computer > Using Special-function Buttons Using Special-function Buttons Your computer is equipped with special buttons to help you use specific functions of the computer. Special-function button Functions Launches the VAIO Care while the computer is in Normal mode or Sleep mode. ASSIST button While the computer is off or in Hibernate mode, the ASSIST button launches the VAIO Care Rescue.

  • Page 40: Using The Built-In Camera

    Using Your VAIO Computer > Using the Built-in Camera Using the Built-in Camera Your computer is equipped with a built-in MOTION EYE camera. With the appropriate image capture software, you can perform the following operations: ❑ Capture still images and movies ❑...

  • Page 41: Using The Optical Disc Drive

    Using Your VAIO Computer > Using the Optical Disc Drive Using the Optical Disc Drive Your computer is equipped with a built-in optical disc drive. Some features and options in this section may not be available on your computer. See the specifications to find out about the configuration of your computer. To insert a disc Turn on the computer.
  • Page 42 Using Your VAIO Computer > Using the Optical Disc Drive Close the drive tray by pushing it in gently. Do not remove the optical disc while your computer is in a power saving mode (Sleep or Hibernate). Be sure to bring the computer back into Normal mode before removing the disc.
  • Page 43 Using Your VAIO Computer > Using the Optical Disc Drive Supported Discs ™ Your computer plays and records CDs, DVDs, and Blu-ray Disc media, depending on the model you purchased. See the reference chart below to find out which type of optical disc drive supports which types of media. PR: playable and recordable P: playable but not recordable –: not playable or recordable...
  • Page 44 When you buy pre-recorded or blank discs for use with your VAIO computer, be sure to read the notices on the disc package carefully to check both playback and recording compatibility with your computer's optical disc drives. Sony does NOT guarantee the compatibility of VAIO optical disc drives with discs that are not compliant with the official "CD,"...
  • Page 45 Using Your VAIO Computer > Using the Optical Disc Drive Notes on Using the Optical Disc Drive Notes on writing data to a disc ❑ Only use circular discs. Do not use discs in any other shape (star, heart, card, etc.), as this may damage the optical disc drive.
  • Page 46 Using Your VAIO Computer > Using the Optical Disc Drive Notes on region codes Region code indicators are labeled on the discs or packages to indicate in which region and on what type of player you can play the disc. If the region code indicates "all," you can play this disc in most regions of the world. If the region code for your residence area is different from the label, you cannot play the disc on your computer.
  • Page 47 Using Your VAIO Computer > Using the Optical Disc Drive Playing Discs To play a disc Insert a disc into the optical disc drive. Connect the AC adapter to the computer and close all running software applications before playing a disc. If nothing appears on the desktop, click Start, All Programs, and your desired software to play the disc.

  • Page 48: Using "Memory Stick

    Using Your VAIO Computer > Using "Memory Stick" Using "Memory Stick" "Memory Stick" is a compact, portable, and versatile IC recording media especially designed for exchanging and sharing digital data with compatible products, such as digital cameras, mobile phones, and other devices. Because it is removable, it can be used for external data storage.
  • Page 49 Using Your VAIO Computer > Using "Memory Stick" Inserting and Removing "Memory Stick" To insert "Memory Stick" Locate the "Memory Stick Duo" slot. Hold "Memory Stick" with the arrow pointing toward the slot. Carefully slide "Memory Stick" into the slot until it clicks into place. Do not force the media into the slot.
  • Page 50 Using Your VAIO Computer > Using "Memory Stick" Before using "Memory Stick Micro" ("M2"), be sure to insert it into an "M2" Duo adaptor. If you insert the media directly into the "Memory Stick Duo" slot without the adaptor, you may not be able to remove it from the slot.
  • Page 51 Using Your VAIO Computer > Using "Memory Stick" To remove "Memory Stick" Do not remove "Memory Stick" while the Media Access indicator light is lit. If you do, you may lose data. Large volumes of data may take time to load, so make sure the indicator light is unlit before removing "Memory Stick".
  • Page 52 Using Your VAIO Computer > Using "Memory Stick" Formatting "Memory Stick" To format "Memory Stick" "Memory Stick" is formatted by default and is ready for use. If you want to reformat the media with your computer, follow these steps. Be sure to use the device that is designed to format the media and supports "Memory Stick" when formatting the media. Formatting "Memory Stick"...
  • Page 53 Using Your VAIO Computer > Using "Memory Stick" Click Start. Follow the on-screen instructions. It may take time to format "Memory Stick" depending on the media type.
  • Page 54 Notes on Using "Memory Stick" ❑ Your computer has been tested and found compatible with Sony branded "Memory Stick" with capacity of up to 32 GB that are available as of January 2010. However, not all "Memory Stick" are guaranteed of compatibility.

  • Page 55: Using Other Modules / Memory Cards

    Using Your VAIO Computer > Using Other Modules / Memory Cards Using Other Modules / Memory Cards Using the ExpressCard Module Your computer is equipped with an ExpressCard/34 slot for transferring data among digital cameras, camcorders, music players, and other audio/video devices. This slot can only accommodate an ExpressCard/34 (34 mm wide) module Referred to as the ExpressCard slot and the ExpressCard module in this manual.
  • Page 56 Using Your VAIO Computer > Using Other Modules / Memory Cards To insert an ExpressCard module Your computer is supplied with a slot protector in the ExpressCard slot. Remove the slot protector before you use the slot. Locate the ExpressCard slot. Push the ExpressCard slot protector so that the protector pops out.
  • Page 57 Using Your VAIO Computer > Using Other Modules / Memory Cards ✍ If the module does not go into the slot easily, remove it gently and verify you are inserting it in the proper direction. Make sure you use the most recent driver software provided by the ExpressCard module manufacturer.
  • Page 58 Using Your VAIO Computer > Using Other Modules / Memory Cards To remove an ExpressCard module Insert the ExpressCard slot protector to block any particles from entering the slot when not using an ExpressCard module. Before moving your computer, be sure to insert the ExpressCard slot protector into the slot. ✍...
  • Page 59 Using Your VAIO Computer > Using Other Modules / Memory Cards Using the SD Memory Card Your computer is equipped with an SD memory card slot. You can use this slot to transfer data among digital cameras, camcorders, music players, and other audio/video devices. Before you use the SD memory card The SD memory card slot on your computer can accommodate the following memory cards: ❑...
  • Page 60 Using Your VAIO Computer > Using Other Modules / Memory Cards To insert an SD memory card Locate the SD memory card slot. Hold the SD memory card with the arrow pointing toward the slot. Carefully slide the SD memory card into the slot until it clicks into place. Do not force the card into the slot.
  • Page 61 Using Your VAIO Computer > Using Other Modules / Memory Cards To remove an SD memory card Locate the SD memory card slot. Check that the Media Access indicator light is unlit. Push in the SD memory card toward the computer and release. The SD memory card ejects.
  • Page 62 Using Your VAIO Computer > Using Other Modules / Memory Cards Notes on Using Memory Cards General notes on using the memory card ❑ Be sure to use memory cards that are compliant with the standards supported by your computer. ❑...

