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Faults
The water is not drain-
ing.
Water is not visible in
the drum.
The spin result is not
satisfactory.
Laundry is wet/too
damp.
The spin cycle runs
several times.
The program is taking
longer than usual.
The length of the pro-
gram changes during
the wash cycle.
Residual water in the
care-product compart-
ment i .
Odours in the washing
machine.
The o symbol lights
up in the display panel.
Foam may also be
leaking from the deter-
gent drawer.
Loud noises, vibra-
tions and machine
"movement" during
the spin cycle.
The display panel/indi-
cator lights do not
work while the appli-
ance is running.
Cause/Remedy
Is "- - - -" selected (Rinse Stop = no final drain)?
■
Clean the drain pump ~ Page 39
■
Clean the drain pipe and/or the drain hose.
■
Not a fault – the water is below the visible area.
Not a fault – the unbalanced load detection system has interrupted the spin
■
cycle because the laundry is unevenly distributed.
Distribute small and large items of laundry evenly in the drum.
Anti-crease (depending on the model) selected?
■
Is the selected speed too low?
■
Not a fault – the unbalanced load detection system is adjusting an imbalance.
Not a fault – the unbalanced load detection system is adjusting an imbalance
■
by repeatedly distributing the laundry.
Not a fault – the foam detection is system active – a rinse cycle has been
■
switched on.
Not a fault – the program sequence is optimised for the specific washing process.
This may change the length of the program shown in the display panel.
Not a fault – the effect of the care product is not affected.
■
Clean the insert if necessary.
■
Depending on the model, run the k Drum Clean 90 °C or Cottons v 90 °C
program without laundry.
Add washing powder or a detergent containing bleach.
To prevent foaming, only use half the amount of detergent recommended
Note:
by the detergent manufacturer. Do not use detergents designed for wool or deli-
cates.
Have you used too much detergent?
Mix one tablespoon of fabric softener with 1/2 litre of water and pour it into com-
partment II (not suitable for outdoor clothing, sportswear or items stuffed with
down).
Use less detergent in the next wash cycle.
Is the appliance aligned? Align the appliance ~ Page 18
■
Are the appliance's feet fixed? Secure the appliance's feet ~ Page 18
■
Have the transport braces been removed?
■
Remove the transport braces ~ Page 15
Has there been a power failure?
■
Have the fuses blown? Reset/replace the fuses.
■
If the fault occurs repeatedly, call customer services.
■
Faults and what to do about them
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43
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