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Chatsworth Products RIM-600 User Manual

Chatsworth products remote infrastructure management rim-600 user manual
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Remote Infrastructure Management
(RIM-600)

User Manual

Version 1.04
800-834-4969
techsupport@chatsworth.com
©2006 Chatsworth Products, Inc. All rights reserved. CPI and MegaFrame are
www.chatsworth.com
registered trademarks and TeraFrame is a trademark of Chatsworth Products, Inc.
All other trademarks belong to their respective companies. MKT-60020-328-GT 1/06

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Summary of Contents for Chatsworth Products RIM-600

  • Page 1: User Manual

    (RIM-600) User Manual Version 1.04 800-834-4969 techsupport@chatsworth.com ©2006 Chatsworth Products, Inc. All rights reserved. CPI and MegaFrame are www.chatsworth.com registered trademarks and TeraFrame is a trademark of Chatsworth Products, Inc. All other trademarks belong to their respective companies. MKT-60020-328-GT 1/06...
  • Page 2 Every effort has been made to ensure that the information in this document is complete, accu- rate and up-to-date. Chatsworth Products, Inc. assumes no responsibility for the results of errors beyond its control. Chatsworth Products, Inc. also cannot guarantee that changes in equipment made by other manufacturers, and referred to in this manual, will not affect the applicability of the information in this manual.

  • Page 3: Important Safety Instructions

    • Do not overload wall outlets and extension cords, as this can result in the risk of fire or electric shock. • To reduce the risk of electric shock, the power supply cord for the RIM-600 Host must have a grounded lug.

  • Page 4: Fcc Requirements

    5. Remove main power and telephone connections before replacing the battery. FCC Requirements Part 68: The Chatsworth RIM-600 complies with 47 CFR, Part 68 of the rules. On the back of the unit there is a label that contains, among other information, the Certification Number and the Ringer Equivalence Number (REN) for this equipment.

  • Page 5: Canadian Department Of Communications Statement (Host Only)

    (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.) To comply with this law, you must enter the following information into your RIM-600: • Date and Time as described in the Unit Properties section of the Software Manual.
  • Page 6 Ringer Equivalence Numbers of all the devices does not exceed 5.0. For RIM-600, the Ringer Equivalence Number is 0.3.

  • Page 7: Year Limited Warranty

    1 YEAR LIMITED WARRANTY PLEASE READ THIS WARRANTY CAREFULLY BEFORE USING THE PRODUCT. THIS LIMITED WARRANTY CONTAINS CHATSWORTH PRODUCTS’ STANDARD TERMS AND CONDITIONS. WHERE PERMITTED BY THE APPLICABLE LAW, BY KEEPING YOUR CHATSWORTH PRODUCT BEYOND THIRTY (30) DAYS AFTER THE DATE OF DELIVERY, YOU FULLY ACCEPT THE TERMS AND CONDITIONS SET FORTH IN THIS LIMITED WARRANTY.
  • Page 8 RIM-600 Manual YOU AGREE TO RELEASE, WAIVE, DISCHARGE AND COVENANT NOT TO SUE WARRANTORS, THEIR OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS OR AFFILIATED COMPANIES, FOR ANY AND ALL LIABILITIES POTENTIALLY ARISING FROM ANY CLAIM, DEMAND OR ACTION BASED UPON ANY LOSSES, LIABILITIES, DAMAGES OR COSTS, INCLUDING...

  • Page 9: Table Of Contents

    Important Safety Instructions ..........iii FCC Requirements.
  • Page 10 Chapter 2: RIM-600 Software ........39...
  • Page 11 Installing from the CD ..........42 Starting the RIM-600 ConsoleView Software ....... . 43 Configuring Hosts and Nodes .
  • Page 12 Configuring User Profiles and Contacts ........61 Configuring User Profiles .
  • Page 13 Communicating with your RIM-600 ........
  • Page 14 Connection to RIM-600 Host or Node ........
  • Page 15 Chapter 7: RIM-600 Sensors ........107...
  • Page 16 Electrical box installation ..........116 Hidden cable surface installation .
  • Page 17 Introduction ............128 Package Contents.
  • Page 18 Specifications ............144 Technical Support for the RIM-600 Sensors ....... . 145 Appendix A: Weekly Testing Procedure .