  • Page 63: Using The Internet

    Using Your VAIO Computer > Using the Internet Using the Internet Before using the Internet, you need to sign up with an Internet Service Provider (ISP) and set up devices required for connecting your computer to the Internet. The following types of Internet connection services may be available from your ISP: ❑...

  • Page 64: Using The Network (Lan)

    Using Your VAIO Computer > Using the Network (LAN) Using the Network (LAN) You can connect your computer to 1000BASE-T/100BASE-TX/10BASE-T type networks with a LAN cable. Connect one end of a LAN cable (not supplied) to the network (LAN) port on the computer or the optional port replicator and the other end to your network.

  • Page 65: Using The Wireless Lan

    Using Your VAIO Computer > Using the Wireless LAN Using the Wireless LAN The Wireless LAN (WLAN) allows your computer to connect to a network through a wireless connection. The WLAN uses the following IEEE 802.11a/b/g/n standard, which specifies the type of technology used. See the specifications to find out about the configuration of your computer.
  • Page 66 Using Your VAIO Computer > Using the Wireless LAN Notes on Using the Wireless LAN Function General notes on using the wireless LAN function ❑ In some countries or regions, using WLAN products may be restricted by the local regulations (e.g. limited number of channels).
  • Page 67 Using Your VAIO Computer > Using the Wireless LAN Note on the data encryption The WLAN standard includes the encryption methods: Wired Equivalent Privacy (WEP), which is a security protocol, Wi-Fi Protected Access 2 (WPA2), and Wi-Fi Protected Access (WPA). Proposed jointly by the IEEE and Wi-Fi Alliance, both WPA2 and WPA are specifications of standards based on interoperable security enhancements that increase the level of data protection and access control for existing Wi-Fi networks.
  • Page 68 Using Your VAIO Computer > Using the Wireless LAN Using the Wireless LAN Function Be sure to turn on the WIRELESS switch before starting the wireless LAN function. To use the wireless LAN function, you first need to set up the wireless LAN function. Use the SmartWi Connection Utility to set up the wireless LAN function.

  • Page 69: Using The International Roaming Service

    Using Your VAIO Computer > Using the International Roaming Service Using the International Roaming Service To use the international roaming service, you first need to insert a SIM card into the SIM card slot on your computer. Follow these steps to insert the SIM card. Some features and options in this section may not be available on your computer.
  • Page 70 Using Your VAIO Computer > Using the International Roaming Service Insert the SIM card into the SIM card slot with its printed circuit side down. Do not touch the printed circuit on the SIM card. Be sure to hold your computer firmly before inserting or removing the card. Do not damage the SIM card in any way, either by bending or exerting pressure on the card.

  • Page 71: Using The Bluetooth Function

    Using Your VAIO Computer > Using the Bluetooth Function Using the Bluetooth Function ® You can establish wireless communications between your computer and other Bluetooth devices such as another computer or a mobile phone. You can transfer data between these devices without cables at a range of up to 33 feet / 10 meters in an open area.
  • Page 72 Using Your VAIO Computer > Using the Bluetooth Function Bluetooth Security The Bluetooth wireless technology has an authentication function, which allows you to determine with whom you choose to communicate. With the authentication function, you can prevent any anonymous Bluetooth devices from accessing your computer.
  • Page 73 Using Your VAIO Computer > Using the Bluetooth Function Communicating with Another Bluetooth Device You can connect your computer to a Bluetooth device such as another computer, a mobile phone, a PDA, a headset, a mouse, or a digital camera without the use of any cables. To communicate with another Bluetooth device To communicate with another Bluetooth device, you first need to set up the Bluetooth function.
  • Page 74 Using Your VAIO Computer > Using the Bluetooth Function Notes on Using the Bluetooth Function ❑ The data transfer rate varies, depending on the following conditions: ❑ Obstacles, such as walls, located between devices ❑ Distance between devices ❑ Material used in walls ❑...
  • Page 75 Using Your VAIO Computer > Using the Bluetooth Function ❑ The Bluetooth function may not work with other devices, depending on the manufacturer or the software version employed by the manufacturer. ❑ Connecting multiple Bluetooth devices to your computer may cause channel congestion, resulting in poor performance of the devices.

  • Page 76: Using Fingerprint Authentication

    Using Your VAIO Computer > Using Fingerprint Authentication Using Fingerprint Authentication Your computer may be equipped with a fingerprint sensor to provide you with additional convenience. Some features and options in this section may not be available on your computer. See the specifications to find out about the configuration of your computer.
  • Page 77 Using Your VAIO Computer > Using Fingerprint Authentication ❑ Archive encryption ❑ File Safe feature to encrypt/decrypt data With the File Safe feature, you can create an encrypted archive to include a file and/or folder for protection against unauthorized access. The encrypted archive can be decrypted or unlocked for included file/folder access by swiping your finger across the fingerprint sensor or entering the backup password you specified for encryption.
  • Page 78 Using Your VAIO Computer > Using Fingerprint Authentication Registering a Fingerprint To use the fingerprint authentication function, you must register your fingerprint(s) in your computer. ✍ Set the Windows password on your computer before registration. See Setting the Windows Password (page 132) for the detailed instructions.
  • Page 79 Using Your VAIO Computer > Using Fingerprint Authentication If you have failed to register a fingerprint, follow these steps to try again. Place the top joint of your finger on the fingerprint sensor (1). Swipe your finger perpendicularly across the fingerprint sensor.
  • Page 80 Using Your VAIO Computer > Using Fingerprint Authentication Place your fingertip flat in the center of the fingerprint sensor. Scan your fingerprint from the top joint of the finger to the fingertip. Keep your finger in contact with the fingerprint sensor while swiping. Fingerprint registration may fail if you move your finger too quickly or too slowly.
  • Page 81 Using Your VAIO Computer > Using Fingerprint Authentication Logging Onto Your System To use the fingerprint authentication function in place of a password entry to log onto your system, you need to set the power- on and Windows passwords and configure your computer for fingerprint authentication. For setting the power-on and Windows passwords, see Setting the Password (page 127).
  • Page 82 Using Your VAIO Computer > Using Fingerprint Authentication Erasing the Registered Fingerprints Before disposing of your computer or transferring it to a third person, it is strongly recommended you erase the fingerprint data registered on the fingerprint sensor after erasing the data stored on your built-in storage device. To erase the registered fingerprints Turn on the computer.

