LG BPM54N Service Manual page 36

DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-8. Can Access Menu, but Not Play a Movie
The disc menu is displayed but the disc will not play.
Check the system information
screen of the BD player.
YES
What is the region code of
the BD disc?
YES
What is the region code of
the DVD disc?
YES
Is the disc locking up on a
disclaimer screen when the
customer presses play?
5-9. Reporting a problem to Quality & Engineering
Reporting a problem that may require a firmware update to fix.
How do I report a problem to
Quality and Engineering?
Go into the system information screen of the BD player.
To access this menu, bring up the main menu. Go to TV aspect,
NO
highlight 16:9, press 1397139 and hit enter. If sold in the US,
this should be DVD region code 1 and BD region code A.
In case of HD-DVD, there is no region code.
If the region code of the BD disc is not A, then the BD disc
NO
will not play on a player sold in the US. The player can play only
BD discs labeled same as the rear of the unit.
If the region code of the DVD disc is not 1, then the DVD disc
NO
will not play on a player sold in the US. The player can play only
DVD discs labeled same as the rear of the unit.
The disc locking up on a feature needs to be reported to Q&E.
See instructions on reporting problems to Q&E. For a work
NO
around the problem, advise the customer to access the chapter list.
Start play back from chapter 1 to start the movie and avoid any
Get the micom version from the system information screen.
Get the ISBN number from the back of the BD box cover
NO
(the number under the barcode). Get the exact problem
the customer is describing Email this information to Matt Wedgman
so the issue can be reported to the factory.
3-23
feature lock ups.