LG 55TA3E Owner's Manual page 28

28
There is a problem with the touch response.
Problem
Touch does not respond.
The location of a touch does not
correspond to the touch coordinates.
A touch is applied to a monitor other than
the one I intended.
Multi-touch does not respond.
• Remove the USB cable and connect it again in 10 seconds.
• Check the USB cable connection.
- This may occur when the USB cable between PC and monitor is not
connected. *Check the USB cable and make it firmly connected.
Windows 7, 8, 8.1, 10 , Mac OS X (over 10.9) Control Panel > System
and Security > System
- Check the number of touch-points supported under Pen and Touch.
• Check the PC power.
- This may occur when the PC is powered off. Make sure that your PC's
power cord is firmly plugged into a power outlet.
• Restart your PC.
- Touch may not respond when the system is down due to the unstable
network. Reconnect the LAN cable or restart your PC.
• Check the signal cable connection.
- If your PC and monitor are not connected using a signal cable, touch
does not respond. Check the signal cable connection.
• Check the monitor power.
- Touch may not respond when the monitor is powered off.
• Always connect the power cord to a grounded outlet.
- If you do not use a grounded outlet, it may cause a break or touch error.
• Check if the screen is currently on.
• Change your tablet PC settings (Windows 7, 8, 8.1, 10 , Mac OS X
(over 10.9)).
- This may occur when the touch screen is not calibrated properly.
Control Panel> Hardware and Sound > Tablet PC Settings > Display >
Display options >Calibrate or Reset * For information about gestures and
settings on Windows 7, 8, 8.1, 10 , Mac OS X (over 10.9), refer to the
Windows or Mac Help.
• Set the monitor as the default monitor.
- This may occur if the monitor is not set as the default monitor when
you are using multiple monitors. Go to Control Panel > Display > Settings
tab > Select the monitor > Use this device as the primary monitor (U) >
Apply (A)
• Change your tablet PC settings (Windows 7, 8, 8.1, 10 , Mac OS X
(over 10.9)).
- This may occur when the touch screen is not calibrated properly. Go to
Control Panel > Hardware and Sound > Tablet PC Settings > Display >
Display options> Calibrate or Reset
• Make sure that you use a content that supports Multi-touch points in
Windows 7, 8, 8.1, 10 , Mac OS X (over 10.9)
- The content played (e.g. Flash Player, Paint, etc.) may not support Multi-
touch points.
• Remove the USB cable and connect it again in 10 seconds.
• Run the content (e.g. Flash Player, Paint, etc.) again.
• Restart your PC.
• A break or touch error may occur as below case.
- If using the touch pen only with nail or fingertip
- If using the touch pen without proper distance between fingers
• On the edge of the touch screen, multi-touch may work unstably.
Action