  • Page 83: Using The Tpm

    Using Your VAIO Computer > Using the TPM Using the TPM The Trusted Platform Module (TPM) may be embedded in your computer to provide basic security functions. In combination with the TPM, you can encrypt and decrypt your data to strengthen computer security against inappropriate access. Some features and options in this section may not be available on your computer.
  • Page 84 Using Your VAIO Computer > Using the TPM Important Notice Notes on encrypting the operating system or program files Encrypting files used by your operating system or any software application, using the Encrypting File System (EFS) with the TPM, will disable you to launch or operate such software. To avoid such problems, observe the following before using the EFS: ❑...
  • Page 85 Using Your VAIO Computer > Using the TPM Notes on encrypting key files or files on the Personal Secure Drive Encrypting files created in the following folders when your user account is initialized and the EFS is enabled will disable you to launch your TPM software and decrypt the encrypted data.
  • Page 86 Using Your VAIO Computer > Using the TPM Notes on encrypting backup files or other files Encrypting backup archive files or emergency recovery token files will disable you to recover your computer system for emergency, and encrypting password reset token files or secret files will disable you to reset the password. Do not encrypt the following files or folders: ✍...
  • Page 87 Using Your VAIO Computer > Using the TPM ❑ Key and certificate backup file Default file name: SpBackupArchive.xml ❑ PSD backup file Default file name: <Drive name>-Personal Secure Drive.fsb ❑ Owner password backup file Default file name: SpOwner_<your computer name>.tpm ❑...
  • Page 88 Using Your VAIO Computer > Using the TPM Configuring the TPM To use the embedded TPM, you need to: Enable the TPM in the BIOS setup screen. Install the Infineon TPM Professional Package. Initialize and configure the TPM. To enable the TPM in the BIOS setup screen Turn on your computer.
  • Page 89 See the on-screen documentation for detailed information. To open the documentation, click Start, All Programs, Infineon Security Platform Solution, and Help. The maintenance and management of TPM-protected data must be carried out at your own risk. Sony assumes no liability for any defects arising out of your data maintenance and management.
  • Page 90 Using Your VAIO Computer > Using the TPM Using BitLocker Drive Encryption with the TPM BitLocker Drive Encryption is a data encryption feature that is available on models with Windows 7 Ultimate. Enabling BitLocker Drive Encryption in conjunction with the TPM encrypts all data on the built-in storage device. For detailed information on how to use and configure BitLocker Drive Encryption, see Windows Help and Support.
  • Page 91 Using Your VAIO Computer > Using the TPM To unlock the encrypted data with a recovery key stored on a USB flash memory device To unlock the encrypted data with a recovery key stored on a USB flash memory device, your system needs to access the USB flash memory device when you boot the computer.
  • Page 92 Using Your VAIO Computer > Using the TPM Updating your BIOS with updating software, such as the VAIO Update, changes the BIOS settings back to the default. You need to repeat the steps above again. It takes several hours to complete the encryption process.

  • Page 93: Using Peripheral Devices

    Using Peripheral Devices > Using Peripheral Devices You can add functionality to your VAIO computer by using the various ports on the computer. ❑ Using the Noise Canceling Headphones (page 94) ❑ Connecting a Port Replicator (page 101) ❑ Connecting External Speakers or Headphones (page 109) ❑...

  • Page 94: Using The Noise Canceling Headphones

    Using Peripheral Devices > Using the Noise Canceling Headphones Using the Noise Canceling Headphones A pair of noise canceling headphones may be supplied with your computer. Some features and options in this section may not be available on your computer. See the specifications to find out about the configuration of your computer.
  • Page 95 Using Peripheral Devices > Using the Noise Canceling Headphones Before You Use the Noise Canceling Headphones ❑ You can enable the noise canceling function only when the supplied noise canceling headphones are connected to the headphones jack that supports this function. ❑...
  • Page 96 Using Peripheral Devices > Using the Noise Canceling Headphones ❑ When the noise canceling function does not seem to be working, unplug the supplied noise canceling headphones completely and then plug them back again. ❑ Keep the built-in microphone (1) of the noise canceling headphones unblocked to ensure that the noise canceling function can be fully in effect.
  • Page 97 Using Peripheral Devices > Using the Noise Canceling Headphones Connecting the Noise Canceling Headphones To connect the noise canceling headphones Plug the headphones cable into the headphones jack i. icon appears on the taskbar to indicate that the noise canceling function is enabled and a balloon message pops up from the icon.
  • Page 98 Using Peripheral Devices > Using the Noise Canceling Headphones Adjusting the Effect of the Noise Canceling Function The noise canceling headphones supplied with your computer is configured to yield the optimum effect by default. If you feel that the noise canceling function is not fully in effect, you may be able to adjust the effect with the Noise Canceling Control slider on the Noise Canceling Headphones window.
  • Page 99 Using Peripheral Devices > Using the Noise Canceling Headphones Using the microphone directivity function Just like an ordinary microphone, the built-in microphone of the noise canceling headphones picks up ambient sounds coming from all directions. The microphone directivity (beamforming) function, however, can reduce ambient noises and pick up mainly your voice and sounds coming from your front and rear.
  • Page 100 Using Peripheral Devices > Using the Noise Canceling Headphones What to do if the icon and the balloon do not appear When the noise canceling function icon ( ) is not on the taskbar and the balloon message does not pop up from the icon, change the noise canceling function settings.