  • Page 19: Chapter 1: Installation

    ConsoleView software to program and manage your RIM-600 system. Technical Support If any questions arise upon installation or operation of the RIM-600, please contact the CPI Technical Service Department at 800.834.4969 and have the following information available: • Date of purchase __________________ •...

  • Page 20: About This Manual

    HOST INSTALLATION and CONFIGURATION Physical Description The RIM-600 Host is housed in a 17”w x 1.75”h x 10”d enclosure, which is 1 EIA rack-mount space high. Front Panel Layout The front panel contains connections for eight sensor inputs, microphone input, Ethernet port, serial port, and status LEDs.

  • Page 21: Sensor Inputs

    Use caution when installing or modifying telephone lines. Sensor Inputs The sensor inputs are designed to interface with RIM-600 series sensors (See Chapter 7). The use of RJ-45 jacks for sensor inputs allows the use of existing structured cabling to connect remote sen- sors.

  • Page 22: Ac Power And Battery Leds

    This section provides information on: n Operating environment n Rack, wall, and tabletop installation n Connecting sensors Parts Required Phillips Screwdriver Figure 2: Rear Panel of the RIM-600 Host 9 pin F/F null Dumb terminal or PC modem cable w/9 pin com port...

  • Page 23: Operating Environment

    The RIM-600 Host can be wall mounted using the optional wall mount brackets. Follow the steps below: 1) Attach the optional wall mount brackets to the sides of the RIM-600 using the eight black #6-32 screws. A Phillips screwdriver will be required. (Order part # 60075-001 Universal Wall Mount Kit) 2) Attach the unit to the wall using two screws per side.

  • Page 24: Tabletop Installation

    The RIM-600 Host can be installed on a tabletop or shelf. Follow the steps below: 1) Attach the four self-adhesive rubber feet to the four corners on the bottom of the RIM-600. 2) Place the unit on a tabletop or shelf and connect the power cord into a 90-260VAC outlet.

  • Page 25: Network Configuration

    For example: Suppose you have an RIM-600 installed in room A and you want to install a sensor in room B. If your existing cabling infrastructure has an unused cable path between room A and room B, then you simply use an RJ-45 interconnect cable to connect the RIM-600 to the patch panel in room A, and an RJ-45 interconnect cable from the wall jack in room B to the sensor.

  • Page 26: Default Gateway

    Option 3 will allow you to set all pertinent network settings listed under Option 2. NOTE: You can remotely reconfigure the Host network settings using the RIM-600 ConsoleView software if the Allow Remote Configuration option is set to Y. However, the Host must initially be configured via the serial port before any remote configuration is possible.
  • Page 27 Option 6 allows you to configure the RAS (Remote Access Server). This can be used to provide remote access to your network via a dial-up connection to the RIM-600 Host. Note that there are serious security risks associated with enabling this feature. A sample of the RAS menu is shown...

  • Page 28: Local Configuration Definitions

    The default password in a new unit is “rim600.” IP: This is the IP address assigned to the RIM-600 on your network. This address is provided by you or your network administrator. It is formatted as a standard dotted decimal number.

  • Page 29: Battery Maintenance

    The RIM-600 Host includes an internal UPS that automatically switches to battery backup in the event of an AC power failure. The battery in the RIM-600 Host is a 12V 2.9AH gel cell. This bat- tery will keep the unit operating for approximately 3.5 hours when fully charged and under normal operating conditions.
  • Page 30 Attach the connector with the red wire to the positive terminal of the battery. Step 11) Attach the connector with the black wire to the negative terminal of the battery. Step 12) Replace the top RIM-600 cover and secure with the screws. Step 13) Re-install in rack. Step 14) Re-attach the power cord.

