Whirlpool  WFW9151YW Use And Care Manual page 18

TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/help
If you experience
Washer not performing as expected (cont.)
Washer not draining/
spinning, loads are
still wet
Door locked at end of
wash cycle
Door will not unlock
Desired option or setting
does not light
Incorrect or wrong
wash or rinse
temperatures
Load not rinsed
18
for assistance and to possibly avoid a service call.
Possible causes
Empty pockets and use garment bags
for small items.
Drain hose extends into standpipe
farther than 4.5" (114 mm).
The drain hose is clogged, or the
end of the drain hose more than
96" (2.4 m) above the floor.
The drain hose fits too tightly
in the standpipe, or it is taped
to the standpipe.
Using cycles with a lower spin speed.
Washer not loaded as recommended.
The load may be out of balance.
Not using HE detergent or using too
much HE detergent.
The drum has clothing stuck between
spin basket and outer tub.
Water remaining in washer after cycle.
Door locks when cycle has started.
For best performance, not all settings
are available with each cycle, and some
options cannot be used together.
Check for proper water supply.
Washing many loads.
Check for proper water supply.
Small items may have been caught in pump.
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening.
Lower drain hose if the end is higher than 96" (2.4 m) above the
floor. Remove any clogs from drain hose. See "Installation
Requirements."
The drain hose should be loose yet fit securely. Do not seal the
drain hose with tape. The hose needs an air gap. See "Secure
the Drain Hose."
Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/speed spin
for your garment.
A tightly packed or unbalanced load may not allow the washer
to spin correctly, leaving the load wetter than normal. See "Cycle
Guide" for load size recommendations for each cycle.
Avoid washing single items. Balance a single item such as a rug
or jacket with a few extra items.
Use only HE detergent. Suds from regular detergent or using too
much detergent can slow or stop draining or spinning. Always
measure and follow manufacturer's directions for your load.
To remove extra suds, Select
detergent.
Rotate drum by hand to check for any binding of the spin
basket and outer tub. Move open end drum up and down while
holding outer tub steady and check for looseness (more than
1/4" (6.35 mm) of movement).
Select RINSE/DRAIN & SPIN to remove any water remaining in
the washer. The washer door will unlock at the end of the drain.
If the "Add a Garment" light is lit, press START/PAUSE once.
The door will unlock.
See the "Cycle Guide" for the available settings and options for
each cycle.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and
have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Your hot water tank may not have enough hot water to keep up
with the number of hot or warm washes. This is normal.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Solution
RINSE/DRAIN & SPIN. Do not add