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Chapter 4. Troubleshooting
Battery pack problems
Battery status icon shows status incorrectly.
Your computer shuts down before the battery status icon shows empty, or
your computer continues operating after the battery status icon shows
empty.
• Recharge the battery.
Sound problems
No sound can be heard from the speakers even when the volume
is turned up.
Make sure that:
• The Mute function is off.
• The combo audio connector is not being used.
• The speakers are selected as the playback device.
Other problems
Your computer does not respond.
• To turn off your computer, press and hold the Power button for eight
seconds or more. If the computer still does not respond, remove the ac
power adapter.
• Your computer might lock when it enters sleep mode during a
communication operation. Disable the sleep timer when you are working
on the network.
- To disable the sleep timer, click Start Settings System Power &
sleep; under Sleep, select Never in the pull down menu.
A connected external device does not work.
• Do not connect or disconnect any external device cables other than USB
while the computer power is on. Otherwise, you might damage your
computer.
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