  • Page 31: Rim-600 Host Specifications

    RIM-600 Host Specifications Operating Specifications Power Consumption (typ) 25 Watts Communications Specifications Environmental Monitoring Internal Monitoring Number of Sensor Ports 8 Sensor Input Connector RJ-45 External Microphone 3.5mm jack, electret condenser Temperature 32–122° F Humidity 5–90% RH non-condensing Power Supply 90–260VAC 47–63Hz Power Connection IEC 320 Dimensions 1.75"h x 9.5"d x 19"w...

  • Page 32: Node Installation & Configuration

    RIM-600 Manual NODE INSTALLATION & CONFIGURATION Physical Description The RIM-600 Node is housed in a 9.6"w x 1.75"h x 7"d enclosure, which is 1 EIA rack-mount space high. Front Panel Layout The front panel contains connections for eight sensor inputs, microphone input, Ethernet port, serial port, and power LED.

  • Page 33: On/Off Switch

    Replacing the battery Parts Required Phillips Screwdriver Operating Environment Before you install the RIM-600 Node be sure that your operating environment meets the physical requirements of the equipment. Operating Temperature: 32º –122º Fahrenheit (0º– 50º C) Humidity: Power: Rack Requirements:...

  • Page 34: Battery Replacement

    The RIM-600 Node can be wall mounted using the optional wall mount brackets. Follow the steps below: 1) Attach the optional wall mount brackets to the sides of the RIM-600 using the eight black #6- 32 screws. A Phillips screwdriver will be required. (Order part # 60075-001 Universal Wall Mount Kit) 2) Attach the unit to the wall using two screws per side.

  • Page 35: Tabletop Installation

    For example: Suppose you have an RIM-600 Node installed in room A and you want to install a sensor in room B. If your existing cabling infrastructure has an unused cable path between room A and room B, then you simply use...

  • Page 36: Network Configuration

    RIM-600 Manual an RJ-45 interconnect cable to connect the RIM-600 Node to the patch panel in room A, and an RJ- 45 interconnect cable from the wall jack in room B to the sensor. The sensor produces an analog signal which must connect directly to the Host or Node.

  • Page 37: Local Configuration Definitions

    Option 6 will logout without rebooting. Local Configuration Definitions Parent Host IP Address: This is the IP address of the RIM-600 Host that this Node is associated with. Node IP Address: This is the IP address assigned to the RIM-600 on your network. This address is provided by you or your network administrator.

  • Page 38: Node Specifications

    RIM-600 Manual Node Specifications Operating Specifications Communications Specifications Environmental Monitoring 38 38 Temperature 32–122° F Humidity 5–90% RH non-condensing Power Supply 120VAC 60Hz Power Consumption 10 Watts Dimensions 1.8"h x 7.0"d x 9.6"w Backup Battery (1) 6V 3.4AH sealed rechargeable Backup Time 3.5 Hours...

  • Page 39: Chapter 2: Rim-600 Software

    Enterprise, then Add Enterprise Group. See below: Right-click on the words IP Unknown below the enterprise name and select Set IP Address. Enter the IP address for your RIM-600 Host and click OK. The software will prompt you for a username and password to log in.

  • Page 40: Configure The Unit Properties For The Host And Node(S)

    Most Alphanumeric pagers work best when set to 1200bps. The Host can synchronize its clock each night to a time server. To use this feature the RIM-600 must have network access to a server which supports one of the following: Network Time Protocol - NTP (RFC-1035), Time Protocol - TP (RFC-868), or Daytime Protocol - DP (RFC-867).

  • Page 41: Configure User Profiles And Contacts

    New IP Alarm. Enter the information to configure the network device you wish to monitor. Be sure to enable the alarm. The RIM-600 unit will ping/connect to the IP address and port you select about once per minute. The IP Alarm programming screen is shown below:...

  • Page 42: Software Installation And Hardware Requirements

    RIM-600 Node Identification message - Node Unit Properties Screen Input Sensor message IP Alarms message PowerGate messages Software Installation and Hardware Requirements This section describes how to install and configure the RIM-600 ConsoleView Software for your enterprise. Hardware and Software Requirements Minimum Requirements: Intel Pentium processor or equivalent...

