Troubleshooting - Cables to Go KNV104D User Manual

Troubleshooting:

Ensure that all cables are well seated. Check that keyboard/mouse
cables are not swapped. Label and bundle the cables for each
computer to avoid confusion when connected to the KVM Switch.
Symptom Possible causes
No OSD screen .No power to KVM Switch
.Loose monitor
connection
Monitor not multi-sync
Keyboard error .Loose keyboard
on boot connection
Master/slave .Improper installation
does not work procedures
Keyboard .The computer was in
strokes shifted shifted state when last
switched
The ↑ ↑ ↑ ↑ and ↓ ↓ ↓ ↓
.All PCs are off or only
keys do not one PC is turned on.
work in Manual Scan mode works for
Scan power-on computers only
.Scan type is eye mark
selected but no PC is eye
mark selected in OSD.
Auto Scan does
.All PCs are off or only
not switch PC one PC is turned on.
and KVM Scan mode works for
Switch beeps power-on computers only
from time to .Scan type is eye mark
time and red selected but no power-up
indicator PC is eye mark selected
flashes in OSD.
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Recommended solutions
.Establish power by turning on
computers, wait, press left CTRL
keys several times.
.Reconnect monitor
.Use multi-sync monitor
.Make sure keyboard cables are
Well seated
.Make sure slave's CONSOLE is
connected to Master's PC 1~ PC
8 port
.Press and hold the 1 and 2
push buttons to initiate K/M reset
.Remove any possible power
supply to the slave (unplug all
cables), before connecting it to
the Master
.Press both SHIFT keys
.Turn computers on.
.Press any other key to abort
Manual Scan mode.
.Set proper Scan type in OSD
and determine which PCs are
eye mark selected, do it in OSD.
.Turn on computers
.Set proper Scan Type in OSD
and determine which PCs are
eye mark selected, do it in OSD.
.Press left CTRL key twice to
abort Auto Scan mode.
.Press any front button to select
a PC, and Auto Scan stops.
Double OSD .Improper slave
images at connection procedure.
cascade
configuration
OSD menu is .OSD menu has fixed
not at the resolution and its size
proper position varies due to computer
VGA resolution changes.
Computer can .Loose mouse adapter
not use serial
mouse .Incorrect mouse adapter
Can not select a .Improper Master unit
computer connection
connected to a .Improper slave unit
slave connection
.Too many levels
slaves
The KVM .Computers do not supply
Switch fails to enough power.
function
occasionally.
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.Press push buttons 1 and 2
down for 2 seconds to activate
K/M RESET.
. Remove any possible power
supply to the Slave (unplug all
cables), before connecting it to
the Master.
.Use <F4>:More\Position to
select UL or UR. OSD menu
may appear near the middle of
the screen when LL or LR is
selected.
.Secure the mouse adapter to
computer's COM port
.Use only the mouse adapter
comes with the unit
.Only Master ports PC1~PC8 can
be connected to slaves.
.Connect slave CONSOLE port to
PC1~PC8 ports of the Master
of .Only one level of slave units is
allowed. Pop up OSD again to
check if Master recognizes the
slave connection. Look for
triangle mark and the number
before it.
.Make sure a power adapter with
minimum of 9V 500mA output
rating is firmly connected to the
power jack.