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Error messages appear when opening music files
Some music files may not play on your Samsung mobile
device for a variety of reasons. If you receive error messages
when opening music files on your device, try the following:
Free some memory by transferring files to a PC or deleting
●
files from your device.
Ensure that the music file is not Digital Rights Management
●
(DRM)-protected. If the file is DRM-protected, ensure that
you have the appropriate licence or key to play the file.
Ensure that your device supports the file type.
●
Another Bluetooth device is not located
Ensure that the Bluetooth wireless feature is activated on
●
your device.
Ensure that the Bluetooth wireless feature is activated on
●
the device you wish to connect to, if necessary.
Ensure that your device and the other Bluetooth device are
●
within the maximum Bluetooth range (10 m).
If the tips above do not solve the problem, contact a Samsung
Service Centre.
A connection is not established when you connect
the device to a PC
Ensure that the USB cable you are using is compatible with
●
your device.
Ensure that you have the proper drivers installed and
●
updated on your PC.
Troubleshooting
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