  • Page 43: Starting The Rim-600 Consoleview Software

    Double-click the RIM-600 icon to start the RIM-600 ConsoleView Software. The software will automatically try to connect to all RIM-600 Hosts that have been configured. If this is the first time you are running the software, you will need to create an Enterprise Group and add a Host within each Enterprise.

  • Page 44: Adding An Enterprise Group

    Right-click on the words IP Unknown below the enterprise name and select Set IP Address. Enter the IP address for your RIM-600 Host and click OK. The software will prompt you for a username and password to log in. For new units, the default username is admin and the default password is rim600.

  • Page 45: Setting The Unit Properties For The Rim-600 Host

    Properties. On the System Info tab, enter the Unit Name, Description and Location. These param- eters will be used when sending alarms to identify the unit. Check the Auto-Connect on Startup box if you want the RIM-600 software to connect automatically with the unit at startup. See Figure below.

  • Page 46: Adding A Node

    X hours box. Finally, select the Clock Settings tab. To set the time in the RIM-600 Host, click the button labeled Set to Current PC Time. Next, select the Host’s Time Zone according to its location. If you would...

  • Page 47: Deleting A Node

    IP address. Setting the Unit Properties for the Node To set the Properties of your RIM-600 Node, right-click on the Node name and select Node Properties. The Node Name will be copied from the node itself as programmed during the network configuration procedure.

  • Page 48: Sample Application

    In normal operation information is periodically passed between the Node and Host. This informa- tion mainly consists of current Input values and IP Alarm status. The amount of data transferred during this update is about 700 bytes. You can choose how often information is updated from the Node by selecting either periodic updates (Auto Send) or by selecting Update on a Percent Change basis.

  • Page 49: Configuring Environmental Inputs

    NOTE: If the Modify button is grey (inactive) then the unit either does not have the Allow Remote Configuration option set, or the unit’s firmware does not support this feature and requires upgrading. Enter the new network parameters and click OK. The Node will reboot and temporarily disconnect from the Host.

  • Page 50: Editing The Schedule

    In Use: This indicates that a valid sensor is plugged into the channel. Enabled: This indicates if the channel is currently enabled for alarm monitoring. If it is disabled, the RIM-600 will not send alarm messages. A channel can be enabled or disabled based on a 7- day + holiday time schedule.
  • Page 51 Reset Time: This is the time allowed for an acknowledged alarm’s fault condition to be corrected before the RIM-600 resets (reactivates) the alarm and begins the message delivery process all over again. The minimum reset time is 30 minutes.

  • Page 52: Alarm Response Via The Powergate, Powergate2, Or Camera

    Alarm Response via the PowerGate, PowerGate2, or Camera PowerGate When an alarm occurs, you can have PowerGate or PowerGate2 outlets automatically turn ON, turn OFF, or CYCLE power to a device. Cycling will switch an outlet OFF for 10 seconds and then switch it back ON.

  • Page 53: High Sound Alarms

    Contact Schedule. High Sound Alarms The RIM-600 measures the sound level with the built-in microphone on the front panel. This can be useful in detecting audible alarms in close proximity to the unit. To detect alarms at a distance from the unit, you can plug an external condenser microphone into the mic jack. Note that the audible alarm must be more than just a periodic beep.

  • Page 54: Environmental Input Alarm Logic

    Trouble Alarms The RIM-600 monitors the presence of all connected sensors to insure the reliability of the system. When a sensor is removed from a Host or Node for more than a minute, a trouble alarm is gener- ated.
  • Page 55 configure the Templates, click the plus box next to the word Settings to expand the options under this heading. Next, expand the Input Templates. This will list all of the different sensor types. Right-click on each of the sensor names to bring up the individual Template programming screens. An example is shown below.

  • Page 56: Configuring Ip Alarms

    Enabled: This indicates if the IP Address is currently enabled for alarm monitoring. If it is disabled, the RIM-600 will not send alarm messages. An IP Alarm can be enabled or disabled based on a 7-day + holiday time schedule.
  • Page 57 RIM-600 on the Voice screen. Reset Time: This is the time allowed for an acknowledged alarm’s fault condition to be corrected before the RIM-600 resets (reactivates) the alarm and begins the message delivery process all over again. The minimum reset time is 30 minutes.