  • Page 101: Connecting A Port Replicator

    Using Peripheral Devices > Connecting a Port Replicator Connecting a Port Replicator Attaching an optional port replicator enables you to connect additional peripherals to your computer, such as a printer and an external display. Locating Ports on the Port Replicator DC IN indicator Illuminates while the port replicator is powered.
  • Page 102 Using Peripheral Devices > Connecting a Port Replicator Attaching Your Computer to the Port Replicator Be sure to install the battery pack before attaching your computer to the port replicator. To attach your computer to the port replicator Be sure to use the AC adapter supplied with the port replicator. To prevent loss of unsaved data, be sure to turn off your computer before attaching it to the port replicator.
  • Page 103 Using Peripheral Devices > Connecting a Port Replicator Be sure to plug the AC adapter cable as illustrated below:...
  • Page 104 Using Peripheral Devices > Connecting a Port Replicator Remove the port replicator connector cover from the bottom of the computer. You may find it difficult to remove the port replicator connector cover, as it is tight in place on your computer. Do not exert extra pressure when removing the cover so as not to damage the computer or the port replicator connector cover.
  • Page 105 Using Peripheral Devices > Connecting a Port Replicator Align the rear bottom corners of the computer with the guides on the port replicator.
  • Page 106 Using Peripheral Devices > Connecting a Port Replicator Gently push down the computer until it clicks into place. Lift open the LCD screen lid and turn on the computer.
  • Page 107 Using Peripheral Devices > Connecting a Port Replicator Disconnecting Your Computer from the Port Replicator To prevent loss of unsaved data, be sure to turn off your computer before disconnecting it from the port replicator. When the battery pack is running out of power, disconnecting your computer from the port replicator may result in loss of unsaved data. To disconnect your computer from the port replicator Lift the computer away from the port replicator.
  • Page 108 Using Peripheral Devices > Connecting a Port Replicator Replace the port replicator connector cover on the bottom of the computer. ✍ It is extremely important that you replace the port replicator connector cover after disconnecting your computer from the port replicator. If the connector is left uncovered, dust may get inside and damage the computer.

  • Page 109: Connecting External Speakers Or Headphones

    Using Peripheral Devices > Connecting External Speakers or Headphones Connecting External Speakers or Headphones You can connect external sound output devices (not supplied), such as speakers or headphones, to your computer. To connect external speakers ✍ Make sure your speakers are designed for computer use. Turn down the volume of the speakers before you turn them on.

  • Page 110: Connecting An External Display

    Using Peripheral Devices > Connecting an External Display Connecting an External Display Some features and options in this section may not be available on your computer. Blu-ray Disc playback on a connected external display may be interrupted, depending on the type or bit rate of the video. You may be able to solve this problem by lowering the screen resolution of the display.
  • Page 111 Using Peripheral Devices > Connecting an External Display Connecting a Computer Display or a Projector You can connect an external display, such as a computer display or a projector, either directly to your computer or via the optional port replicator. To connect a computer display or a projector The monitor port on your computer is not accessible when the computer is attached to the port replicator.
  • Page 112 Using Peripheral Devices > Connecting an External Display ✍ If necessary, connect the headphones jack on the projector and the headphones jack (4) i on the computer with a speaker cable (5). Your computer is compliant with the HDCP standard and capable of encrypting the transmission channel of digital video signals for the purpose of copyright protection, which enables you to play and view a wide variety of copyright protected and high-quality content.
  • Page 113 Using Peripheral Devices > Connecting an External Display ✍ If the external computer display is equipped with an HDMI input port, plug one end of an HDMI cable into the HDMI output port on the computer and the other end into the HDMI input port on the computer display. To connect a TFT/DVI monitor, use an HDMI to DVI-D adapter to connect it to the HDMI output port on the computer;...
  • Page 114 Set up the TV configuration system. If a device driver other than the one provided by Sony is used, the image will not be displayed and the audio will not be heard. Always use the device driver provided by Sony for updates.
  • Page 115 Using Peripheral Devices > Connecting an External Display ✍ See the manual that came with your TV for more information on installation and use. The HDMI cable carries both video and audio signals.
  • Page 116 Using Peripheral Devices > Connecting an External Display To connect a high-quality digital sound output device between your computer and a TV You can connect a high-quality home theater receiver or other surround sound decoder devices between your computer and TV using an HDMI connection.

  • Page 117: Selecting Display Modes

    Using Peripheral Devices > Selecting Display Modes Selecting Display Modes When an external display is connected, you can select either your computer screen or the connected display to use as the primary monitor. The monitor port on your computer is not accessible when the computer is attached to the port replicator. The screen resolution of your external display may change when you change the performance mode.

  • Page 118: Using The Multiple Monitors Function

    Using Peripheral Devices > Using the Multiple Monitors Function Using the Multiple Monitors Function The Multiple Monitors function allows you to distribute portions of your desktop across separate displays. For example, if you have an external display connected to the monitor port, your computer screen and the external display can function as a single desktop.
  • Page 119 Using Peripheral Devices > Using the Multiple Monitors Function To use the Multiple Monitors function The monitor port on your computer is not accessible when the computer is attached to the port replicator. The screen resolution of your external display may change when you change the performance mode. When you use the HDMI output port on your computer or the DVI-D port on the port replicator, select the SPEED or AUTO mode with the performance selector switch.

  • Page 120: Connecting An External Microphone

    Using Peripheral Devices > Connecting an External Microphone Connecting an External Microphone You can connect an external microphone (not supplied) to your computer. To connect an external microphone Plug the microphone cable (1) into the microphone jack (2) m. ✍ Make sure your microphone is designed for computer use.

  • Page 121: Connecting A Usb Device

    Using Peripheral Devices > Connecting a USB Device Connecting a USB Device You can connect a Universal Serial Bus (USB) device, such as a mouse, a floppy disk drive, a speaker, or a printer, to your computer. To connect a USB device Choose the USB port (1) you prefer to use.
  • Page 122 Using Peripheral Devices > Connecting a USB Device Notes on connecting a USB device ❑ You may need to install the driver software supplied with your USB device before use. See the manual that came with the USB device for more information. ❑...

  • Page 123: Customizing Your Vaio Computer

    Customizing Your VAIO Computer This section briefly describes how to change the main settings of your VAIO computer. Among other things, you will learn how to use and customize the look of your Sony software and utilities. ❑ Selecting Performance Modes (page 124) ❑...

