Care And Cleaning Of The Glass Cooktop; Troubleshooting - Samsung NZ36R5330R Series User Manual

Troubleshooting

Troubleshooting
Samsung works hard to ensure that you don't have problems with your new
cooktop. If you run into unexpected trouble, look first for a solution in the tables
below. If you're still having trouble after trying the suggested solution, call
Samsung at 1-800-SAMSUNG (1-800-726-7864).
Problem Possible cause
The surface
You may be using
units will not
inappropriate cookware.
maintain a
rolling boil or
In some areas, the power
will not cook
(voltage) may be low.
fast enough.
A fuse in your home may be
blown or a circuit breaker
The surface
may have tripped.
units will not
turn on.
The cooktop controls are set
improperly.
Food spillover was not
cleaned.
Areas of
discoloration on
The surface is hot and the
the cooktop.
model features a light-colored
cooktop.
The surface
The element will cycle on and
unit frequently
off to maintain the power
cycles on and
setting.
off.
20 English
NZ36R5330R_AA_DG68-01139A-00_EN.indd 20
The surface unit
stops glowing
when changed
Solution
to a lower
Use pans which are flat and
setting.
match the diameter of the
surface unit selected.
Cover the pan with a lid until
the desired heat is obtained.
Replace the fuse or reset the
circuit breaker.
Scratches or
abrasions on
Check if the correct control is
the cooktop
set for the surface unit you
surface.
are using.
Refer to the section on the
care and cleaning of the glass
cooktop on page 18.
This is normal. The surface
may appear discolored when
it is hot. This is temporary and
will disappear as the glass
cools.
This is normal operation, and
not a system failure. Cycling
Brown streaks
at the high power setting is
or specks.
normal and can occur if the
cookware is too small for the
cooktop element or if the
cookware bottom is not flat.
Use the cooktop as usual.
Problem Possible cause
This is normal. The unit is still on and hot.
The cooktop is being cleaned
improperly.
Cookware with rough bottoms
was used on the cooktop or
there were coarse particles
(eg. salt or sand) present
between the cookware and
the surface of the cooktop.
Cookware has been slid across
the cooktop surface.
Boilovers have been cooked
onto the surface.
Solution
Scratches are not removable.
Tiny scratches will become
less visible in time as a result
of cleaning. Use ceramic glass
top cleaning cream. Do not
use chemical or corrosive
agents. These agents may
damage the surface of the
product.
To avoid scratches, follow
the recommended cleaning
procedures. Make sure
cookware bottoms are clean
before use, and use cookware
with smooth bottoms.
• Wait until the surface
cools down. Then, use a
single-edge razor-blade
scraper at approximately
a 45° angle against the
glass surface to remove
the soil.
• See the section on the
care and cleaning of the
glass cooktop on page 18.
2019-04-19 10:19:15