  • Page 58: Alarm Logic

    For example: If the ping Retries is set to 3, then the RIM-600 must fail to ping/connect to the device 4 times in a row (initial attempt + 3 retries) to trip an alarm. If the device were to respond after the second attempt, then the failure counter would reset, thus requiring four subsequent successive failures to trip an alarm.

  • Page 59: Removing An Ip Alarm

    Removing an IP Alarm Expand the IP Alarms and right-click on the IP Alarm you wish to remove. Choose Delete this IP Alarm, and it will be removed. Figure 28: IP Alarm Flowchart Chapter 2: Software Chapter 2: Software...

  • Page 60: Input/Alarm Classes

    • IP Alarms You can have up to 64 classes in the RIM-600. To add Classes, just type in a new class name in the Class table list and click OK. The class programming screen is shown above. Note that the Diagnostic Class does not appear in the list shown above.

  • Page 61: Configuring User Profiles And Contacts

    When an alarm occurs the RIM-600 will check the list of User Profiles to see who should be con- tacted. Users whose class list includes the class of the alarm will be contacted. Each user can have up to 8 contact destinations (phone numbers, e-mail addresses, …).

  • Page 62: Permissions

    The “Enable This Profile” option provides a convenient way to temporarily enable or disable a User Profile. When a Profile is disabled (unchecked), no alarms or reports will be sent to that user, and the user will not be permitted to log on to the system. Clicking the Permissions button will bring up the Permission screen.

  • Page 63: Classes

    In addition to controlling programming access when using the RIM-600 ConsoleView Software, permissions also have an effect during a telephone call. In voice mode the unit will recite only menus and status information for devices that the user has permission to hear.

  • Page 64: Deleting A Profile

    The Contacts are the actual telephone numbers, e-mail addresses, pager numbers, etc… that the RIM-600 will contact when an alarm occurs. You can have up to 8 Contacts per User Profile. Each Contact can have its own Schedule so that you can have certain Contacts be Enabled during daytime hours and others Enabled during nighttime hours.

  • Page 65: Voice Calls

    For most voice calls you can simply enter the telephone number of the person you want called. Consider the location of the RIM-600 Host when entering the number. If an area code is required to call from the Host to your telephone, be sure to include it.

  • Page 66: Fax Calls

    Receives Unacknowledged Alarms: This option applies only to voice and pager calls. When select- ed the RIM-600 will call this contact until the alarm has been acknowledged or until the number of call attempts has been exhausted. If the alarm is acknowledged by another user, this contact will stop being called.

  • Page 67: Saving And Loading Programming

    Saving and Loading Programming The programming in your RIM-600 can be saved to a file. This gives you the ability to back up your programming or copy the same programming to another RIM-600 unit. Note that the file you save will not include custom voice files or settings entered through the serial port (network param- eters, web settings, two-way e-mail, RAS, etc.).
  • Page 68 In the Format field select “PCM.” In the Attributes field select “8,000 Hz, 8 Bit, Mono 8 KB/s.” See the following screen. Next, save this recording format by typing “RIM-600” in the Name field and click Save As. Click OK on each screen until you get back to the Sound Recorder main screen.

  • Page 69: Holiday Setup

    The window to the right displays all of the voice message file names stored in the RIM-600. To change the file name of a voice message click Rename. Enter a new file name and click OK. To delete a voice message, highlight the message and click the Delete button.

  • Page 70: Alarm Message Pop-Ups

    Alarm Message Pop-Ups While online with one or more RIM-600 units through the ConsoleView Software, you can have an alarm message pop up on your computer screen whenever an alarm occurs. This could be an environmental or IP alarm on any Host or Node. You can configure this feature to display a general message indicating the Unit and Channel names, or you can associate a custom message with each input.

  • Page 71: Setting Pop-Up Text Location

    Setting Pop-Up Text Location When using custom pop-up messages you must specify where these messages will be located. To do this, right-click on the name of your host within the menu tree and select Alarm Pop-Up Notice Location. Select the drive and folder where the messages will be stored. Editing Pop-Up Custom Message To edit the custom message for a particular environmental input or IP alarm, right-click on the cho- sen input and select Edit Alarm Pop-Up Message.