  • Page 124: Selecting Performance Modes

    Customizing Your VAIO Computer > Selecting Performance Modes Selecting Performance Modes Your computer is equipped with the performance selector switch for changing the performance mode without restarting the computer. With this switch, you can choose one out of three performance modes: two distinct modes that use a specific video controller and another mode that automatically selects an optimum one between the two.
  • Page 125 Customizing Your VAIO Computer > Selecting Performance Modes To select a performance mode Slide the performance selector switch (1) in the direction of your desired mode. Type of Mode Description STAMINA mode Uses the Intel Graphics Media Accelerator and disables some hardware devices on your computer to conserve battery power.
  • Page 126 Customizing Your VAIO Computer > Selecting Performance Modes To check the current performance mode ❑ Find out which performance mode indicator light is lit: STAMINA, SPEED, or AUTO. ❑ Find out which performance mode icon is on the Windows desktop notification area.

  • Page 127: Setting The Password

    If you forget the machine password, the password needs to be reset and a fee will be charged. To reset the password, contact an authorized Sony service/support center. To find the nearest center or agent, see Finding More about Your VAIO...
  • Page 128 Customizing Your VAIO Computer > Setting the Password Setting the Power-on Password To add the power-on password (machine password) Turn on the computer. Press the F2 key when the VAIO logo appears. The BIOS setup screen appears. If the screen does not appear, restart the computer and press the F2 key several times when the VAIO logo appears.
  • Page 129 Customizing Your VAIO Computer > Setting the Password To add the power-on password (user password) Make sure you set the machine password before setting the user password. Turn on the computer. Press the F2 key when the VAIO logo appears. The password entry screen appears.
  • Page 130 Customizing Your VAIO Computer > Setting the Password To change or remove the power-on password (machine password) Turn on the computer. Press the F2 key when the VAIO logo appears. The password entry screen appears. If the screen does not appear, restart the computer and press the F2 key several times when the VAIO logo appears.
  • Page 131 Customizing Your VAIO Computer > Setting the Password To change or remove the power-on password (user password) Turn on the computer. Press the F2 key when the VAIO logo appears. The password entry screen appears. If the screen does not appear, restart the computer and press the F2 key several times when the VAIO logo appears.
  • Page 132 Customizing Your VAIO Computer > Setting the Password Setting the Windows Password To add the Windows password Click Start and Control Panel. Click User Accounts and Family Safety or User Accounts. Click User Accounts. Click Create a password for your account under Make changes to your user account. In the New password and Confirm new password fields, enter the password for your account.
  • Page 133 Customizing Your VAIO Computer > Setting the Password To remove the Windows password Click Start and Control Panel. Click User Accounts and Family Safety or User Accounts. Click User Accounts. Click Remove your password. In the Current password field, enter the current password that you want to remove. Click Remove password.

  • Page 134: Using Intel(R) Vt

    Customizing Your VAIO Computer > Using Intel(R) VT Using Intel(R) VT Intel(R) Virtualization Technology (VT) allows you to use hardware virtualization software for enhancing your computer's performance. Intel VT may not be available depending on the CPU installed on your computer. For information on virtualization and how to use hardware virtualization software, contact the software publisher.

  • Page 135: Using The Vaio Control Center

    Customizing Your VAIO Computer > Using the VAIO Control Center Using the VAIO Control Center The VAIO Control Center utility allows you to access system information and to specify preferences for system behavior. To use the VAIO Control Center Click Start, All Programs, and VAIO Control Center. Select your desired control item and change the settings.

  • Page 136: Using The Vaio Power Management

    Customizing Your VAIO Computer > Using the VAIO Power Management Using the VAIO Power Management Power management helps you set up power plans for running on AC or battery power to suit your requirements for power consumption. The VAIO Power Management function is added to the Windows Power Options. With this software application, you can enhance the Windows power management functions to ensure better operation of your computer and longer battery life.

  • Page 137: Upgrading Your Vaio Computer

    ❑ You should not install it yourself, if you are not familiar with upgrading memory on a computer. ❑ You should not touch the connectors or open the memory module compartment cover. For assistance, contact an authorized Sony service/support center. To find the nearest center or agent, see Finding More about Your VAIO Computer (page The type of module and the amount of memory installed on your computer may differ depending on the model you purchased.

  • Page 138: Adding And Removing Memory

    Upgrading Your VAIO Computer > Adding and Removing Memory Adding and Removing Memory If you want to expand the functionality of your computer, you can increase the amount of memory by replacing the installed memory module. Before you upgrade your computer's memory, read the notes and procedures in the following pages. Notes on adding memory modules ❑...
  • Page 139 Upgrading Your VAIO Computer > Adding and Removing Memory ❑ Use the special bag supplied with the memory module or wrap the module in aluminum foil to protect it from ESD. ❑ Introducing any liquids, foreign substances, or objects into the memory module slots or other internal components of your computer will result in damage to the computer and any repair costs will not be covered by the warranty.
  • Page 140 Upgrading Your VAIO Computer > Adding and Removing Memory Removing and Installing a Memory Module To change or add a memory module Shut down the computer and disconnect all peripheral devices. Unplug the computer and remove the battery pack. Wait about an hour until the computer cools down. Unscrew two screws (indicated by the arrows below) on the bottom of the computer and remove the memory module compartment cover.
  • Page 141 Upgrading Your VAIO Computer > Adding and Removing Memory Remove the currently installed memory module as follows: ❑ Pull the latches in the direction of the arrows (1). The memory module is released. ❑ Make sure that the memory module tilts up and then pull it out in the direction of the arrow (2). Remove the new memory module from its packaging.
  • Page 142 Upgrading Your VAIO Computer > Adding and Removing Memory Slide the memory module into the memory module slot and push it in until it clicks into place. Do not touch any components on the motherboard other than the memory module. Be sure to insert the connector edge of the memory module into the slot while aligning the notch on the module with the small projection in the open slot.
  • Page 143 Upgrading Your VAIO Computer > Adding and Removing Memory Viewing the Amount of Memory To view the amount of memory Turn on the computer. Click Start, All Programs, and VAIO Control Center. Click System Information and System Information. You can view the amount of system memory in the right pane. If the additional memory does not appear, repeat the installation procedure and restart the computer.

  • Page 144: Precautions

    Precautions > Precautions This section describes safety guidelines and precautions to help you protect your VAIO computer from potential damage. ❑ Safety Information (page 145) ❑ Care and Maintenance Information (page 148) ❑ Handling Your Computer (page 149) ❑ Handling the LCD Screen (page 151) ❑...

