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Problem
Heater produces a click-
ing/ticking noise just after
burner is lit or shut off.
White powder residue
forming within burner
box or on adjacent walls
or furniture
Heater shuts off in use
(ODS operates).
Gas odor exists even
when control knob is in
OFF position.
Moisture/condensation
noticed on windows.
Note: Use only original replacement parts. This will protect your warranty coverage for parts
replaced under warranty.
Contact authorized dealers of this product.
If they can't supply original replacement
parts, call Customer Service toll free at
1-866-762-4050 for referral information.
When calling Customer Service or your dealer,
have ready:
• Your name
• Your address
Contact authorized dealers of this product.
If they can't supply original replacement
part(s) call Customer Service toll free at
1-866-762-4050for referral information.
163087-01A
TROUBLESHOOTING
Possible Cause
1. Metal is expanding while
heating or contracting while
cooling.
1. When heated, the vapors
from furniture polish, wax,
carpet cleaners, etc., turn
into white powder residue.
1. Not enough fresh air is avail-
able.
2. Low line pressure.
3. O D S / p i l o t i s p a r t i a l l y
clogged.
1. Gas leak. See Warning
Statement at top of page 26.
2. Control valve is defective.
1. Not enough combustion/
ventilation air.
REPLACEMENT PARTS
PARTS UNDER WARRANTY
PARTS NOT UNDER WARRANTY
www.factorybuysdirect.com
Corrective Action
1. This is common with most
heaters. If noise is exces-
sive, contact qualified ser-
vice technician.
1. Turn heater off when using
furniture polish, wax, carpet
cleaner or similar products.
1. Open window and/or door for
ventilation.
2. Contact local gas supplier.
3. Clean ODS/pilot (see Care
and Maintenance, page 25).
1. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 16).
2. Contact customer service.
1. Refer to Air for Combus-
tion and Ventilation require-
ments, page 7.
• Model and serial number of your heater
• How heater was malfunctioning
• Type of gas used (Propane or Natural gas)
• Purchase date
Usually, we will ask you to return the defective
part to the factory
When calling Customer Service have ready:
• Model number of your heater
• The replacement part number
27
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