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Troubleshooting >
Computer
What should I do if my computer or software stops responding?
❑ If your computer stops responding while a software application is running, press the Alt+F4 keys to close the application
window.
❑ If the Alt+F4 keys do not work, click Start, the arrow next to the Lock button, and Shut Down to turn off your computer.
❑ If your computer does not turn off, press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and
Shut Down.
If the Windows Security window appears, click Shut Down.
❑ If your computer still does not turn off, slide (in the direction of G on the switch) and hold the power switch until the
computer turns off.
!
Turning off your computer with the Ctrl+Alt+Delete keys or the power switch may cause loss of unsaved data.
❑ Unplug the AC adapter and remove the battery pack. Wait three to five minutes. Reinstall the battery pack, plug the AC
adapter, and then slide the power switch (in the direction of G on the switch) to turn on your computer.
❑ Try reinstalling the software.
❑ Contact the software publisher or designated provider for technical support.
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