  • Page 145: Safety Information

    Precautions > Safety Information Safety Information Computer ❑ Use your computer on a solid, stable surface. ❑ Provide adequate air circulation to prevent internal overheating. Do not place your computer on porous surfaces such as rugs, blankets, couches, beds, or near draperies that may block its air vents. ❑...
  • Page 146 ❑ For your safety, Sony recommends using the genuine Sony battery pack and AC adapter provided with this product. If these items need to be replaced during the life of the product, be sure to use a compatible genuine Sony battery pack or AC adapter.
  • Page 147 Precautions > Safety Information Headphones ❑ Road safety – Do not use headphones while driving, cycling, or operating any motorized vehicle. It may create a traffic hazard and is illegal in some areas. It can also be potentially dangerous to play loud music while walking, especially at pedestrian crossings.

  • Page 148: Care And Maintenance Information

    Precautions > Care and Maintenance Information Care and Maintenance Information Computer ❑ Clean the cabinet with a soft, dry or lightly moistened cloth with a mild detergent solution. Do not use an abrasive pad, scouring powder, or solvent such as alcohol or benzine, as these may damage the finish of your computer. ❑...

  • Page 149: Handling Your Computer

    Precautions > Handling Your Computer Handling Your Computer ❑ If you drop a solid object or any liquid onto your computer, shut down the computer, unplug it, and remove the battery pack. You may want to have the computer checked by qualified personnel before operating it again. ❑...
  • Page 150 If any problems occur, unplug the computer and contact an authorized Sony service/support center. To find the nearest center or agent, see Finding More about Your VAIO Computer (page ❑...

  • Page 151: Handling The Lcd Screen

    ❑ Do not change the LCD screen orientation setting in the Tablet PC Settings window even when there are change options available for selection, as this may make your computer unstable. Sony assumes no liability for any malfunctions arising from changes to the settings.

  • Page 152: Using The Power Source

    ❑ You can purchase a power strip with a surge protector. This device helps prevent damage to your computer caused by sudden power surges, in an electrical storm, for example. ❑ Use the AC adapter supplied with your computer or genuine Sony products. Do not use any other AC adapter as it may cause a malfunction.

  • Page 153: Handling The Built-In Camera

    Precautions > Handling the Built-in Camera Handling the Built-in Camera ❑ Do not touch the lens protection cover of the built-in camera, as it may cause scratches on the cover and such scratches will appear on the captured images. ❑ Do not let the direct sunlight get into the lens of the built-in camera regardless of your computer's power state, as it may cause the camera to malfunction.

  • Page 154: Handling Discs

    Precautions > Handling Discs Handling Discs ❑ Fingerprints and dust on the surface of a disc may cause read errors. Be sure to hold the disc by its edges and central hole, as shown below: ❑ Never affix an adhesive label to a disc. This will affect the use of the disc and may result in irreparable damage.

  • Page 155: Using The Battery Pack

    ❑ Do not charge the battery pack in any way other than as described in this user guide or as designated by Sony in writing. ❑ While the battery pack is in use or being charged, heat builds up in the battery pack. This is normal and is not cause for concern.

  • Page 156: Handling "Memory Stick

    Precautions > Handling "Memory Stick" Handling "Memory Stick" ❑ Do not touch the "Memory Stick" connector with your finger or metallic objects. ❑ Use only the adhesive label supplied with "Memory Stick". ❑ Do not bend, drop, or expose "Memory Stick". ❑...

  • Page 157: Handling The Built-In Storage Device

    Precautions > Handling the Built-in Storage Device Handling the Built-in Storage Device The built-in storage device (hard disk drive or solid state drive) has a high storage density and reads or writes data in a short time. However, it can be easily damaged if improperly used. If the built-in storage device is damaged, the data cannot be restored.

  • Page 158: Using Fingerprint Authentication

    Sony assumes no liability for any problems and damages arising out of your use of or inability to use the fingerprint sensor. ❑ The fingerprint recognition rate depends on your operating conditions and varies among individuals as well.

  • Page 159: Using The Tpm

    ❑ Although your computer is provided with the TPM security functions, these functions do not ensure complete protection of your data and hardware. Sony assumes no liability for any problems and damages arising out of your use of the functions.
  • Page 160 Precautions > Using the TPM ❑ The maintenance and management of TPM-protected data must be carried out at your own risk. Sony assumes no liability for any defects arising out of your data maintenance and management.

  • Page 161: Troubleshooting

    If these suggestions fail to solve your problems, use the VAIO Care. To launch the software, see Using the VAIO Care (page 33). If the problems still cannot be solved and you need assistance, visit the Sony online support web site at the following URLs: ❑ For customers in USA http://esupport.sony.com/EN/VAIO/ ❑ For customers in Canada http://www.sony.ca/support/...
  • Page 162 Troubleshooting > ❑ Bluetooth Technology (page 181) ❑ Optical Discs (page 185) ❑ Display (page 190) ❑ Printing (page 194) ❑ Microphone (page 195) ❑ Speakers (page 196) ❑ Touch Pad (page 198) ❑ Keyboard (page 199) ❑ Floppy Disks (page 200) ❑...

  • Page 163: Computer Operations

    ❑ Condensation may cause your computer to malfunction. If this occurs, do not use the computer for at least one hour. ❑ Check that you are using the supplied Sony AC adapter. For your safety, use only the genuine Sony rechargeable battery...
  • Page 164 Troubleshooting > Computer Operations What should I do if the green power indicator light turns on but my screen remains blank? ❑ Press the Alt+F4 keys several times to close the application window. An application error may have occurred. ❑ If the Alt+F4 keys do not work, click Start, the arrow next to the Shut down button, and Restart to restart your computer. ❑...
  • Page 165 Troubleshooting > Computer Operations What should I do if my computer or software stops responding? ❑ If your computer stops responding while a software application is running, press the Alt+F4 keys to close the application window. ❑ If the Alt+F4 keys do not work, click Start and the Shut down button to turn off your computer. ❑...
  • Page 166 22). ❑ If the problem persists, it means the installed battery pack is not compatible. Remove the battery pack and contact an authorized Sony service/support center. To find the nearest center or agent, see Finding More about Your VAIO Computer...
  • Page 167 Troubleshooting > Computer Operations Why does the System Properties window display a slower CPU speed than the maximum? This is normal. Because your computer's CPU utilizes a type of CPU speed controlling technology for power conservation purposes, System Properties may display the current CPU speed instead of the maximum speed. What should I do if my computer does not accept my password and returns a message, Enter Onetime Password? If you enter a wrong power-on password three times consecutively, the Enter Onetime Password message appears and...
  • Page 168 Troubleshooting > Computer Operations How can I change the boot device order? You can use one of the BIOS functions to change the boot device order. Follow these steps: Turn on your computer. Press the F2 key when the VAIO logo appears. The BIOS setup screen appears.