  • Page 72: E-Mail Setup And Two-Way E-Mail Commands

    Return Address programmed. These are the minimum programming requirements to send e- mail. If you have at least these two items programmed and the RIM-600 is unable to deliver the message, then you will get the message “SMTP Server not Responding,” which essentially means that you have one or more of the following problems: (a) The wrong SMTP server name programmed.

  • Page 73: Two Way E-Mail

    RIM-600. A set of commands is available that can be sent to a Host, within an e-mail, that will cause the Host to reply back to the sending e-mail address. Commands are available to inquire status, perform network ping and IP trace-route, and control outlets on a PowerGate.

  • Page 74: Requesting A Powergate Outlet Command

    Requesting a PowerGate Outlet Command To request a PowerGate Outlet command, send an e-mail message to your RIM-600 Host with the following information: To: <e-mail address of your RIM-600> Subject: rim600 username: <valid profile username> email: <your e-mail address> command: powergate "<PowerGate Name>" "<Outlet Name>" on/off/cycle For example: To: rim600@mycompany.com...

  • Page 75: Configuring A Video Camera

    The first step is to get the camera running on your network. This process is independent of the RIM-600. Follow the instructions included with the camera to get it set up. Once the camera is properly set up, go into the RIM-600 ConsoleView Software. Cameras are added to the RIM-600 by expanding the Settings menu and right-clicking on the word Cameras.
  • Page 76 Up to 128 cameras can be configured in a RIM-600 system. These can be a mix of Axis cameras, Axis camera servers, and Panasonic devices. Once the camera(s) have been configured they can then be associated with a particular Host or Node so that links for these cameras will appear within the menu tree for the chosen unit.

  • Page 77: Web Page

    Web Page The RIM-600 will produce a web page which includes: • The status of all Environmental Inputs and IP Alarms. • The ability to program most parameters. • Links to view logged data for each Input and IP alarm.

  • Page 78: Updating The Web Page

    Remote Web Page The RIM-600 can send a copy of its web page to another web server via FTP (File Transfer Protocol), so that the web page can be viewed on another network (for example, on the Internet). To configure the unit to FTP the web page, right-click on the Host and select Network Settings.

  • Page 79: Viewing The Remote Web Page

    Viewing the Remote Web Page To view the remote web page that the RIM-600 uploaded, you need to know its web address. This address corresponds to the Server name, plus the directory, plus the file name of the web page. It will look something like this: http://www.mycompany.com/jwilson/rim600.html...

  • Page 80: Datalog History

    History in the menu tree.) Datalog History The RIM-600 can log up to 62,500 samples of environmental and IP Alarm history. When the log fills, it will overwrite the oldest data first. Environmental data will display the actual value, while IP Alarm data will display either Normal, Timed Out, or IP Down.

  • Page 81: Viewing History

    HistoryView, or from the main menu select File, then HistoryView. The first screen will prompt you to select a RIM-600 Host. Click in the box next the Host you want to Query. The program will then load the associated nodes and input names. Next, select the Host or Nodes that you want to query information on, then select any filters that you want to apply.

  • Page 82: Graphing

    If you double-click on an item in the Environmental or IP Alarm box, all of the listed items will become selected and/or deselected. Last, select a time frame to perform the query and click View. The selected data will now be displayed. See sample screen below: Graphing Graphing data is possible when the selected query contains only Samples.

  • Page 83: Copying To The Clipboard

    To do this, go to your main RIM-600 menu and right-click on History in the tree diagram. Select Force Full Eventlog Download to manually download the Eventlog or Select Full Datalog Download to manually download the current datalog.

  • Page 84: Updating Firmware

    From time to time Firmware updates will become available to add features or improve the perfor- mance of your RIM-600. Most Firmware updates will be included as part of a complete RIM-600 installation upgrade. Check the RIM-600 website (www.chatsworth.com/RIM600) for the latest information on updates.

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