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After-sales service
en
Faults
NO
appears on the
display in reload mode.
YES appears on the dis-
play in reload mode.
If you cannot correct a fault yourself (after switching off/on) or a repair is required:
Turn the programme selector to Stop. Appliance is switched off.
■
Unplug the mains plug from the socket.
■
Turn off the tap and call the after-sales service.
■
4
After-sales service
e s
r - s a l
A f t e
If you cannot correct the fault yourself,
(see section, Faults and what to do
about them) ~ Page 25, please
contact our after-sales service. ~
Cover page
We will always find an appropriate
solution in order to avoid unnecessary
visits by engineers.
Please give the after-sales service the
product number (E no.) and the
production number (FD) of the
appliance.
Product number
You can find this information,
*depending on the model:
On the inside of the washing machine
door*/in the opened service flap* and
on the rear of the appliance.
Trust the expertise of the
manufacturer.
Contact us for assistance. By doing so,
you will ensure that the repairs are
28
Cause/remedial action
Water level too high. Not possible to add laundry. Close the washing
■
machine door immediately, if open.
Select Start/Pause to continue the programme.
■
The washing machine door is unlocked. It is possible to add laundry.
Production number
carried out by trained service personnel
using genuine spare parts.
c e
s e r v i
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