  • Page 169: System Update / Security

    Troubleshooting > System Update / Security System Update / Security How can I find important updates for my computer? You can find and install the latest updates on your computer with the software applications: the Windows Update and the VAIO Update. See Updating Your Computer (page 32) for more information.
  • Page 170 Troubleshooting > System Update / Security How do I keep my antivirus software updated? You can keep the Norton Internet Security current with the latest updates from Symantec Corporation. To download and install the latest security updates, follow these steps: Your computer must be connected to the Internet to download the updates.

  • Page 171: Recovery

    Troubleshooting > Recovery Recovery How can I create recovery media? You can create recovery media using the VAIO Care. The media are used to restore your computer system to its factory default settings. For detailed information, click VAIO General User Guide under Use my VAIO in Help and Support (page If your computer is not equipped with a built-in optical disc drive, you need to connect an external optical disc drive (not supplied).
  • Page 172 Troubleshooting > Recovery How do I reduce the volume of the recovery area? Your built-in storage device contains the recovery area where the data for the system recovery is stored. If your computer includes a solid state drive, you might want to reduce the volume of the recovery area by following these steps: Insert a recovery media into the optical disc drive while your computer is in Normal mode, turn off the computer, and then turn it on once again.

  • Page 173: Battery Pack

    Troubleshooting > Battery Pack Battery Pack How do I find the battery charging status? You can check the charge indicator for the battery charging status. See Charging the Battery Pack (page 26) for more information. When is my computer using AC power? When your computer is connected to an AC outlet with the AC adapter, it uses AC power, even if the battery pack is installed.
  • Page 174 Troubleshooting > Battery Pack Can my computer enter Hibernate mode while running on battery power? Your computer can enter Hibernate mode while running on battery power, but some software programs and peripheral devices prevent the system from entering Hibernate mode. If you are using a program that prevents the system from entering Hibernate mode, save your data frequently to avoid losing data.
  • Page 175 22). ❑ If the problem persists, it means the installed battery pack is not compatible. Remove the battery pack and contact an authorized Sony service/support center. To find the nearest center or agent, see Finding More about Your VAIO Computer...

  • Page 176: Built-In Camera

    Troubleshooting > Built-in Camera Built-in Camera Why does the viewfinder show no images or poor-quality images? ❑ The built-in camera cannot be shared by more than one software application. Exit the current application before launching another. ❑ The viewfinder may show some noise, for example horizontal streaks, when you are viewing a rapid-moving object. This is normal and does not indicate a malfunction.
  • Page 177 Troubleshooting > Built-in Camera What should I do if movie playback shows dropped frames while my computer is running on battery power? The battery pack is running out of power. Connect your computer to an AC outlet. What should I do if captured images flicker? This problem occurs when you use the camera under fluorescent lights due to a mismatch between the lighting output frequency and the shutter speed.

  • Page 178: Networking (Lan/Wireless Lan)

    Troubleshooting > Networking (LAN/Wireless LAN) Networking (LAN/Wireless LAN) What should I do if my computer cannot connect to a wireless LAN access point? ❑ Connection capability is affected by distance and obstructions. You may need to move your computer away from obstructions or closer to any access point you may be using.
  • Page 179 Troubleshooting > Networking (LAN/Wireless LAN) What should I do if I cannot access the Internet? ❑ Check the access point settings. See the manual that came with your access point for more information. ❑ Make sure your computer and the access point are connected to one another. ❑...
  • Page 180 ❑ Wireless LAN communication uses divided frequency bands known as channels. Third-party wireless LAN access point channels may be preset to different channels from Sony devices. ❑ If you are using a wireless LAN access point, see connectivity information contained in the manual that came with your access point.

  • Page 181: Bluetooth Technology

    Troubleshooting > Bluetooth Technology Bluetooth Technology What should I do if other Bluetooth devices cannot find my computer? ❑ Make sure both devices have the Bluetooth function enabled. ❑ Make sure the WIRELESS switch is on and the WIRELESS indicator light is lit on your computer. ❑...
  • Page 182 Troubleshooting > Bluetooth Technology What should I do if other Bluetooth devices cannot connect to my computer? ❑ Check the suggestions in What should I do if I cannot find the Bluetooth device I want to communicate with? (page 181). ❑...
  • Page 183 Troubleshooting > Bluetooth Technology Can I use a device with Bluetooth technology on airplanes? With Bluetooth technology, your computer transmits a radio frequency of 2.4 GHz. Sensitive locations, such as hospitals and airplanes, may have restrictions on use of Bluetooth devices to avoid radio interference. Check with facility staff to see if use of the Bluetooth function on the computer is permitted.
  • Page 184 Troubleshooting > Bluetooth Technology What should I do if I do not hear sound from my headphones or audio/video controller? Check whether your headphones or audio/video controller supports the SCMS-T content protection. If not, you need to change the SCMS-T settings to connect the device using the Advanced Audio Distribution Profile (A2DP). To change the SCMS-T settings, follow these steps: ✍...

  • Page 185: Optical Discs

    Troubleshooting > Optical Discs Optical Discs Why does my computer freeze when I try to read a disc? The disc that your computer is trying to read may be dirty or damaged. Follow these steps: Press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart to restart the computer. Turning off your computer with the Ctrl+Alt+Delete keys may cause loss of unsaved data.
  • Page 186 Troubleshooting > Optical Discs What should I do if I cannot play a disc properly on my computer? ❑ Make sure the disc is inserted into the optical disc drive with the label facing upward. ❑ Make sure the necessary program(s) is installed according to the manufacturer's instructions. ❑...
  • Page 187 Troubleshooting > Optical Discs ❑ Make sure the correct driver software is installed. Follow these steps: Click Start and Control Panel. Click System and Security. Click System. Click Device Manager in the left pane. The Device Manager window appears with a listing of your computer's hardware devices. If an "X"...
  • Page 188 Troubleshooting > Optical Discs What should I do if I cannot play Blu-ray Disc media or my computer becomes unstable during Blu-ray Disc playback? ❑ Check if your optical disc drive supports the Blu-ray Disc media. ❑ You may not be able to play some Blu-ray Disc content on your computer, or the computer may become unstable during Blu-ray Disc playback.
  • Page 189 Troubleshooting > Optical Discs What should I do if my external optical disc drive does not work properly? Make sure that your external optical disc drive is connected to an AC power source and the USB port on your computer. If it is not connected, the external optical disc drive may not work properly.

