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Problems with Application
screen
A black screen is displayed.
→ While operating an application, the
application was ended on the
smartphone side.
– Touch
to display the top menu
screen.
→ The smartphone OS may be awaiting
screen operation.
– Stop the vehicle in a safe place and
check the screen on the smartphone.
The screen is displayed, but operation
does not work at all.
→ An error has occurred.
– Park your vehicle in a safe place, and
then turn off the ignition switch (ACC
OFF). Subsequently, turn the ignition
switch to on (ACC ON) again.
The smartphone was not charged.
→ Charging stopped because the
temperature of the smartphone rose
due to prolonged use of the
smartphone during charging.
– Disconnect the smartphone from the
cable, and wait until the smartphone
cools down.
→ More battery power was consumed
than was gained from charging.
– This problem may be resolved by
stopping any unnecessary services on
the smartphone.
Error messages
When problems occur with this product, an
error message appears on the display.
Refer to the table below to identify the
problem, then take the suggested
corrective action. If the error persists,
record the error message and contact your
dealer or your nearest Pioneer service
centre.
USB storage device
Unsupport usb hub device
→ The connected USB hub is not
supported by this product.
– Directly connect the USB storage
device to this product.
This content cannot be played.
→ There is no playable file in the USB
storage device.
– Check that the files in the USB storage
device are compatible with this
product.
→ Security for the connected USB storage
device is enabled.
– Follow the USB storage device
instructions to disable security.
→ This product cannot recognise the
connected USB storage device.
– Disconnect the device and replace it
with another USB storage device.
Audio Format not supported
→ This type of file is not supported on this
product.
– Select a file that can be played.
No Data
→ There is no playable file in the USB
storage device.
– Check that the files in the USB storage
device are compatible with this
product.
→ Security for the connected USB storage
device is enabled.
– Follow the USB storage device
instructions to disable security.
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