Tripp Lite NetController B040-008-19 Owner's Manual page 10

3. Operation
(continued)
Step 5: Click the Select File button and find the firmware upgrade file that you just downloaded.
Step 6: If you have not yet verified your KVM Switches firmware version number via the OSD Status page, click the Check Version button. This will
compare your KVM Switches firmware to the firmware upgrade file you just downloaded. If your KVM has more recent firmware, the Firmware
Upgrade Utility will ask you if you wish to continue.
If so, click the Upgrade button to start the upgrade. If not, close out of the Firmware Upgrade Utility. If your KVM Switch has older firmware
than the downloaded file, click on the Upgrade button to start the upgrade. (Upon clicking the Upgrade button, you will be notified that the video,
keyboard and mouse will be locked up during the upgrade process. Click yes to continue or no to exit.)
Step 7: During the firmware upgrade process, your KVM switch console will go blank and you will not be able to use the keyboard or mouse. Functionality
will return upon firmware completion. The Firmware Upgrade Utility will notify you if the update was successful or not. If the upgrade fails, see
the Troubleshooting section below.
Figure 3-7: Firmware Upgrade Window
Firmware Upgrade Troubleshooting
If the firmware upgrade fails due to timeout, stalls at any point for a long period of time or fails due to power outage, check to make sure all running
programs (anti-virus, system monitoring, etc.) are turned off. When you have determined all programs are disabled, unplug and re-plug the firmware
upgrade cable and try the upgrade procedure again.
If you find that your keyboard and mouse are no longer working during a firmware upgrade failure, temporarily connect them to the host PC until you can
finish the upgrade. Once completed, your KVM console should again be working properly.
If you find you have continued problems, please contact Tripp Lite Technical Support at (773) 869-1234 for assistance.
Figure 3-6: Firmware Comparison Window
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Figure 3-8: Firmware CRC Error