GE GFWS1700 Owner's Manual & Installation Instructions page 22

Troubleshooting Tips... Before you call for service
Problem
Grayed or Not enough detergent
yellowed
Not using HE (high
clothes
efficiency) detergent
Hard water
Water is not hot enough
Detergent is not dissolving
Dye transfer
Colored spots Incorrect use of fabric
softener
Dye transfer
Water Water supply is improperly
temperature is connected
incorrect
House water heater is not set
properly
Slight variation This is normal
in metallic color
Bad odor inside Washer unused for a
your Washer long time, not using
recommended quality of HE
detergent or used too much
detergent
Detergent leak Incorrect placement of
detergent insert
This is normal
Improper Dispenser clogged
dispensing
of softener or
Softener or bleach is filled
bleach
above the max line
Softener or bleach cap issue
Dispenser Laundry detergent packet
drawer not placed in dispenser drawer
dispensing
properly
Pump running Clog in sump drain
while washer is
not in use
22
Possible Cause What To Do
Use correct amount of detergent.
Use only HE detergent.
Use hottest water safe for fabric.
Use a water conditioner like Calgon brand or install a water
softener.
Make sure water heater is delivering water at 120°–140°F
(48°–60°C).
Try a liquid HE detergent.
Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.
Check fabric softener package for instructions and follow
directions for using dispenser.
Sort whites or lightly colored items from dark colors.
Promptly remove wash load from washer.
Make sure hoses are connected to correct faucets.
Make sure house water heater is delivering water at 120°–
140°F (48°–60°C).
Due to the metallic properties of paint used for this unique
product, slight variations of color may occur due to viewing
angles and lighting conditions.
Run a Tub Clean cycle.
In case of strong odor, you may need to run the Tub Clean
cycle more than once.
Use only the amount of detergent recommended on the
detergent container.
Use only HE (high efficiency) detergent.
Always remove wet items from the washer promptly after
machine stops running.
Leave the door slightly open for the water to air dry. Close
supervision is necessary if this appliance is used by or near
children. Do not allow children to play on or in this or any other
appliance.
Make sure detergent insert is properly located and fully seated.
Never put detergent above max line.
It is normal operation to see detergent leak on door gasket
about 20 seconds after filling the dispenser.
Monthly clean the dispenser drawer to remove buildup of
chemicals.
Make sure to have the correct amount of softener or bleach.
Make sure softener and bleach cap for dispenser are seated or
they will not work.
Laundry detergent packets should not be used in the
dispenser. They should only be added directly to the wash tub
following the manufacturer's directions.
This is normal. Drain sump is detecting an undesired water
fill level from a potential open faucet. Shut off water valve and
inspect water valve for blockage.
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