Samsung PN51E490B4F E-Manual page 179

Issues
When changing channels,
the picture freezes or is
distorted or delayed.
Sound Problem
◀
There is no sound or
the sound is too low at
maximum volume.
Solutions and Explanations
• If the TV is connected to a cable box, please try to reset the box.
(Reconnect the AC cord and wait until the cable box reboots. It may
take up to 20 minutes.)
• Set output resolution of the cable box to 1080i or 720p.
First, perform the Sound Test
properly.
• Go to MENU - Support - Self Diagnosis - Sound Test
If the audio is OK, the sound problem may caused by the source or
signal.
• Please check the volume of the device (Cable/Sat Box, DVD, Blu-
ray, etc.) connected to your TV.
English
to determine if your TV audio is operating
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