  • Page 190: Display

    Troubleshooting > Display Display Why did my screen go blank? ❑ Your computer screen may go blank if the computer loses power or enters a power saving mode (Sleep or Hibernate). If the computer is in LCD (Video) Sleep mode, press any key to bring the computer back into Normal mode. See Using the Power Saving Modes (page 30) for more information.
  • Page 191 Troubleshooting > Display What should I do if I do not see proper images or videos? ❑ Be sure to select True Color (32 bit) for the display colors before using video/image software or starting DVD playback. Selecting any other option may prevent such software from displaying images successfully. To change the display colors, follow these steps: Right-click on the desktop and select Screen resolution.
  • Page 192 Troubleshooting > Display Why doesn't my screen display a video? ❑ If the display output is directed to the external display and the external display is disconnected, you cannot display a video on your computer screen. Stop video playback, change the display output to the computer screen, and then restart video playback.
  • Page 193 Troubleshooting > Display How do I run Windows Aero? To run Windows Aero, follow these steps: Right-click on the desktop and select Personalize. Select your desired theme from Aero Themes. For information about the Windows Aero features, such as Windows Flip 3D, see Windows Help and Support.

  • Page 194: Printing

    Troubleshooting > Printing Printing What should I do if I cannot print a document? ❑ Make sure your printer is on, and the printer cable is securely connected to the ports on the printer and your computer. ❑ Make sure your printer is compatible with the Windows operating system installed on your computer. ❑...

  • Page 195: Microphone

    Troubleshooting > Microphone Microphone What should I do if my microphone does not work? ❑ If you are using an external microphone, make sure the microphone is turned on and is properly plugged into the microphone jack on your computer. ❑...

  • Page 196: Speakers

    Troubleshooting > Speakers Speakers What should I do if I do not hear sound from the built-in speakers? ❑ If you are using a program that has its own volume control, make sure the volume control is properly set. See the program's help file for more information.
  • Page 197 Troubleshooting > Speakers What should I do if my external speakers do not work? ❑ Check the suggestions in What should I do if I do not hear sound from the built-in speakers? (page 196). ❑ If you are using a program that has its own volume control, make sure the volume control is properly set. See the program's help file for more information.

  • Page 198: Touch Pad

    Troubleshooting > Touch Pad Touch Pad What should I do if the touch pad does not work? ❑ You may have disabled the touch pad before connecting a mouse to your computer. See Using the Touch Pad (page 38). ❑ Make sure that a mouse is not connected to your computer. ❑...

  • Page 199: Keyboard

    Troubleshooting > Keyboard Keyboard What should I do if the keyboard configuration is wrong? The language layout of your computer's keyboard is labeled on the packaging box. If you choose a different regional keyboard when you complete the Windows setup, the key configuration will be mismatched. To change the keyboard configuration, follow these steps: Click Start and Control Panel.

  • Page 200: Floppy Disks

    Troubleshooting > Floppy Disks Floppy Disks Why doesn't the Safely Remove Hardware and Eject Media icon appear on the taskbar when the drive is connected? Your computer does not recognize the floppy disk drive. First, make sure the USB cable is properly connected to the USB port.

  • Page 201: Audio/Video

    Troubleshooting > Audio/Video Audio/Video How do I turn off the Windows startup sound? To turn off the Windows startup sound, follow these steps: Click Start and Control Panel. Click Hardware and Sound. Click Manage audio devices under Sound. On the Sounds tab, click to cancel the Play Windows Startup sound check box. Click OK.
  • Page 202 Troubleshooting > Audio/Video What should I do if I do not hear the sound from the sound output device connected to the HDMI output port, optical output port, or headphones jack? When you use the HDMI output port on your computer, select the SPEED or AUTO mode with the performance selector switch. See Selecting Performance Modes (page 124) for mode selection.

  • Page 203: Memory Stick

    Troubleshooting > "Memory Stick" "Memory Stick" What should I do if I cannot use "Memory Stick" that was formatted on a VAIO computer on other devices? You may need to reformat your "Memory Stick". Formatting "Memory Stick" erases all data, including music data previously saved on it. Before you reformat "Memory Stick", back up important data and confirm that "Memory Stick"...

  • Page 204: Peripherals

    Troubleshooting > Peripherals Peripherals What should I do if I cannot connect a USB device? ❑ If applicable, check the USB device is turned on and using its own power supply. For example, if you are using a digital camera, check if the battery is charged. If you are using a printer, check if the power cable is connected properly to an AC outlet.

  • Page 205: Port Replicator

    Troubleshooting > Port Replicator Port Replicator Why can't I use my TFT/DVI monitor connected to the DVI-D port? When you use the DVI-D port on the port replicator, select the SPEED or AUTO mode with the performance selector switch. See Selecting Performance Modes (page 124) for mode selection.

  • Page 206: Trademarks

    VAIO, the VAIO logo, and Backstage are trademarks or registered trademarks of Sony Electronics Inc. i.LINK is a name to denote IEEE 1394. i.LINK and i.LINK logo " " are the trademarks of Sony Corporation. Intel, Pentium, Intel SpeedStep, and Atom are trademarks or registered trademarks of Intel Corporation in the United States and/or other countries.
  • Page 207 Trademarks > The ExpressCard word mark and logos are owned by the PCMCIA and any use of such marks by Sony Corporation is under license. Other trademarks and trade names are those of their respective owners. HDMI, the HDMI Logo, and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

  • Page 208: Notice

    In the manual, the ™ or ® marks are not specified. Sony Corporation reserves the right to make any modification to this manual or the information contained herein at any time without notice. The software described herein is governed by the terms of a separate user license agreement.
  • Page 209 © 2010 Sony Corporation...

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