Samsung G600F/DS User Manual page 80

Appendix
Your device does not turn on
• W hen the battery is completely discharged, your device will not turn on. Fully charge the
battery before turning on the device.
• T he battery may not be inserted properly. Insert the battery again.
• W ipe both gold-coloured contacts and insert the battery again.
The touchscreen responds slowly or improperly
• I f you attach a screen protector or optional accessories to the touchscreen, the
touchscreen may not function properly.
• I f you are wearing gloves, if your hands are not clean while touching the touchscreen,
or if you tap the screen with sharp objects or your fingertips, the touchscreen may
malfunction.
• T he touchscreen may malfunction in humid conditions or when exposed to water.
• R estart your device to clear any temporary software bugs.
• E nsure that your device software is updated to the latest version.
• I f the touchscreen is scratched or damaged, visit a Samsung Service Centre.
Your device freezes or encounters a fatal errors
If your device freezes or hangs, you may need to close apps or turn off the device and turn
it on again. If your device is frozen and unresponsive, press and hold the Power key and the
Volume key down simultaneously for more than 7 seconds to restart it.
If this does not solve the problem, perform a factory data reset. On the Apps screen, tap
Settings → Backup and reset → Factory data reset → RESET DEVICE → DELETE ALL.
Before performing the factory data reset, remember to make backup copies of all important
data stored in the device.
If the problem is still not resolved, contact a Samsung Service Centre.
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